carbon38.com Reviews
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Join 464+ users reviewing Carbon38. Read verified ratings and real customer experiences on carbon38.com before you order.
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2.0 / 5
Average user rating
464
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for carbon38.com.
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carbon38.com Reviews
Read real experiences from customers of carbon38.com.
Brands may not incentivize or pay to hide reviews.
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Dawn Calabrese
March 17, 2026
Terrible customer service
Terrible customer service, reordered top in a larger size and sent back the orignal one within a few days.Im still waiting for my reordered top after 10 days , UPS delivered the one I sent to the return center the next day. Emailed a few times now to get my item , haven't heard anything from this company and they are not a cheap place to shop. Last time I order from them I want my top or refund!
Katherine Onions
March 10, 2026
Absolutely the worst customer service…
Absolutely the worst customer service I’ve ever experienced. Ordered $450 worth of gear over a month ago. Emailed several times with no response. Contacted DHL who have advised they have not received the package a month after order. Still no response from Carbon 38
Douglas Pfeiffer
January 26, 2026
It’s been more than three weeks since I…
It’s been more than three weeks since I ordered, with no tracking info or communication from customer service for days. Seeing so many negative reviews is making me really worried.
Jonathan Clegg
December 28, 2025
Ordered a lot of stuff in Black Friday - none dispatched, one month later…
Ordered a lot of stuff in Black Friday sales. Only one item has been delivered ( a replacement item for stock issue, ordered December 12). I have chased them multiple times to inquire about my outstanding larger order and single items and they have not updated with tracking, let me know they have been dispatched, or provided adequate email responses - product looks nice but horrendous customer service and support. Perhaps my items will arrive three months later, who knows?’
A Parker
November 10, 2025
Love the Amazing Sky Blue Colour of the…
Love the amazing sky blue color of the Takara shine leggings & the sizes of the matching sports bra, & off the shoulder sweatshirt are true to size. Sadly, though this is where my compliments end. For this line of clothing I’m not sure it qualifies as sportswear & I can say w/100% certainty it has zero functionality.“Super cute, yes! Functionality nada 👎🏼. Did I mention you can see straight through them? Well you can. I tried with & without nude undergarments. You can see those through the garment. Without anything on you literally run the risk of your bottom crack & your lady parts being visible through the clothing. No pockets either. Not one itty bitty pocket. Not even one for a tiny key or a ring. Embarrassing. So now I have a cute $300 sheet “sportswear” outfit to wear only inside my home to watch movies in. Not suitable to wear while running on my home treadmill though. I look cute though and my husband loves it LoLI give the color all the stars in the world but zero stars for function. Oh, except for waist/belly band acts a semi control top I’ll add a star for this. Would be lovely if there was a little mini pocket in it.
Natalie Mierczak
August 31, 2025
Not worth the hype or the expense!
The delivery time and packaging were fine. However, the quality of the material is really unexpected considering how expensive their apparel is. The Takara Shine leggings (which I purchased) are advertised everywhere, look beautifully made, with high quality fabric, BUT they fell far below expectation. The shine is lacklustre to say the least (nothing like the pictures on their website), they are a little larger than described, and are as expensive (in fact more expensive for some items) as other competitive brands such as Lululemon or Sweaty Betty! Save your money and spend it elsewhere on more reputable brands.
Becky McGeehan
January 18, 2025
Fraudulent Carbon 38 Website
Beware of a fraudent website that looks just like Carbon 38. I "bought" some jogger pants from the fraudulent site and am now trying to get my $118.00 back through AMEX. Since I don't really know how to tell if the website I go to is the legitimate one, I won't be shopping at Carbon 38 again.
Samantha R
January 5, 2025
Not sure why this company gets such low…
Not sure why this company gets such low reviews. The quality of their clothes is fantastic, fast shipping, and easy returns. The clothes are pricey, so I wait until Black Friday for the sales. Super high quality pieces.
diane florynski
January 1, 2025
I am shocked at the low rating
I am shocked at the low rating. I have ordered from Carbon 38 about 3-4 times with a return basically every time. I always get refunded right away. The returns are also free which is great. I’m in love with their ‘melt’ line. Good quality clothes and I will be continuing to order from them. I have had zero issues.
Jennifer
July 4, 2024
Poor quality product, won’t accept return
I paid $120 for a pair of sweatpants. There was a pulled thread and runner (no fault of my own) upon first wear. They wouldn’t accept a return. Poor quality and customer service. I’m also suspicious that my review of the product won’t show up on their site.
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