carhartt.com Reviews
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1.6 / 5
Average user rating
771
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for carhartt.com.
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carhartt.com Reviews
Read real experiences from customers of carhartt.com.
Brands may not incentivize or pay to hide reviews.
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Joni Ellis
March 24, 2026
Warm
I loved the thickness and how warm the sweatshirt keep you. Love Love Love the style and comfort.
Anon
March 16, 2026
BEWARE Return payment can take 7 weeks to come back to you
"Our returns policy states that it can take up to 21 working days for your refund to be processed and refunded once we receive the return in our warehouse. Typically, we expect returns to reach us within 21 working days. From there, it may take up to 14 working days for the refund to be processed.""WORKING DAYS"So it could be 7 actual weeks from when you return the order to when your money comes back in your account... Still waiting for my money back!!
Aleck Baik
March 14, 2026
First time buyer of this brand
First time buyer of this brand . Very disappointed with the quality. I bought this jacket just for winter season (4 month in the year in NJ) so now it’s about almost 2 years. In the first year I’ve noticed some wear but now it’s just falling apart. I’m NOT sure about the quality and durability that everyone is talking about. I was trying to return it at the store where I bought it but they went out of business. Is this normal nowadays ?
Catherine Allen
March 13, 2026
I ordered the wrong size and called…
I ordered the wrong size and called four hours later to change it or cancel order but was told could not change or cancel. But I received an email from them saying it was cancelled. They lied so now I will need to get my son to send it back. The shirts was for his birthday. Now his present will be late. No more Carhartt
Mobley lee
March 11, 2026
Nothing but a hassle!I
I ordered overalls February 1st. Delivery date was Feb. 13. Finally, after receiving no updates since Feb. 4, I reached out Feb. 20. After looking into it, was told it was considered "lost in transit" and offered a replacement. The replacement process started Feb. 27 with a first and last update on March 2. Estimated delivery was March 13. That date came and went with no package. I reached out again, asked for a refund, was told to give the item 10 'business days' for the item to get to me, before a refund can be considered. Again, last update was March 2. The item has not moved. I have been waiting since February 1st. It is now March 11. Also was told, the item was backed up in clearing customs. The item was shipped within Canada, with a Canadian address. Why is it stuck in Texas? Not a good experience!
Caitlin Ridgeway
February 26, 2026
Ordered items 2 months ago
Ordered items 2 months ago, after 1 month I had to reach out to ask about my order which they claimed was ‘lost’ and stated a new one. Just reached out again after no updates and customer service wasn’t able to answer anything other than my order was initially shipped… sharing a tracking link that shows the package never moved. Now trying to get the order cancelled and refunded with no luck. Stay farrrrrr away from this company
Lucas Patel
February 19, 2026
love the jackets
love the jackets, quality has gotten a little worse though
Todd Williams
February 19, 2026
Don’t buy Carhartt - Over priced junk
Wow, how the mighty have fallen. I have been wearing Carhartt for 30 years. In that time I’ve gone through 2 coats. They were wonderful: comfortable, warm, and extremely durable. Now, fast forward to December 2025. I buy my 3 rd Carhartt coat and the zipper never really worked correctly. Two weeks ago it stopped all together, so I called customer support. They were very nice, but did absolutely nothing. I followed the instructions to the letter and was told they would fast track my replacement so I wouldn’t have to go without a coat. Well, two weeks and 3 phone calls later, still nothing. Every time I call, they say they’re going to take care of it, and then absolutely nothing happens. I’m going to go buy some other brand. I’m done with their over-priced junk and horrible customer service. If I could give them zero stars, I would.
PIERLUIGI ANDREASSI
February 17, 2026
hideous
I would expect the management of support at this level either from a newborn low level company or from a shady one. The truth they are simply not organized to give a quality treatment and probably don't care of the customers. It took more than a month to have a refund from an order that never arrived. but the most tedious aspect is the time wasted with their support process with emails and procedures that were irritatingly unhelpful
Abby
February 12, 2026
£6.50 delivery and 5 days later it’s…
£6.50 delivery and 5 days later it’s not here! Absolute joke!
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