burton.co.uk Reviews
Visit websiteWe independently review everything we recommend. When you buy through our links, we may earn a commission. As an Amazon Associate we earn from qualifying purchases. Learn more ›
Don't have Amazon Prime? Students can get a free 6-Month Amazon Prime trial with free 2-day shipping, unlimited video streaming & more.
If you're not a student, there's also free 30-day trial of Prime.
Join 1,167+ users reviewing Burton. Read verified ratings and real customer experiences on burton.co.uk before you order.
Related articles
1.4 / 5
Average user rating
1167
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for burton.co.uk.
Brands may not incentivize or pay to hide reviews.
burton.co.uk Reviews
Read real experiences from customers of burton.co.uk.
Brands may not incentivize or pay to hide reviews.
Write a Review
Please sign in to leave a review for this product.
Michael Flanagan
April 13, 2026
No goods delivered and could not…
No goods delivered and could not contact them.Will be reporting them to Trading standards for fraudulent trading. Do not buy from them. They take your money and do not deliver.You can't even unsubscribe from their newsletter it just keeps revolving around different methods of contacting you without giving you an option to unsubscribe.
Fred Rees
April 2, 2026
AVOID THIS COMPANY AT ALL COSTS!
AVOID THIS COMPANY AT ALL COSTS!Sent back a suit over 2 weeks ago costing £240, no acknowledgement of it being received even though my proof of postage with RM shows it was received by them. It is impossible to speak to anyone and now I have had to resort to raising a dispute via my bank to try and get my money back.ABSOLUTELY THE MOST DIABOLICAL COMPANY I HAVE HAD THE DISPLEASURE OF USING. Avoid them, you have been warned.
Lisa Owen
February 6, 2026
Great service
Quick and when i messaged about a problem it sorted within minutes
Gregg Wedekind
January 30, 2026
Contacted this company with a view to…
Contacted this company with a view to having solar panels, et cetera fitted on a roof and connected upAbsolutely shocking promised all sort of things but couldn’t even return a phone callDon’t use them there are plenty of other companies out there
customer
January 26, 2026
Terrible customer care
Terrible customer care, non existent I would say! Order never arrived and no one seems to give a damn. How irresponsible is this company? This whole too cool for school appeal transcended into the business structure. Does anyone actually work there? Pick up the god damn emails and respond to me
Nashon James
January 26, 2026
I Ordered 3 items and returned 2 (2…
I Ordered 3 items and returned 2 (2 trousers and a blazer). I have since been refunded for 1 (blazer) but am chasing a refund for a pair of the trousers as I brought different sizes. I 1st managed to get through to an agent who told my to contact 15 days after I have made the return. But have now been told the thr refund period of 15 days for returns in the uk has been exceeded. I have since been transferred to an agent for 1 hour and a half and am still waiting. Not sure if I will use thos company again as the customer care is dreadful. No contact numbers or email and only able to contact someone via messenger app.
micheal hardman
January 26, 2026
Didn't get the cashback I was promised…
Didn't get the cashback I was promised after making a purchase on October 15th 2025, your rules state allow 8 weeks for the offer to become valid, its now 13 weeks. I wont be shopping with your site again.
Andy
January 21, 2026
Ordered Mens clothes, no refund yet
Order clothes, sent back for refund, Burtons claimed to have only received 6 of the 7 items sent. Still awaiting refund 6 weeks later. Been told it's been sent by email several times. Still Nothing. Reached out countless times on the contact us page, message to and fro, still not resolved. Absolute shambles of a company.
Karim
January 15, 2026
Extremely poor customer service
Extremely poor customer service. I updated delivery details before purchasing online, despite checking the details were correct they delivered the items to an incorrect address. Customer service responses attempted to gaslight and misrepresenting the truth, deflecting blame claiming I 'mistyped' the address or 'sorry you put in the wrong address', as evidenced by their response claiming the incorrect details were confirmed before checkout which is erroneous based on screenshot evidence. I cited customer regulations act 2015, distance selling act, and 14 day cooling off period but they refused to accept it was their fault and told me to go find the incorrectly delivered items and return them myself claiming they fulfilled their responsbility by delivering it even though it was delivered to a wrong address. It is not a customers responsbility to try and retrieve items which were incorrectly delivered, and the the customer is well within rights to obtain a refund within 14 day cooling off period as the error wss noted to them immediately upon receiving the incorrect details on the confirmation email. Due to no real customer service and it being AI responses actual customer service is noj existent and they refuse responsbility for their own errors.
Rob Gibson
January 14, 2026
Do not buy from this company
Do not buy from this company. Ordered a suit for next day delivery for a funeral. Paid for overnight delivery. Suit was not delivered and still not delivered 10 days later. Ordered a second suit for InPost locker delivery, also not delivered. Tried to contact them but there is no contact number and complaints can only be handled over email, whatsapp or text message. Every time you connect you get a new advisor and they tell you to wait and don't come back to you. Had to resort to CAB and Trading Standards and use chargeback to obtain a resolution. They operate through the Debenhams website but make no mistake, this is no longer the Debenhams that we used to trust.
Popular Searches
Best Products
Categories
© 2026 RetailCoupons.com. All rights reserved. Time Zone: Pacific Time (US & Canada).