carparts.com Reviews
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2.5 / 5
Average user rating
6417
Total reviews
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carparts.com Reviews
Read real experiences from customers of carparts.com.
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Rebekkah Wright
March 27, 2026
So at least they have the part that I…
So at least they have the part that I needed. Never received the part when they say it's going to be there though. They never ship the part out until the day that you're supposed to be receiving it according to them. Also one of my boxes was broken open and part of my order was missing, when I called them they told me that since I did not have extra protection I was basically just out of luck. Had to buy the part again.
David hamm
March 26, 2026
Wrong part recieved
Wrong paet recieved. Difficult return process and money not fully refunded. The phone is answered by a offshore support desk....enough said on that! 2nd part hasn't shown up yet...Do not deal with this company. Better too pay more and deal with a good reputable company. Their Google reviews are just them paying a company to write phoney reviews. I ordered a tail light and they sent me a headlight. They dont know the back of the car from the front. IDIOTS
Michael
March 26, 2026
Do yourself a favor and don't order…
Do yourself a favor and don't order anything from this company it's nothing but a hassle. Never got parts and they try and blame you saying someone must of stoled them from your porch! Even though I have a camera showing nobody delivered my order.
Mary Tardif
March 24, 2026
Great service
They have patience and work with you ensuring that you are getting the right part.
Roberto Esquivel
March 21, 2026
Excellent customer service
Excellent customer service, fast shipping, very understanding people. I will recommend to all my friends and family 👍 Thanks
Cherie K
March 18, 2026
When I placed my order it said Wednesday March 18, 1016 by 10 am.
When I placed my order, the site said Wednesday March 18,2026 10AM delivery. I am a delivery driver and everyday my vehicle is down is costing me money, so I jumped at the 2 day delivery!!! Tuesday March 17, the parts still hadn't left the warehouse, o. Top of being slated fir USPS, so I called. The customer care guy, could care LESS!!!!!! I told him about the delivery on the 18th 10am as stated on the site and that the snail mail would be far to slow and he sounded like I was bothering him. He said he could just issue a refund and it upset me!!! I explained again that I did NOT WANT a refund, I WANTED MY PARTS!!!!!! I need my vehicle for my delivery job, everyday my parts are not here it costs me even more money!!!!! He asked me to hold and some minutes later he came back and said he contacted the warehouse and they would get my parts out. HE LIED!!!!! THEY ACTUALLY SAT ON MY PARTS FOR ANOTHER 24 HOURS!!!!!! I talked to USPS, they said that they were waiting for the package and the warehouse hadn't given it to them Tuesday. Then on Wednesday they still weren't given the package til the afternoon. Why do you people not want to succeed as a company???? I have done warehousing and delivery for most of my life. It can be more steamline and efficient. I realize that I am NOT the only order you have BUT if you promise 2 day delivery, keep your word!!!!! Besides UPS and FedEx are cheaper to ship with now since the USPS massively increased their shipping on packages. I would have preferred given an option of carriers rather than USPS ( SNAIL MAIL) !!!!!!! Had I known your shipping system was STILL a hit mess, I would have ordered elsewhere!!!! This has happened before and I just ordered from another ompany and returned your product when it finally decided to appear a week later. This time around, I do not have the extra cash to order multiple sets from multiple companies!!! Your warehouse had the parts ready on Tuesday morning, why they didn't leave the warehouse til Wednesday afternoon is the complete failure here, along with using snail mail.
UNCLE DUB
March 16, 2026
DON'T TRUST CARPARTS.COM
On March 13, 2026, I purchased 2 side mirrors at a cost of $401.58. Upon submitting the payment via debit, in less than a minute, I got a email notice from my bank indicating that that amount was withdrawn. On March 14, 2026 at approximately 7:08 pm, I received a email notice indicating a withdrawal of $181.30. Alarming as that was, I called my bank's service line. They informed me that the withdrawal was from Carparts.com and that I should reach out to them and if I couldn't get the relief I wanted, the bank will help with disputing the charges and get my refund(s)Prior to making a call to Carparts.com, I sent an email requesting that the unauthorized transaction be refunded immediately and if not, I wanted that and the FULL refund. Upon making the call, I insisted that it was an unauthorized charge to my account. I immediately asked to have that withdrawal canceled. The banking representative explained that they couldn't stop payment but that they could dispute it with Carparts.com. They bank representative noticed the previous withdrawal of $401.58 (without a hold-as informed by Carparts.com customer service email). In fact, the Carparts.com representative even indicated that there were 2 charges-$181.29, $181.31 (neither of which I authorized and neither indicated as a withdrawal from my account or in a email). I WAS LIVID! The Carparts.com representative also indicated in the email that my bank put a pre-authorization hold on the $401.58. I'd confirmed, as I'd already known via my email, the bank's representative verification, and online, that my bank DID NOT PUT A HOLD ON THE WITHDRAWAL AMOUNT. Now I am truly pissed because now there's a total of $582.88 withdrawn from my account of which $181.30 was unauthorized. The Carparts.com representative even insinuated that I was mistaken as to the amount(s) that had been withdrawn from my account. I feel like what Carparts.com is doing is very similar to what shysters do. Shysters exploit and take advantage of people that they believe won't question the processes of purchasing/payments. Carparts.com stole my money after I'd clearly paid IN FULL for the items. On May 16, 2026, I called Carparts.com "early in the morning" to request a refund-I am of the impression that they're able to stop the package before it arrives 2 days from now-and was told that "...I have to wait until I receive the merchandise and then request a refund which will take up to 7-10 days to return to my account or according to my bank's billing cycle." That's some bullshit that Shysters would say. Funny, it only took a few minutes to get the money out of my account. That's a Carparts.com thing to force customers to wait for their package to even consider requesting a refund. They are the originators of the package and has packing information including tracking numbers. They're able to call to cancel the delivery but are being assholes as Shysters can only be. At this point, I believe Carparts.com is a scam site that justifies how it does business no matter the extent of inconvenience it causes the customer. To add insult to injury, I'm forced to play phone-tag with my bank daily until I get my money back which is delayed because the merchandise has not been delivered yet. If you're reading this message, do yourself a big favor and avoid future aggravation, disappointment, and financial misdeeds.
Michael Wascom
March 15, 2026
Every part I ordered was received very…
Every part I ordered was received very quickly. Only one part didn’t fit and refunded very fast. Great place to get parts you need.
Customer
March 15, 2026
Great product with rapid shipping.
Great product with rapid shipping.
Eric
March 14, 2026
I ordered a front window for a Chevy…
I ordered a front window for a Chevy Cruze and not only was the shippings delayed by 3 days from advertised it didn't even make it to my house because supposedly FedEx damaged the product and deemed it undeliverable. And all this happened the day before we got a blizzard and now I have to detail my car and fix whatever potential electrical issue may arise all because this company and there lack of care, packaging, and choosing the wrong delivery service. This experience was the absolute worse I've ever had ordering car parts. This company is just as big of a joke as FedEx and I will never use either of there services again if I have th choice and I would recommend anybody who is thinking of ordering off I this "legitimate" website to stay away and find whatever other alternative there is out there because you will be robbed and highly upset and disappointed
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