bollandbranch.com Reviews
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4.6 / 5
Average user rating
423
Total reviews
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bollandbranch.com Reviews
Read real experiences from customers of bollandbranch.com.
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Michelle Benerakis
April 9, 2026
Exceptional customer service, went beyond expectations
I contacted Boll and Branch because I was looking for split California king sheets. Hard to find. To my surprise, Sherri contacted me and told me that they did not have these at this time, butmany of their customers found that the twin XL bottom sheets fit well for them, and then she offered to send me two at no cost to try out. Who does that, nobody right?! Well, I love the sheets and they did (surprisingly) work for me. They were very soft and I slept the first night for eight hours very unusual for me. I bought a duvet insert, beautifully constructed multiple baffle boxes even heat throughout entire insert no cold toes. Filled out the duvet cover. I have also ordered a bed blanket and some pillowcases to go with my sheets. They allow you to try everything out and return within 30 days even if they are used and washed. How’s that for service! I think unmatched!
Karen Wood Parinello
April 8, 2026
So love our sheets and blankets
So love our sheets and blankets. And they were very helpful with suggesting colors and a return I had. Only returned it for another color. Awesome products and staff
Eileen R
April 2, 2026
Kelly is the greatest
Not only did Kelly answer me quickly, but, gave me a free throw even when I did not quite meet the amount. The sheets are soooo soft and comfy to sleep in. I never had this quality before, as well as the blankets and pillows. Everything I ordered from B&B is absolutely awesome, will never shop anywhere else.
Catherine
April 1, 2026
Fitted sheet pocket tear
I contacted boll & branch regarding a fitted sheet that I noticed had a tear in on pocket and so I wanted to know if the sheet could be replaced….. after sending a pic of it… Katie was in touch and said they would replace the entire set…I was very happy as I think their sheets are great to sleep on and best of all they fully covered my mattress! Highly recommend their products. 🤗
Christine H.
March 26, 2026
Wonderful customer service!!
Wonderful customer service!!! This company goes above and beyond to help correct issues even after years of use. Knowing how great they are at correcting issues, we will keep buying their sheets. Oh and the sheets are the softest sheets and get better with washing! We can’t wait to get our new set on our bed! TY!
Dawn S
March 20, 2026
Excellent customer service!
Excellent customer service! First time B&B customer and I love my new pillows! Extraordinary quality and comfort. I'll be back for more!
Nancy Bell-Clark
March 20, 2026
Katie needs a huge raise
Katie needs a huge raise. I started to say promotion but then she might not be in customer service anymore. When a Company has great people working for them then they become the best in the business. She found me some pillowcases that were not available in a set.
SJ PLYMI
March 20, 2026
Only Boll and Branch…!
I got my first set of Boll and Branch sheets 4-5 years ago as a Christmas gift. I could never find sheets that weren't a bit scratchy until I got these. Soft, cool, snuggly and comfortable right out of the gate. There're simply the best!I even got Dad a set...pure white California King!I happened to make a comment on social media about how my fitted sheet ripped recently. Not only did B&B customer service reach out to me about how they could help make it right, but then they offered to replace the sheet...even though I had already ordered a new sheet set!Imagine...customer service that comes TO YOU asking how they can help...and then offering and making a terrific solution?!Terrific sheets! Terrific customer service!
Michael Coyne
March 19, 2026
Boll & Branch has absolutely the best…
Boll & Branch has absolutely the best customer service in any industry. They were able to solve my issue in a very quick fashion. Shout out to Katie!! I will continue to them to purchase sheets and towels. Absolutely the best!!!Michael C
Tricia Velure
March 16, 2026
Misfit sheets that I otherwise love
I've owned my split-king B&B sheets for about 1.5 years. I'm leaving a review now because I need to buy a spare set for us and another set for our queen guest bed, and I'm hesitating to buy B&B again despite the fact that their feel and quality are 11/10. Why? The sheets are significantly too big. I've put up with it and tucked, retucked, and retucked them again all this time (every day) for that reason. At the ouset, the package description alluded to them fitting better after they were washed. So rather than return them or enquire, I decided to give them a chance. Then, after washing and trying to shrink them, I essentially thought they could no longer be returned, and I was stuck. Our mattresses are heavenly, manufactured by Amerisleep, and so I just want a great-fitting set of sheets that are as comfy as B&B. Help?
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