burton.com Reviews
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Join 237+ users reviewing Burton Snowboards. Read verified ratings and real customer experiences on burton.com before you order.
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1.9 / 5
Average user rating
237
Total reviews
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burton.com Reviews
Read real experiences from customers of burton.com.
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Chema Martín
April 1, 2026
I purchased a pair of Burton Step On…
I purchased a pair of Burton Step On bindings in February 2024 and, after very light use (approximately 15–20 days total), one of the structural parts has deformed and shifted, affecting the safety and proper performance of the binding.After sending photos and videos to customer service, I was informed that the replacement part will not be available until November, and in the meantime the only solution offered was a 20% discount code for a future purchase.Honestly, I do not believe this is an adequate solution for a premium product from a brand like Burton, especially considering the very low usage.I have recommended the Step On system to family and friends on several occasions, and even purchased a full Burton Step On setup for my wife this winter, which makes this disappointing after-sales support even more frustrating.The product itself is excellent in terms of comfort and usability, but the handling of this issue by customer service has been clearly insufficient.
Trevor Langford
March 20, 2026
Burton eu
Burton eu, do not reply to email or issue refund , I brought a pair of new boots that I wore for less than 1 hour and were faulty, they could not repair as had no spare part , so return the boots and asked for refund and then the stop answer my emails or refund my money , going to have to go down the charge back route like others , should not be this way
Mišelnický Jakub
March 10, 2026
They live of their legacy now
They live of their legacy now, the quality decrease over the years is so significant it's unbelievable. Not to mention the customer service.
David Green
March 3, 2026
Imagine getting the following from…
Imagine getting the following from Burton after your complaint:Hi David,I am sorry to hear that you are not satisfied with you StepOn system.Unfortunately we can not accept returns of used products.Please refer to our FAQ for more information:Burton.com Returns | Help & FAQs | Burton Snowboards ATAgain I am very sorry for your experience, If you really do not want to use the StepOn anymore I would advise you to sell it to someone who does.Kind regards,XxxxBurton Guide - Summit TeamShocked after being a Burton customer for years.2027 will not be a Burton year for me.
I P
February 6, 2026
Horrible
That was a big surprise for me that they have such a dreadful customer service in Europe. Their Austrian based online shop it total rubbish. They ignore phone calls, they take agent to respond to emails, they delay orders and and they hugely delay returns and refunds. That total mess and horrible customer service.
Nick’s Fish Sticks
February 5, 2026
Extremely disappointing product and…
Extremely disappointing product and customer service.My son purchased Burton snowboard boots late last season and used them only a handful of times. The BOA system failed and the back of the boot is already torn. A product at this price point should last far longer than a few uses.Customer service was just as bad as the product. The representative was hard to hear, showed no interest in helping, offered zero solutions, and essentially blew me off. There was no effort to stand behind the product or the brand.Burton markets itself as a premium, reliable company, but this experience says otherwise. Poor quality, poor support, and no accountability. I will not be purchasing Burton products again and would strongly caution others before doing so.
Leigh
February 5, 2026
UPS courier is a disaster and refund money being held hostage!
Similar story as everyone else, the UPS courier missed multiple delivery dates to the UK, so I requested the package to be intercepted and returned to Burton before Christmas for a refund. Almost two months later they are still holding my £600 hostage.Completely useless support refusing to investigate the refund any more, even though they have confirmed they have the package back in the warehouse, along with the UPS receipt.I've now initiated a Chargeback through my card company, which I'd recommend anyone else to do suffering this situation. Unsurprisingly they've still not responded so are making me wait until the very end to get my money back.
Kimara Desanto
February 5, 2026
Sent me free BOA string replacement for…
Sent me free BOA string replacement for my busted step on boots.. thank you
FNRad Podcast
February 2, 2026
Quality and passion since 1977
I’ve been following the Burton brand since the late 80’s and their integrity in the snowboard community is unmatched. The team of product designers, pro snowboarders, marketing, logistics, retail, and management that I’ve met are among the happiest people in terms of quality of life and job satisfaction.Burton offers the world’s most serious collection of cutting edge products often tested for years before coming to market, by the best snowboarders on the planet. Burton lives what they sell. A snowboard company owned by snowboarders and run by snowboarders.
Chris
January 29, 2026
Zero confidence
I’ve owned quite a few Burton products over the years and have always come back for more but the customer service on my latest purchase is non existent. Burton messed up the UPS order and as the sender they are the only ones allowed to alter the details. This is standard, which is fine. Mistakes happen, which again is ok if it gets put right. Getting hold of someone at Burton to put right is impossible (at least from the UK). I was told a few days ago it had been corrected and I’d get a new delivery date, spoke to UPS today and they’ve received nothing from Burton. Maybe I’ll get the stuff in time for next season. Piss poor from a “premium brand”…
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