burlingtoncoatfactory.com Reviews
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1.9 / 5
Average user rating
224
Total reviews
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burlingtoncoatfactory.com Reviews
Read real experiences from customers of burlingtoncoatfactory.com.
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Derrell
April 9, 2026
What a joke this freakin place is…
What a joke this freakin place is purchased some whack cologne last night tried to exchange it today I was told no because the plastic was off the box which I tried to wrap around it Again well wanted to swap it out with a different. Fragrance I was told no then this bald head person started telling me I get ur upset but you don’t have to yell at me first off I never yelled at her at all I was just talking cuz they asked if I wanted it back I said no you can keep that funky crap. For one the rules suck maybe yall should put out testers for people worse customer service ever… plus the store is always messy always one checker like get yall life’s together yall will soon be out of customers which should happen soon your policies are not followed at all and some disrespectful ass workers how is the manager not gonna even come talk about the situation she just let her new associate deal with the situation what a joke. And on top of that she is new and doesn’t know anything…. Manager on duty isn’t worth the job she has or the air she breathes.
Bella
April 8, 2026
Employee review
This is an employee-based review for Arden, NC store. I was hired recently, and then scheduled for my onboarding process a few days later. When I arrived, I was taken to a very small room right next to the main entrance of the store, and in front of the restrooms. There were 2 outdated computers and a printer on a small desk that had people's clothing on it. It was very messy and all out of sorts, and I had to move things around in order to place my purse on it. Also, this room holds chargers for all of the employees' devices. I sat down and logged in to one of the computers to start viewing the learning videos. I spent 4 hours viewing these, which was very hectic and chaotic, to say the least. The majority of these videos also had technical issues. Employees were coming in and out numerous times to place their devices on the chargers, the Ops/Service Manager was in and out checking on my progress, an unknown man also came in (maybe maintenance?), a customer's child was screaming and yelling right outside the door, etc. This was very distracting and annoying, to say the least. :( They need to find a quiet room in the back of the store for the onboarding process, and purchase a larger desk and a few more computers. This was NOT very professional at all! And the majority of employees there were very unkempt and disheveled in appearance. The Ops/Service Manager stated she would have my badge ready for me after I completed the videos and tests. I told her that was fine. She returned to the room afterwards and said that the schedule had already been filled for next week, but if they needed me they would let me know. Huh???? I asked her if they thought I was p.r.n., and she didn't even know what that word meant; so I explained it to her, which means "as needed." SMH She said, no, then looked at the schedule and saw that someone had asked to be off one day next week, and would I like to be placed on that day for one-on-one training? I said, yes. Now, she knew my availability, and also the hours I could actually work, which was every day, and no more than 4 hours a day. She kept saying she would put me on from 12 to 5, which would have been 5 hours. I reminded her 3 times that I could only work 4 hours a day. She finally got that correct, I think. Geez! She also said that she would make sure my badge was ready when I came in next week. Huh??? What happened to her having it ready for me before I left after my onboarding process? She had 4 hours!!! Also, I asked her if they had lockers, and she said, yes, but I would need to bring my own lock and take it home every day after work. LOL She also gave me a bunch of papers with important numbers and stuff that I had already seen on the videos, and also in the handbook. There were also numerous rules and regulations on these papers, such as bag checks and coat checks coming into the building; leaving, and coming back into the building. What??!!! You hired employees after their background checks, but you still don't trust them? That's insane! I don't want someone going through my personal things in my purse, bags, or coats! WTH???? Burlington is NOT a high-risk government building! Wow!!! Also, the employee had to memorize 5 top shortage departments, their money shortages, and the percent of those shortages, because "one of the head honchos will come in unannounced one day and ask you about them." If you cannot get this answer correct, then it looks bad on the store. LOL Hilarious!!!!!!!!!!!!!!!!! This is NOT school here! There's just soooooo much more that I can't even go into on here! I came home after 4 hours of that harrowing onboarding process, and decided this is definitely NOT a fit for me in any way, form, or fashion! I texted the Ops/Service Manager the next morning to let her know I wanted to rescind my acceptance of this position with Burlington. She never even responded. So, I then texted the Manager of the store, and she said they had received it. What was so difficult for the Ops/Service manager to respond to my text? No wonder they are always hiring! Respect and acknowledgment are 2 pet peeves of mine. UGH! I would NEVER work for this store due to their negligence, poor management, no business etiquette, and treating their employees like criminals. It behooves me how companies/stores out there even stay in business with their lack of competency all the way around in every department. Well, I feel better getting this out there, and hope you feel better after reading it! LOL :)
Christian Bastow
April 6, 2026
absolutely god awful
absolutely god awful. also, liars. including the store manager. they do not abide by there return policy. i literally bought a cologne and was even trying to swap it out for a more expensive one and the manager said “we have the right to refuse an return and we do not allow fragrance returns.” even though this was one never mentioned at time of sale, worse yet he tried blaming it on his Hispanic worker and two ON THE BACK of the receipt it says there return policy. Saying if you are unhappy for any reason, return within 30 days to get a full refund. Nothing about not accepting any type of return. Not to mentioned it was the same day I returned it because I had the same one at home and didn’t realize it. Also, in the packaging, sealed still in cellophase, and with a receipt. Will never be returning to this one and NOR SHOULD YOU!!!! Portage, Michigan westnedge location
BJ Starks
April 4, 2026
Treated like a Criminal!!
