carmellimo.com Reviews
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1.8 / 5
Average user rating
135
Total reviews
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carmellimo.com Reviews
Read real experiences from customers of carmellimo.com.
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Kindi Dickinson
March 8, 2026
booked a NO SHOW PREPAID pickup from airport 5 months…
booked a pickup from airport 5 months in advance as follows: Your Private SUV - Kerbside pick up: Fort Lauderdale Intl Airport (FLL): Airport to Hotels in Zone 1 reservation is booked and confirmed. No need to call us to reconfirm this reservation.received a confirmation two days before with instructions1 day before received link for pickup via textday of noticed a message from Carmel came during flight to calltexted back to check reason - no return textLanded - no car called - they said no car available. I was told no one would be picking me up and I should call to arrange my refund of prepaid trip.DO NOT USE CARMEL.. THIS WAS RIDICULOUS
Jazz Olsen
February 22, 2026
Money is paid upfront but the car did…
Money is paid upfront but the car did not show up. We called them several times and each time they said it will be there in 10-15 minutes. Eventually we had to cancel and go with Uber. But the 100 dollars we spent was not refunded.What a scam
Bret Atiyeh
February 16, 2026
Carmel Stranded us in Manhattan
Carmel lied to us, didn’t show up for a prepaid trip. We booked and paid a month in advance. Carmel was to pick us up at the Hyatt Grand Central at 4pm on a Friday and take us to LGA. At 4pm they called saying the driver was running 15 minutes late. 20 minutes later they called to say no driver was coming and we should make other arrangements. To add insult, they refused to give a refund so we had to charge back through our card. Having booked prepaid transportation in several countries, this was the 1st time we’d ever just been stranded. No trust here.
Michael Shaw
December 28, 2025
NOT TRUST WORTHY
They cancelled the service on-hour before the scheduled pick up, and were useless and not helpufl in any way.
Britney
December 7, 2025
If I could give 0 stars
If I could give 0 stars, I probably would. We got picked up at JFK, to be taken to our hotel in Midtown Manhattan. I asked the driver how much would it be, he said $1 dollar (something) per mile, small surcharge for tolls, at the end of the journey he handed me a receipt for $197 + $42 for congestion + $24 for tolls and then said 18% for the tip. I've travelled to NY many of times, I know the going rate for a taxi to Manhattan - He had the nerve to get irritated with me, because I wasn't happy with being ripped off. I did part with far too much money than I should've. It was 11pm at night, had a long flight with my young niece. Please avoid this company at all costs, the drivers are fraudsters - stick to Ubers and registered yellow taxis.
sathya GM
October 16, 2025
I recently used CarmelLimo during my…
I recently used CarmelLimo during my trip to New York City, and I must say the service was exceptional. The chauffeur arrived on time, the car was spotless, and the ride was extremely comfortable. I booked it for my airport transfer, and everything from pickup to drop-off went smoothly.The driver was polite and professional, and the pricing was quite reasonable compared to other limo services in NYC. I also appreciated how easy it was to book through their app—fast confirmation and real-time tracking made it hassle-free.If you’re looking for a reliable, luxurious, and affordable limousine service in New York, I highly recommend CarmelLimo. Perfect for airport rides, corporate travel, or city tours.
Eric L.
September 9, 2025
Horrible Experience with Carmel
A rating of one star is too high. I have used this service three times and has continued to get worse. The first time was excellent with a clean car and attractive pricing. The second ride was terrible. The driver was unkempt and the car was dirty and smelly. My last reservation experience was beyond unacceptable. Once at the airport with luggage in hand, I used the app to contact my driver as instructed, only to find out that there was no limo waiting for me. The company somehow changed the time of pickup, some 6 hours later than my arrival time. I called the company to find out what the issue was and the response was that one would be available at a substantially higher price. I wound up cancelling the ride and contacted Uber and got at a lower price and prompt service. I have removed the app from my phone and will never use Carmel again.
Sherril Colombo
August 5, 2025
Unreliable vehicle and no safety precautions for passengers.
The driver picked us up in a car that broke down in the middle of the ride. Ironically, he had a wrench handy on the front seat and continued for almost an hour to try and fix the car while blocking a lane on a highway. The company refused to send anyone else to pick up the passengers and basically threw up their hands up and said there’s nothing that can be done. Advice was for the passengers, who were not from the New York area, to call the police. Eventually, after a very frightening time by the passengers, with cars, barely missing the broken down Carmel car, somebody came and picked them up and took them to the airport. But that new driver wanted a tip. Unbelievable
Elke Faulwetter
July 5, 2025
NEVER book with this service
We booked 2 SUV's months ago to pick us up at Newark to Manhatten. I confirmed the day before, they told me to ring a number when we were ready. We did this, described what we were wearing so they could find us, were told the cars were 5-7 mins away. 40 mins later called back, was on hold then they told me no cars had yet been assigned!! This was about 1am in the morning, I rang 3 times and whenever they put me on hold it would hang up. Eventually we had to grab 2 ubers, I was disgusted with this service!!
Renzo Van nieuwenhuyse
May 22, 2025
Companie not to be trusted
This taxi company is totally unreliable. Ordered a taxi from JFK airport to the hotel and from the hotel back to JFK. Didn't show up twice. Called the first time and supposedly got the wrong airport while the email and confirmation clearly said JFK and suddenly wanted more money, of course they refused and said bluntly that way we won't find out about you. Return trip from the hotel to JFK just didn't show up.
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