bowlersmart.com Reviews
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3.6 / 5
Average user rating
1109
Total reviews
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bowlersmart.com Reviews
Read real experiences from customers of bowlersmart.com.
Brands may not incentivize or pay to hide reviews.
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Amber
April 2, 2026
This is a really upstanding business
This is a really upstanding business. I had someone charge my card for $250+ bowling gear fraudulently. I contacted Bowlersmart and they took care of it right away. Kind and honest people.
SC
January 9, 2026
Cheap Customer Service, Phone Number goes straight to voicemail
I ordered a ball on a Tueday, in hopes that it gets to me before Saturday (I live in Florida and their main store is in Florida as well). My order included express delivery. However, it did not leave the warehouse till Friday (Today). The ball I ordered was in stock, and the label was created the same day I ordered.I contacted Customer Service, and the Rep (Sierra) assured me that it would leave the warehouse Thursday (Yesterday). Turns out it just left the warehouse today. So chances are Im going to be getting it late tomorrow or possibly Monday.I was a first time buyer for this shop, and this is certainly the final time I buy something from them. Just an overall terrible experience.
Vickie Ro
December 23, 2025
The WORST customer service…
I purchased some Dexter bowling shoes in May 2025 and by October 2025 the were falling apart. I request a refund which was approved by the vendor in November 2025 and BowlersMart said that they were going to refund my money back to the original payment method which was my PayPal acct. It's now the end of December 2025 and I have yet to receive my refund. I have contacted them by phone and email and now I get NO response. You can never get anyone on the phone just leave a voicemail and they reply by email. On top of not giving me back my money for damage shoes it is the worst customer service I have ever received. I have given them ample time to issue the refund but when I submit another email the response is always please do not submit additional tickets regarding the same issue. How long does it take to get a refund. One of my friends purchased the same shoes at the same time from a different vendor. She had the same issue and was credited back her money right away.
Chandler Graves
December 5, 2025
My experience with BowlersMart was…
My experience with BowlersMart was great. The selection of bowling gear is impressive, the prices are fair, and my order arrived quickly and as described. It's a reliable site for any bowling enthusiast.
Quentin Avery
November 28, 2025
BowlersMart has a solid selection of…
BowlersMart has a solid selection of bowling gear, and my order arrived quickly. Prices are good, though shipping could be a bit faster
Lilian Coombe
November 11, 2025
The staff were extremely polite and…
The staff were extremely polite and patient, taking the time to thoroughly answer all of our questions. They were incredibly helpful in guiding us through selecting our first bowling balls and shoes. A wonderful experience for me and my wife!
Lisa Mickens
October 18, 2025
Poor customer service
Poor customer service. The 800 number mailbox is full. I sent an email regarding Order #100743296. I order two pairs of shoes and only received one pair and can't get a hold of anyone to send the second pair of shoes or refund my money. Not happy!!!
Kev
October 1, 2025
“Sorry but I don't think I'll be using…
“Sorry but I don't think I'll be using this company again....Unfortunately the performance mystery ball I received cost virtually the same to buy in the Bowlersmart shop as what I paid for the performance mystery box. I would have thought the more expensive mystery box I purchased would include a ball worth a fair bit more than what the box is sold for. Yes it's a mystery, but it's not exciting when you realise the ball you were sent costs all but the same price as if I consciously chose it directly in your shop. I really don't feel like I got a good deal and in fact feel the opposite.The mystery apparel box was a bit better, however I got 2 bowling tops and a t-shirt, with one of the bowling tops saying 'I love (heart) Topography'!! Yes it's talking about lane topography, but it's not really a branded bowling top and isn't something I can wear bowling so another complete waste of money.”On a positive they were very responsive and helpful when my parcel appeared to go missing before FedEx found and delivered it.
Dianne
July 1, 2025
Outstanding company to deal with!
Great website for easy selection. Ordering from USA website for delivery to Australia & worried it could all go horribly wrong. Excellent communication & very efficient. The order was processed quickly & it arrived at my home in a total of 4 days. Outstanding customer service & follow up. Would be happy to recommend this company to anyone.
Daniel Baldauf
March 24, 2025
I would just buy from Amazon next time
I would just buy from Amazon next time. I may have saved $10, buy buying with BowlersMart, however, I would have had my ball 5 days earlier if I would have just bought on Amazon.
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