cameo.com Reviews
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1.9 / 5
Average user rating
131
Total reviews
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cameo.com Reviews
Read real experiences from customers of cameo.com.
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Brian Jones
March 26, 2026
My celebrity
My celebrity, I won't name names, did not fulfill the request in the allotted seven day window. I feel a week is more than enough time for pretty much anyone, particularly a washed up "rock star" to find 5 minutes out of their day and give a fan a lifelong memory. Oh well, lesson learned, won't be using them again
Melody Will
March 24, 2026
You will likely pay for a commercial not a message
I paid $375 for a message from Harvey Guillan from Whst We Do In the Shadows. This became more of a paid message for Harvey’s self promotion and less about the intention of the message. While the few portions where he was on topic, were good, the majority of the message was him talking about his projects. I didn’t pay for him to make a commercial about himself. He didn’t follow instructions. I suppose I should have written him a script, but I didn’t think it would’ve been necessary. I’m going to have to edit this before I share it. I asked for a partial refund where he promoted himself instead of sticking to the message. Cameo was not helpful and said that Harvey could do whatever he wanted. They also did not ask him to redo it, even though I said that this was an option. I would not recommend Harvey or Cameo. This is a racket.
Koi
March 21, 2026
Second time using this website
Second time using this website, and both times, my expectations were exceeded. Thank you, Tony Hawk and David Hayter. Both receivers were so, so thrilled with their gifts.
Chris Sloane
March 7, 2026
Buyer, be wary!
We wished to use the Cameo platform to have a celebrity (Talent) send a video message to a friend who was under the weather. The order was placed and the app confirmed that the Talent had received the request.We were aware that the Talent had 7 days to respond and we were also aware that the Talent was busy doing their job for the first part of the wait time as we watched the Talent doing their job live on TV.However, it seemed less and less likely that the order was going to be fulfilled. We had ordered and paid but even with a 3 day extension added on, the order was still not fulfilled. We had a mix of bot and human customer service interaction during the final days of the wait period, including the extension.Ultimately, we have gone via Apple as our order was placed via the app to claim a refund.What lessons have we learned from this initial foray into the world of Cameo have been:1) Choose your Talent wisely. Although our chosen Talent had supportive reviews, there is no guarantee that the Talent will fulfil the order, as we ourselves found.2) if offered the opportunity to interact with a human Customer Service team member, do it, although there is no definitive proof that you are not still communicating with a bot.3) Our personal experience with the Cameo platform has resulted in us thinking “What’s the point as although we ordered and paid for the Talent’s 20-30 second video product, there is no guaranteed product at the end. The sad thing about this is that our friend who was to be the recipient of the Talent’s video, would have been surely uplifted by the video as our friend is a big fan of the Talent. This has now gone. Sad, very, very sad.
D J
February 17, 2026
Customer support is non existent
Customer support is non existent. You will just receive an AI response with generic information already on their website The fact fake reviews pointedly state how great the customer service is, is quite tellingI’ve had to go to my bank to resolve the issue because I’ve not heard from an actual person that can actually help
Jenny
February 14, 2026
OMG just received our video from…
OMG just received our video from Clinton Baptise - absolutely hilarious-and still managed a warm genuine message - absolutely thrilled - love him ! paid extra for Hi def and no logos - excellent quality received within the 7 days - next to buy tickets for his show!! Fab fab fab
Robin Lindman Vihtari
February 10, 2026
I ADORE Cameo support
Hello! I need to break the mold LOUDLY and say that cameos customer support is amazing. If you need to reach them its through their email, they replied within 24/hours. I wrote Tuesday morning on the 3rd and they responded in the evening. I was panicked due to ordering a cameo, (as you might know they can be a little pricy depending on who you order from) and there was a mixup from the talent, making the video unusable for valentine's. After reading the reviews and seeing mostly bad things I freaked, thinking that I wouldn't be able to get assistance in time or a refund to place a new order. I sent like 3 emails in a row pleading for help when in reality one would've sufficed since they came with a solution so quickly. 😅 They managed to redo my order for free and the talent fixed the video and really went above and beyond with the new one! My boyfriend will lose his mind on valentines, I cant wait to show him! I once again wanna thank the team and Nolan North for making our Valentine's so special, I will be using Cameo again!! /Robin
Billie
February 9, 2026
Ordered cancelled early. Zero help.
Ordered with 7 days for delivery. It was cancelled after 4 stating the artist ran out of time. A quick Google search shows this has happened to others, and seems to be a system error on Cameo's part. I emailed their customer support team, who's only advice was to rebook it again. However if I do this, and it takes 7 days from today, this will be past the date I needed it by. Customer service were quick to respond but offered no helpful solution. I won't be using or recommending Cameo. Which is a shame as if the experience had gone well, I am sure I would use it again, and recommended to others too.
nick redding
February 8, 2026
No recourse for a refund if video no up to scratch
Terrible experience. No recourse to a refund if product quality is not satisfactory. Terrible video, message was really poor. Couldn’t send it on to the person. Waste of £200.
Claire
February 6, 2026
Disgusting
Disgusting
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