bonanza.com Reviews
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1.4 / 5
Average user rating
1818
Total reviews
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bonanza.com Reviews
Read real experiences from customers of bonanza.com.
Brands may not incentivize or pay to hide reviews.
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Jacob Perez
March 26, 2026
Their customer service is terrible
Their customer service is terrible. Reached out to the seller on their website that they sent me a damaged product and over 3 weeks later no response. The customer service was no help. Kept sending me the same copy and paste email and not reading my responses at all. All for a $10 item.
Rahman Muwwakkil
February 10, 2026
Expound.
Purchased an item on the third of December 2025 for $19.99, USPS Ground Advantage $7.80, plus Tax $1.49. Total $29.28. I did NOT receive any word of confirmation/shipping from Bonanza for seven days. USPS delivered it twelve days after the initial date. It is a knockoff.
Saad Bahi
February 9, 2026
Deceptive Business Practices & Fraudulent Onboarding
Bonanza.com is misleading international sellers. They allowed me to pay a $14.99 activation fee from Pakistan, let me spend days setting up my store, and then abruptly closed it citing 'region restrictions'. This information should have been blocked at the payment gateway level. Their support (Keith) ignores the loss of business hours and mental agony, sending automated templates about 'growth'. I have officially reported them to the US Federal Trade Commission (FTC Report #197521281). Stay away if you value your time and money!
Nuwan Lal
January 28, 2026
You didn't give me a chance to pay my…
You didn't give me a chance to pay my monthly bill, so you suspended my account for the 3rd time, and each time you asked me to enter my card details. I did it successfully, now you have closed my account. They said that they were unable to activate my account even after using your customer service. So I have to say that my account was closed through your fault, I am not happy with the service you provide to your sellers.
Dale
January 8, 2026
Seller experience with data corruption and ongoing billing issues
I had a deeply frustrating experience using Bonanza as a seller due to serious technical and support failures.After importing my listings, my booth experienced data corruption, including missing images, incorrect photo assignments, and listings displaying images that belonged to other sellers. These problems made my listings unreliable and, in some cases, unusable.Although Bonanza acknowledged technical issues on their end, the problems were not resolved in a timely manner, and no clear timeline or accountability was provided. During this period, I continued to be charged listing fees, including charges based on an incorrect number of active listings. Requests to pause or adjust billing while the booth was malfunctioning were denied.Support responses were largely generic and repetitive, with tickets being closed before the issues were fully addressed. Ultimately, I had to dispute charges through my bank to recover fees that were billed while my booth was not functioning correctly.Based on this experience, I have serious concerns about Bonanza’s platform stability, data handling, and seller support. I would caution other sellers who depend on accurate listings and reliable infrastructure to consider these risks carefully before using this marketplace.
mohamed El Idrissi
January 6, 2026
This was the worst experience I have…
This was the worst experience I have ever had on any platform.After spending many hours setting up my first store ever, creating and importing many listings from my Etsy shop, my account and store were suddenly closed without any explanation or prior notice.It was a real shock. I carefully read and followed all their policies, and I am 100% sure this is not a policy violation issue.Because of this, I do not recommend anyone to spend even one minute on this platform. It is a complete waste of time and energy.
Jovana G.
December 26, 2025
Underappreciated ebay competitor
Underappreciated ebay competitor. I am yet to use my account but I think it has potential to rival the tech giant. Let's see what's in it after the holiday crraze settles.
Carri Greer
December 5, 2025
Watch out for Hidden fees & no support help
I used to sell on this platform even didn't sell much, the fees were cheap. I recently started back up with them and was only aware of the $15 starting fee and the fees for when you sell an item. They now sneak in multiple fees for listing items, I was totally unaware until I got another charged $20 in listing fees. I can't close my account because of the fees and nobody answers the customer support inquiries. They are more expensive than eBay now & eBay has much more to offer.
Josh
November 8, 2025
Skeleton Company With Bots
They strongly come off as a skeleton crew company with email bots (and there's no phone support of course) pretending to be people for customer support. There's no transparency when you ask certain questions. They either say they don't have to disclose that one point or simply ignore the questions they don't want to answer. They are not community-oriented in the slightest bit, probably neither for sellers or buyers alike. I would steer clear or tread very carefully. If you use them at all as a seller read everything very carefully before you go signing up and giving them their fees. And the $15 store set up fee is charity you give them because they simply do not have wide exposure and most people don't even know they exist. That's something I would expect to pay eBay for some temporary wider exposure than normal.
Darla Shields
October 29, 2025
You might get a sale every 3 months and…
You might get a sale every 3 months and with over 2500 items listed the fees are very high to have that many items listed. You can not get a hold of anyone if you have a question or concern and no one ever gets back to you. I would skip this site. Big waste of time!
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