booktopia.com.au Reviews
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3.0 / 5
Average user rating
1254
Total reviews
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booktopia.com.au Reviews
Read real experiences from customers of booktopia.com.au.
Brands may not incentivize or pay to hide reviews.
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Devynn
April 9, 2026
NO THANKS
NO. They used to be good back in like 2015. I recently purchased 8 books from them. on the website they had multiple of the same book with different covers. I specifically paid extra for all matching covers from one series. they send the first two books after about 3 weeks...they are the covers i asked for. the next three come a month later...wrong covers. i message them, they say they can only do store credit and not a refund. 2 months later...still waiting on the other book. it took them about 4 months all up to send these books that they claimed to have in stock.
Wilma Cillié
April 9, 2026
The Booktopia experience is 5 star…
The Booktopia website was easy to navigate, affordable and my book arrived promptly and in perfect condition. Communication great too.
KW
April 4, 2026
I ordered a book over a week ago and…
I ordered a book over a week ago and it's still being processed and not even delivered yet
Budi
March 24, 2026
Disappointed Customer
Bought a couple of Mangas, website states delivery in 3-5 business days. It is now almost 10 business days and only after posting a 1 star review, I received a reply.I have updated the rating to reflect the corrective action taken but cannot give more than 3 stars.
Heewan
March 24, 2026
I wish there was an option to give 0…
I wish there was an option to give 0 stars.I placed an order (#31664153) on 28 February and have reached out multiple times via DM with absolutely no response. At this point, I’ve lost count of how many times I’ve tried to get an update.The complete lack of communication is unacceptable. If the item isn’t in stock, just say so and issue a refund instead of ignoring customers.This has been an incredibly frustrating experience and a complete waste of time. I would not recommend this business to anyone.
Michael Scott
March 20, 2026
Service has gone down hill
Since they were bought out they have been terrible. Slow delivery, split orders, they take days to return an email and can't even add a bookmark or two with orders. They used to be amazing.
joshuacam
March 18, 2026
Happy Grandchildren
I used Booktopia for books for my grandchildren. What a variety to choose from!! What great prices !!! No one could be disappointed from their experience. There was great communication, good price, the books were exactly as described and I received the order in a few days. Highly Recommend
KARA
March 17, 2026
Great book
Great book. Fast postage. Thanks!
Brenda
March 3, 2026
Prompt dispatch
Prompt dispatch, easy to order. Will be ordering again for sure.
Tracey
February 25, 2026
I never received my purchase and could…
I never received my purchase and could never communicate with anyone only a chatbot which was not useful in any way.Neither the company delivering the product or the supplier seem prepared to accept any responsibility. I know from the photo the courier sent the parcel was left sticking out of not wholly in my locked letterbox. if it did not fit in the letterbox so it could not be stolen it should not have been left in it, there is a nearby post office it could have been left at for collection. it was not left wholly in a safe place, I never received it so I have lost $100 its an expensive nothingLouise,In response to your request as I can find no other means of reply the order number is 31576323
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