booking.com Reviews
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1.8 / 5
Average user rating
107592
Total reviews
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booking.com Reviews
Read real experiences from customers of booking.com.
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Claire Graham
April 2, 2026
Another disgraceful booking with…
Another disgraceful booking with booking.com. 2022 we booked a villa with you that was ridden with beg bugs! We had to find our own accommodation, and you did not fully refund us. I’ve thought 4 years on I would give you the benefit of the doubt and book you again! We flew to Miami today! Get to our hotel only to be told we have no booking with them, yet you took our money on 16th March for this! Everywhere is booked up due to Easter weekend! I contact you and you reply saying it was an error and please book somewhere else at same price! Only everywhere is booked! I’ve now had to travel 45 mins away to another hotel as that is the only one I could get! I will not let you get away with this this time!
Jeff Donaldson
April 2, 2026
booking.com Scam
We booked accommodation through Booking.com only to find out that it was a fraudulent/scam accommodation. booking.com removed this accommodation from there web platform once they realised it was a scam. They still refuse to refund the booking even though they know its a scam, stating we a still waiting to hear back from scam accommodation to refund my booking! Crazyits been over a month and booking.com don't want to know about it.
Sanchez ak Sultan
April 2, 2026
Filled with criminal and fraudulent…
Filled with criminal and fraudulent properties..Do not use.. 8 out of 10 properties currently not actual properties .. plagued with fraudulent fake ads. Don't use money before you arrive .. do not pay in advance.
Prachi Bhagora
April 2, 2026
Extremely disappointed with my…
Extremely disappointed with my experience with Booking.com / Gotogate.My flight from Abu Dhabi to London on 1st March (2:30 AM) was cancelled, and it has now been over a month with no refund, no resolution, and no proper communication.Customer service:- Gave misleading information - Refused proper rebooking - Claimed no seats available until 9th March (which makes no sense as I had a confirmed seat and boarding pass) - Spoke rudely and dismissively I was even told to find alternative flights myself, with no guarantee of refund if things went wrong again.Because of this, I had to pay for extra hotel stays out of my own pocket.After multiple follow-ups, emails, and chats, I am still waiting. No accountability, no updates.This is not what you expect from a company like Booking.com that claims to value its customers.If this is not resolved immediately, I will escalate legally and continue sharing my experience with full proof across platforms.Avoid if you expect reliability and support.
Mike Joseph
April 1, 2026
I used Booking.com for a 3 night stay…
I used Booking.com for a 3 night stay at a property in Maryland. The memorial service was canceled due to a snow blizzard. Four days in advance. Booking.com would not allow me to cancel and receive a refund, due to fine print and because I didn’t buy insurance. What a complete joke and con game. I will never use a 3rd party booking site for any traveling purposes ever again. Please STAY away from these sites. BOYCOTT them!
Renee Pennell
April 1, 2026
I have been waiting for a refund of…
I have been waiting for a refund of $194.00 since January 5, 2026. Every time I call I’m told it will be 5-10 days and I’ll receive it. Still waiting! Almost 3 months of waiting. I will never book with booking.com again.
Andre Marques
April 1, 2026
Very difficult to get support from…
Very difficult to get support from their customer services. Several messages and no response on a car rental refund 778997520The booking process is GOOD, both for flights and car rental! But things go wrong be prepared for long waiting and complaint messages that never gets resolved in a reasonable time.
Jerome Koch
April 1, 2026
They changed my flight
They changed my flight, which was unacceptable to me and trying to get them to find a better flight for me is next to impossible. Your expected to wait for hours with no hope of anyone helping you. Terrible!Will be using other booking sites in the future.
Nol
April 1, 2026
Scam
Scam, all well when everything’s ok. Once you need any assistance or refund processing they will take the money
Clare
April 1, 2026
I have been a loyal Booking.com…Double Charged, No Refund, Poor Customer Service & Misleading Hotel Information
I have been a loyal Booking.com customer for many years and have reached Genius Level 2. Unfortunately, my recent experience has been so poor that I will not be using Booking.com again.I recently booked a hotel through the Booking.com app using Apple Pay. The first transaction did not appear to go through—there was no green tick, no confirmation, and nothing to indicate success. Assuming it had failed, I tried again. Only later did I discover that the booking had gone through twice.I immediately cancelled one of the bookings, however as it was not within the “7‑day cancellation” window the payment was still taken. After contacting customer services multiple times, each agent told me I should speak to the hotel directly and ask them to waive the late cancellation fee. This makes no sense—the hotel did nothing wrong, and neither did I. The error occurred within the Booking.com platform, yet I have been left paying double for a one‑night stay.To make matters worse, the actual hotel stay was also unsatisfactory. The hotel advertised electric vehicle charging, which was the main reason I chose it. However, the charging bays were blocked by non‑electric cars and the staff member I spoke to was rude and unhelpful. As a result, we had to charge elsewhere the next day, costing extra time and money. I reported this to Booking.com, but received no response whatsoever.The customer service experience has been appalling. It took me over an hour just to reach an actual person because you have to go through the AI chatbot first. I was then cut off three times while talking to representatives. Each time, I had to start again from scratch. None of the agents seemed to listen to my explanation, nor did anyone take responsibility or offer a solution.Booking.com has failed to:-acknowledge the platform error that caused the double booking-refund the duplicate charge-address my complaint about the misleading hotel listing-provide even basic customer serviceAfter years of loyalty, this has completely destroyed my trust in the platform. I will not be booking through Booking.com again. I will also be logging this as a fraudulent transaction with my credit card company.
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