brakesplus.com Reviews
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4.3 / 5
Average user rating
12627
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for brakesplus.com.
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brakesplus.com Reviews
Read real experiences from customers of brakesplus.com.
Brands may not incentivize or pay to hide reviews.
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Bruce & Lisa
March 26, 2026
Expensive Estimate for Basic A/C Hose Replacement
Went in for an A/C inspection because a day earlier it was working fine and blowing cold. BP did the dye test and found High Pressure Discharge Hose to have a leak at connection point. Disappointed that the technician suggested that I also replace the compressor and condenser. I asked why and he said it was recommended and that was his only explanation. I understand the A/C working parts, but I feel sorry for the unsuspecting consumer who is depending on their knowledge. A very costly repair for no apparent reason, I declined. The BP estimate to replace the hose was $1,195.99. I went elsewhere and received an invoice for $532.00, and my A/C blows cold and perfect. I do not like car service companies to try to find something wrong. I paid $99 for a dye test, nothing else was checked at BP. The part that needed replacement was estimated at $400 by BP and my cost for the exact part was $111. Big mark up on parts and labor at BP. They didn't even apply my $20 coupon I presented when scheduled online. Got to be competitive and consumer oriented.
Saadullah
March 26, 2026
Fast service
Fast service, cooperative staff and better prices. This was my second experience with them, i was satisfied by how fast they got my car fixed and they have better prices as well. I would highly recommend checking them out.
Wlliam Myers
March 25, 2026
I am just amazed with the…
I am just amazed with the professionalism at Brakes Plus. I had thought I had a brake problem. The tech, Yoshi, found out that in my visit to get a trailer wiring issue done, the mechanic set the parking brake just enough for it to drag. I was not charged a single penny for them to check out and find my issues. Boy, I will definitely be a customer of there from now on!
Rebecca Kuhn
March 25, 2026
Excellent customer service!
Excellent customer service!
Kerry Egelston
March 25, 2026
No longer providing good customer service
My experience has not been good on a couple of occasions now. It used to be great but not anymore. I made an appointment for an oils change for both of my vehicles. As I work full time, I took off to have this work done. I showed up in time for my appointment. They said it would take an hour maybe an hour and a half at the most. I waited and waited and got no update. I finally went in and they hadn’t even started on my car after 2 1/2 hours this messed up my entire day and the schedule that I put together. This is the second time that this has happened to me and I find it extremely irritating that I make an appointment yet they people who walk in get put in before me. There is no explanation other than I’m sorry. Well this business has lost my business and I’m taking my business elsewhere going forward. I’m not sure what the point of making an appointment is when they take people who come in at who don’t have one before you.On
Jennifer Wildman
March 24, 2026
Kelly was great
Kelly was great! My appointment started right on time and they fixed some major issues on my 2003 Subaru in one day. She explained everything, sometimes twice and kept me posted about my wait time. Great Service and Customer Service!
Vanessa Marquez
March 24, 2026
Everyone was friendly
Everyone was friendly, quick and efficient!
Nicholas Shields
March 21, 2026
Great fast service
Great fast service
Elvira Morris
March 21, 2026
Safety should come first.
I went to this place in Dec25 to get my brakes and rotors done. Paid almost 543.75 After a month I noticed grinding and squealing. I found out after I went back under my warranty that they turned them and really needed new ones , but the best they could do was save whats cheaper. Then thre lady in charge working there told me the back one on drivers side need done ASAP and it costed me 376.87more dollars. I drive 30 miles to work daily and 30 miles back home. I felt the work was not done properly the first and now second time. I had to go to an individual mechanic and got it done right. Im highly dissapointed at this company after paying out over 800 dollars and still not caring about my safety.
Callie Guillot
March 21, 2026
Everyone was amazing!
Everyone was amazing!
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