Angry customer! Tried to purchase jewelry that was discounted and was not given the discounted price on the box. The amount was on the bottom of the Box the cashier charged what the original price was when I went back they literally accused me of moving the labels when I went and grabbed another box to show that they were all marked the same the price still was not honored very disappointed and I will be following up and going to corporate if necessary! This is not the first time being treated as though I am a thief at Burlington for no reason this has to stop.
Nv
February 23, 2026
Not one star for burlington
I bought 4 pair of socks online. I received three pair.I contacted burlington per email. They send me a very LARGE form to fill in. And they have all my information in my account!I had to fill in this form for “ technical reasons”, the woman said.After some mails, they refused to send me an other pair of socks if I didn’t fill in the form. Un-be-lie-ve-bel!!
Renee Washington
February 22, 2026
Atrocious Professional Demaenor Ceased
As a regular consumer , this is one of the bargain franchises that I admire. After today, I second that emotion. This girl had the audacity to tell me to bring my items back to where I bought them after waiting a whole hour. I told her and the manager on duty HECK NO can't do ! I've never had to do that before in Burlington, so why now?! They were acting as if I didn't purchase (assuming I stole them)those clothes at all with my proof right in front of them! Also they made up lies saying none of my merch was coming up in there register as they were scanning my receipts (smdh) I had to show them which items were which ! A SHAME.( I'm am not an employee and I wasn't paid for that)How would anyone feel if that was done to you once to many?!!! people on the clock nowadays are shameless.Those employees at that store need a reality check & be terminated asap for poor conduct at this wack location ! I'm tired of standing up to people with a negative chip on their shoulder! If y'all don't have time to treat others with respect DON'T COME TO WORK! STAY HOME with that DISPOSABLE ATTITUDE! CLEARLY ( I WON'T KEEP TOLERATING IT ) PERIOD. Leave IT straight in the compost, where it belongs!
William
February 20, 2026
I went to Burlington coat factory today…
I went to Burlington coat factory today I walked in the front door and I was looking at a text message so my head was down. The loss prevention officer Bron had the entrance blocked off and stopped me and said you need to look up at camera before you can come in here. I was extremely offended and for what it was worth I was wearing business attire. Bron stated it’s not me it’s the company policy well I hope covid doesn’t come back then what would your company do? All and any future customers get ready to smile if not no entrance. WOW
Jessica Russell
February 6, 2026
Love Burlington
Love Burlington. I don't get all the bad reviews!
Michelle Candelario
January 1, 2026
Prices are great but customer service…
Prices are great but customer service needs improving in directing the form of speech towards customer, specially when it a teen child.
Penny Wilma Posso Verschuren
December 31, 2025
False advertising - misleading product
Unfortunately, I had to do a last minute purchase on my way to Portugal, which was a raincoat. On the way to the airport, there was a Burlington Coat Factory and silly me, I trusted they would sell raincoats as their labels indicated. I purchased a Calvin Klein "raincoat" for over $50.00 to only get soaking wet during my trip to Europe, and on top of everything I caught a terrible cold as a result of getting wet. I called the store to find out if I could return the horrible coat for a store credit, and the sales person said "you need to be a loyalty member or show a receipt." I am sure I lost the receipt between the airport in Tampa and Portugal, and there is NO WAY I would ever become a loyalty member of a business that sells products to mislead their customers. STAY AWAY FROM BURLINGTON COAT FACTORY!
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