brightside.com Reviews
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4.0 / 5
Average user rating
1253
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for brightside.com.
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brightside.com Reviews
Read real experiences from customers of brightside.com.
Brands may not incentivize or pay to hide reviews.
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Blake Talley
April 10, 2026
Everything is great!
Everything is great!
Karen Klinglesmith Stevenson
April 9, 2026
Kindness
Kindness, empathy and understanding from my provider. I felt seen and knew she would be able to help me.
Lindsey Duranceau
April 8, 2026
I like the entire concept
I like the entire concept. It has made seeking mental health help even easier and more private. Brightside has really helped my family.
Lauren
April 7, 2026
Money grubbers with disinterested employees
Buckle up because this was the worst therapy experience I've had. I started out after putting Brightside through my insurance, with my portal showing a $0 copay for appointments, so I decided to continue. I was specifically seeking help with some pretty intense anxiety and ADHD symptoms that had flared up recently. The first psychiatrist I was paired with treated me like a number, barely listening (I had described my job in detail and the next question she asked was "what do you do for work?"). She dismissed me as drug seeking when I was specifically not seeking stimulants but rather alternatives. I switched from her, and was then NCNS for my appointment with my second psychiatrist. She only reached out when I asked if she was still coming to our session, not preemptively, and then repeatedly gaslit me on additional appointment times. I finally, on the third try, met with a psychiatrist who seemed like she was willing to help and work with me, but then got hit with an egregious fee despite being told appointments would be covered with my insurance. I will say that the one therapist I met with was kind, they were interested and willing to help, but once again, this was not an affordable option. This company is awful and I would highly recommend seeking help elsewhere.
Valerie Lyons
April 7, 2026
My therapist is very thoughtful with my…
My therapist is very thoughtful with my needs and care
Kristen
April 6, 2026
Expensive
It is expensive. I wish it was more affordable as cost is a barrier for so many. My appointment was almost $200 for an initial appointment that lasted maybe 20 minutes. My provider did not want to prescribe me a medication that worked for me in the past so I had to try a new one and wait 4-6 weeks for results.
Jessica Salazar
April 6, 2026
I got the help I needed
I got the help I needed
SD Adams
April 5, 2026
Can’t complain!
Can’t complain!
Louisa Hamaker
April 3, 2026
Awesome experience
Awesome experience
Chris Ibarra
April 2, 2026
My provider and therapist were both…
My provider and therapist were both switched without notice or consent
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