castlery.com Reviews
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4.5 / 5
Average user rating
5067
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for castlery.com.
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castlery.com Reviews
Read real experiences from customers of castlery.com.
Brands may not incentivize or pay to hide reviews.
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Candie Smith
April 5, 2026
Beautiful table
Unfortunately, the table that we ordered, arrived damaged. However, Aslinda quickly got a new table on its way to us and saved the day. She turned a really frustrating situation around and it was greatly appreciated! The table is gorgeous and very well made.
Marlin erin
April 4, 2026
Very diligent customer service
Very diligent customer service, can’t wait to receive our furniture.
Paul
April 4, 2026
The Vincent dining set
The Vincent dining set's table, two chairs, and bench arrived in three boxes. Unpacking and assembly of the pieces was easy. The quality of the furniture and the richness of the wood was evident even before assembly. The dining set in walnut is even more beautiful and comfortable than I had hoped it would be.
Mike
April 4, 2026
Extremely please with our new chairs and table
Extremely please with our new furniture, it is high quality and looks amazing in our room! We had a minor issue upon delivery and it was swiftly resolved by the customer experience team, thank you Mareshah! I’d highly recommend purchasing from Castlery.
Valda Connolly
April 4, 2026
What a wonderful service -had a lady…
What a wonderful service -had a lady called Izzati -what a joy to have a service that really follows through with your concerns -would recommend your company to all my friends -even wished me Happy Easter -Top marks for your service-at 86 years old am very happy .
Amber B
April 4, 2026
Great customer service and product
1. The product - we love our Jaron couch. It is comfortable and beautiful. We would have preferred full grain leather but so far the leather is holding up well to our dog2. The service - we had an issue where the delivery date range that was provided while we were purchasing was nowhere near when delivery was actually available. It was actually a full month later. Castelry uses a third party delivery partner and clearly their systems do not talk.I was very frustrated by this, as we had ordered the furniture for a specific occasion. I reached out to castelry, and while they were unable to change the delivery date, Hafiza on their team went above and beyond to make it up to us.3. Delivery - as mentioned, the delivery timeline was not accurate. However, the team that actually delivered our furniture did a great job. They were communicative, and borderline magicians with how quickly they assembled our new furniture.
Marissa
April 3, 2026
Excellent Customer Service
Amir was extremely helpful in giving me detailed information on my missing delivery items and providing a quick resolution. Thank you Amir!
Dmytro Vavriv
April 3, 2026
Great furniture and service
Great furniture and service
Marko Jurkovich
April 3, 2026
Good Customer Service
I had to cancel an order after placing it, and Danniel was a very reasonable service representative. Friendly and quick to respond.
Rebecca Pigot
April 3, 2026
The furniture from this store needs to use natural materials if they want to keep their credability for high quality produce,
The furniture from this store is designed beautifully and the service is also good, but on a closer inspection you see that almost all the fabrics used are polyester or a blend with the prominent material being polyester. This material is not only shedding microplastics into your home environment continuously , they can be a health hazard especially for children even if they are meeting recommended guidelines as polyester is proven to impact children's hormones and development. I'm just so surprised a store like castley relies so heavily on a cheap synthetic petroleum based material for their couches, chairs and bed back boards since they have such a lovely wool carpets and cotton sheet sets and wooden furniture . The extensive use of the polyester is almost contradictory. Over time we noticed the materials on our couches/armchairs wearing so I went to check, our armchair (100 % polyester) and then a couch we were told a was a linen blend 3 L pseater couch but on inspection it's only 18 % linen and the rest polyester. So disappointing .
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