bootbarn.com Reviews
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2.1 / 5
Average user rating
139
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for bootbarn.com.
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bootbarn.com Reviews
Read real experiences from customers of bootbarn.com.
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Floriberto Hernandez
March 25, 2026
I bought the store on Monday and I wore…
I bought the store on Monday and I wore it for one day and it felt really uncomfortable, I went to go exchange it back and they didn’t want to accept it instead they got mad and said “if it didn’t fit you why did you buy it I can’t exchange it anymore”
Ruby Burgess
March 10, 2026
The customer service not good
The customer service not good. I was greeted when walking in but was ignored my entire time in store. With a handful of clothes, I waited for a dressing room until I had to go out of my way to ask for a dressing room when they were just standing at the register talking. When shopping for boots I once again had to go to the register where they were all standing again and ask for assistance. Poor management and the store was a complete mess in sizing and clothes everywhere. The store in Madera has potential for growth if they tried.
JeffCoats
March 9, 2026
Shirts that fit the competitor
The rodeo competition cowboys have on occasion to wear pink shirts to show support for breast cancer awareness. Historically, Boot Barn has never carried pink western shirts until now. I applaud Boot Barn for finally getting with that program. I’m a team roping competitor and I require a shirt that will move with you, launder well and stay tucked in my jeans while I’m riding and roping. I also require a tall shirt in size for instance I need an XLT. It’s a good thing I like George Straight because that’s the only shirt I found in an XLT and that was light weight and easy to move in. However, I only had 5 shirts to choose from. I chose two. Hopes this helps you help those of us who want to visit a brick and mortar store in real time. Otherwise we will use NRSWorld, Cavenders, Rod’s Western or Schaffer. Thanks, JeffCoats
Jamey Huffman
March 4, 2026
Asheville boot barn
Went into the new Asheville store no one around. No one offered any help while shopping asked for the bathroom keys lady looked at them then said “well you gotta have the key” never haven’t offered to unlock them for me. When checking out they just wanted name and email more than anything and bought 257 dollars worth of stuff found out in the way home they had the pair of pants I bought was on sale 2 for the same price online no one thought to mention it…. But they got my email for them advertising. Johnson city store is wayyyyyyy better. Will go there from now on
David Balz
March 3, 2026
Never buy from them
Done business here before but never again. Made a mistake and emailed multiple places within seconds, but they shipped anyway. Now I will return but charged $10. I bought the same product today at Tractor Supply for $10 less......I will never buy from boot barn again. Don't waste your time on a reply...so many better options.
Lujuana Mcknight Hamilton
February 28, 2026
Worse customer servce ever
Worse customer service ever! Couldn't get anyone to help find what I was looking for. Just told us to look. Couldn't get anyone to dressing room, Couldn't get conversation or even a flippin smile. Just felt like they didn't give a crap. Very upset. I know not to go there again. It sucked!! Made us feel we were beneath her. If you don't have the personality to work with the public then move on. As its going to cost boot barn in the long run. Has with me! I'll stop ranting as I'm trying to be nice as possible even though I don't want to be. I don't normally let people ruin my day, but right is right, wrong is wrong! And today was so wrong!! I've spent my last dime in there. I will go else where.
Carto Jones
February 27, 2026
Terrible customer service
1 Star – Unacceptable Customer ServiceI called the Boot Barn in Medford to confirm they had my size and to clarify their exchange policy for unworn boots. I was told they would not exchange them.After verifying on their website that unworn boots can be exchanged, I called back and politely asked for a manager. The employee responded, “Don’t come here and do not call here again.”No attitude on my end — just a simple policy question. Completely unprofessional. I had to contact corporate to get an answer.Hopefully they will send me the larger pair and a return label like they said. If so, ill update my review.
Patricia Fuller
February 16, 2026
Allen Park, MI store.
The Customer Service main department was terribly rude and of no help for an error that occurred for an online purchase, routed to a store 4 hours from me! Thank God for the manager and staff at the Allen Park, MI store. They were so helpful, courteous, and professional in finding a resolution, in which the main customer service representative said there was "nothing we can do". Where there is the will, there is the way. There are may other online stores with the same products, so it would be wise to educate the phone representatives on how to provide customer service like the Allen Park store in Michigan!
Elizabeth Jewell
February 16, 2026
It honestly amazes me that the staff…
It honestly amazes me that the staff here works on commission (or at least earns a percentage of sales) because they certainly do not act like it.I have shopped at this location multiple times and have spent hundreds of dollars in a single visit, thousands over time. Every time I come in, I am polite, patient, and respectful. I smile, say excuse me, and ask for help when needed. Yet on more than one occasion, I’ve been met with rude behavior or attitudes that make me feel like I’m inconveniencing the staff by simply asking a question.Today was the final straw. I forgot that I had a gift card and had already paid cash. The gift card did not cover the full amount, so I politely asked if the sale could be redone so it could be applied. I was told no. There was no effort to help, no solution offered, no customer-service attempt whatsoever. I was met with a dismissive attitude that made the interaction unnecessarily uncomfortable.So tomorrow I will be returning everything and repurchasing using my gift cards, and I will not be stepping back into this store again.The products themselves are great. I genuinely love the clothing and quality. But customer service matters! especially when you work on commission. If you are earning from sales, you should be going above and beyond, not acting bothered by the customers who are funding those commissions.Very disappointing!!
Manuel “mbosterling” Borrego
February 15, 2026
Restrooms
The City of Plano should take action regarding this store because, according to the employees themselves, the restrooms are not properly set up and they are denying customers access to them.
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