buyautoparts.com Reviews
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3.1 / 5
Average user rating
1360
Total reviews
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buyautoparts.com Reviews
Read real experiences from customers of buyautoparts.com.
Brands may not incentivize or pay to hide reviews.
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Billie Williams
March 23, 2026
My first experience with BAP
My first experience with BAP, I ordered a new steering gearbox for my vintage 560 SL. The man on the phone was very helpful in assuring that I got the correct part. It arrived a couple of days prior to their estimate. The packaging was slightly damaged due to the weight of the steering gearbox, but my mechanic had no problem in installing the part. They promptly credited my account when I returned the used core part. The price was far less than had. I purchased this part through the Mercedes dealership (if it had even been available) I expect to use BAP again as I continue to restore my classic Mercedes 560 SL
seanjohn
March 22, 2026
The order was delivered on time!
The order was delivered on time, and upon inspection my builder says the part looks great and was packaged well. I will do more business with the company.
Alan Christie
March 20, 2026
OEM part
OEM part - perfect fit, easy tracking and competitive pricing. What more do you need?
Victor Luna
March 20, 2026
Bad customer service, never reach back with tech after they took my number multiple times.
purchase a rack and pinion. didnt work , did warranty, it keeps saying lost comunication with power steering control module. keep calling customer support and they keep taking my phone number so a tech can call me back. its been 4 days and they never called back. now im stuck with a part that it is not good.
John Kubik
March 6, 2026
Bought rack and pinon
Bought rack and pinon. Website stated and boasted about their quality control including leak testing. Product arrived sticking out of box. Mechanic installed it and it leaked. $1500 labor! Replacement was received and installed ok, but had to pay labor twice = $3000.Customer service manager ignored me. She was to call, but never did! She never answered email either
Barry Smith
March 6, 2026
Kept core charge even though I sent it back
Kept core charge although It was returned. There excuse was the hard lines where not available for replacement .Why us that my fault, as a rebuilder that is on them.Buyer beware, they will find an excuse to keep you core deposit
Mick Hart
March 4, 2026
Purchased a aircon condenser arrived…
Purchased a aircon condenser arrived damaged in transit Very bad packaging looked like a child had packed it now have to pay the return postage and out of pocket $150Do not purchase off this company also poor customer service
WilDe An
February 27, 2026
Efficient service
Prompt, reliable service. Courteous and efficient customer service representative who answered all my questions. I got the part for a European vehicle at a fraction of the cost. I would purchase from this company again.
Richard Arbo
February 25, 2026
Part was late getting shipped.Was good…
Part was late getting shipped.Was good when I got it.Sent core back and could not get logged into my account.Spent almost 2 hr on the phone with live support and chat with no resolution.Said email was sent 15 time and never got and email.Chat support did the same and still no emil.My fault for the password problem and theirs for not being ble to get me logged in.Meedless to say I won’t be back
Timothy John
January 30, 2026
I Will Buy from Them Again
They had the rack and pinion that I needed for '96 Honda when nobody else did. And cheaper than all the posted "out of stock" sites I looked at. I will buy from them again.
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