britishairways.com Reviews
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1.4 / 5
Average user rating
15224
Total reviews
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britishairways.com Reviews
Read real experiences from customers of britishairways.com.
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Krystine Alvear
March 30, 2026
Awful experience with the individuals…
Awful experience with the individuals you get connected to when you call the +1 (800) 828-8144 when they are responsible for you delayed luggage. Rude, all had inconsistent answer of our bags. No help at all. Was told to “ just buy my medicine” that requires a prescription from a doctor. Specifically told the to hold our bags at the airport they told us the bags were in and they confirmed called again to make sure someone else told us that one bag was now in Brussels and another was no where to be found. Customer service and care was poor. I understand they are limited to what they can do in terms of actually finding the bags but at least consistency and consideration would be fair. One lady hung (ashima) completely cut me off and said goodbye without answering my questions. And I was very calm. If you can avoid using BA, avoid
Mala Kai
March 30, 2026
very few airline can boast being as…
very few airline can boast being as trash as BA. customer service is non existent, they've allowed for user data to be hacked multiple times, prices are way too expensive for what they re offering, the food in the BA lounge looks like diarrhea and the ambience/seating are sub par, heathrow t5 is just mediocre by serious countries's data, with security staff being useless and time wasting and last but not least their site is currently down because it cant handle traffic. only giving one star because there s nothing lower
Linda Casey
March 30, 2026
Never again
I've flown BA before and found them to be average at best but never again. I arrived at Delhi airport 4.5 hours before my flight as the system would not let me check in online due to "a technical issue" to be told the flight was over booked and there was a 50% chance I would get on the flight. I booked my flight 5 months previously. I was told if I couldn't be accomidated on this flight I would be given a flight 12 hours later. At this stage I had taken a 6 hour taxi from Rishikesh and was really not happy. I do not understand how airlines are still allowed to over book flights and how they choose who gets on the flight and who doesn't. After a lot of long conversations with the man checking me in and the manager had to wait until one hour 20 mins before departure to see if there was a seat available for me.... A seat I paid good money for 5 months previously. I somehow managed to get a seat, (while feeling sorry for and guilty about the others waiting behind me who didn't) and had to sprint through passport control and security. Passport control and security in Delhi is God awful, it is unorganised, slow and incredibly frustrating at the best of times, not to mind when you need to run. Got to my gate with minutes to spare. Flight was then delayed 2 hours, spent on the aeroplane, eventually arrived to Heathrow and had to wait 20 mins to park. Sprinted again to get my connecting flight with no help whatsoever from BA despite asking, finally made it home but of course my bag did not. Not good enough BA.
Derry Guy
March 30, 2026
Non Pranzo
The lounge in Fiumicino Rome has run out of food at 11:45. Bravo BA.
Lisa Manchester
March 29, 2026
I recently had a disappointing…
I recently had a disappointing experience with the check-in staff at Amsterdam Airport while traveling with British Airways.Unfortunately, I found the staff to be quite rude and unhelpful during the check-in process. The way I was spoken to felt abrupt and lacked the level of courtesy and professionalism I would normally expect. It made what should have been a straightforward part of the journey unnecessarily stressful.I understand that airport environments can be busy and demanding, but customer service should still remain respectful and considerate. I hope this feedback can be taken on board to help improve the experience for future passengers.Thank you for your attention to this matter.
FT
March 29, 2026
British Airways airport staff in London…
British Airways airport staff in London (Heathrow, Gatwick...)have seen a noticeable decline in professionalism and customer service, and it seems to get worse with every trip.Once again, a large number of passengers were unnecessarily forced to check in their carry-on luggage. Once on board, it was clear that overhead lockers were being taken up by smaller items like backpacks and jackets, which made the situation even more frustrating.After paying nearly £500 for a ticket, this is far from the level of service I expect. The staff were extremely rude, adding to an already disappointing experience.British Airways has now lost another customer.
Adam Wolfensohn
March 29, 2026
the most frustrating customer service
Truly the most frustrating customer service experience just trying to move a flight 2 hours. They had to re-issue the ticket, which no customer service agent could do, it had to go to "back office" which nobody could reach, wait times for calls were endless, the web-chat was fast to reach a representative but they couldn't actually do anything that involved payments..... Once I did speak to people, they were very nice and wanted to be helpful, but the systems are so unbelievably poorly designed they can't really be helpful
Su
March 29, 2026
Racist behavior by ba staff
I honestly don’t even know where to begin. The staff were extremely unhelpful at Heathrow terminal 5 —watching us struggle rather than offering assistance. Instead of helping, some stood around chatting with colleagues while we tried to scan our passports and print boarding passes on machines that weren’t working.One staff member in particular only approached white passengers to offer help, while ignoring us completely. He watched us struggle across multiple machines without saying a word. It was only when we approached him ourselves—explaining that we were travelling with children —that he finally directed us to the family check-in, where everything could have been handled from the start.At the check-in desk, the experience didn’t improve. The staff member showed no warmth or professionalism—no greeting, no smile—just took our passports and then began waving and calling over a colleague mid-process to backbite about her other colleagues. It felt dismissive and uncomfortable.What made the situation worse was seeing staff handing out children’s activity packs to other families, while completely overlooking ours. It was difficult not to notice the difference in how we were treated due to the fact we are non white. Overall, the entire experience was chaotic and upsetting. Based on this experience, I felt undervalued as a customer despite being a British born citizen. This is meaning white privilege I guess. I hope serious improvements are made to ensure all passengers are treated with fairness and respect.I would advise AVOID BRITISH AIRWAYS. Fly with a airline that respects their passengers.
Mark
March 29, 2026
Candidate for the world's worst major website
Given that British Airways are trying to sell me stuff, you'd think they'd make it easier to actually book a flight. But both their website and their app are cripplingly awful, to the point that it's almost impossible to book anything. Can't log in, won't stay logged in, can't load reward flights, can't complete checkout, website crashes, "we're experiencing high demand" lockouts, the list of problems is endless. Some might say that outsourcing your web tech to notorious India-based Tata Consultancy (responsible for some of 2025's biggest IT catastrophies in the UK) was a poor business choice. The only question for me is how British Airways stay in business when it's impossible to buy the thing they are selling.
Joanne de Groot
March 29, 2026
Excellent Service BA!
Flew Manchester Heathrow Barbados return with BA and can honestly say they were fantastic. No issues with service and vegan option was fine. Chosen to fly with them again in September based on this experience.
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