blackriflecoffee.com Reviews
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1.5 / 5
Average user rating
1841
Total reviews
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blackriflecoffee.com Reviews
Read real experiences from customers of blackriflecoffee.com.
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Eric C
April 2, 2026
do NOT order online
when you order online, they do not state that 1: theyll be using DHL to deliver COFFEE... and to top it all off, DHL will drop it off at USPS and state your delivery has been " delivered" so i contact USPS, and they also state my Coffee has been delivered.. so i contact Customer Service at BR, and they say to give it 2-4 days more .. seriously??? NEVER AGAIN!! get your sh*t straight and use FED EX / UPS / USPS like normal people...
Betty Raines
March 30, 2026
HORRIBLE CUSTOMER SERVICE
I have been a subscriber for 5 years and I love their coffee. However, their customer service is HORRIBLE!!! You can NEVER reach someone on the phone. Their CHAT option is not available in their mobile app. The email link for customer service no longer works. When you do email, another autobot responds without "reading" your email. They charged my card for my full order over a week ago and only shipped 1 small package out of 8. Their system will not even show the rest of my order or items.
JOHN Wakelin Jr
March 25, 2026
I made my first order in February 2026…
I made my first order in February 2026 as a new coffee club member and received the discount & the coffee. Very happy then. But my March order got delivered still as a club member but only received 20% off instead of 40% off. Can never talk to anyone, only to their F--ing Ai which is useless. I did get a reply stating that I ordered using a 20% off code plus $2 off for points, which I did not. The 2nd order was automatically done as a coffee club member and that is proven my looking into my App showing I am a coffee club member. Not sure if this is going to get corrected. Meanwhile I will look for another brand that has an extra dark coffee as good as this one. Love the coffee but Hate the poor service!! Using Ai to handle customer service complaints is NOT working. Very poor business people running the company. It will never survive their tarnished reputation and their continued screw ups. So Sad!! I am a US Veteran and tried the coffee to support fellow Veterans. Big mistake on my part!!!!
Kelly Hughes
March 20, 2026
felling ripped off…
love the coffee but just canceled my subscription due to them Shipping through Amazon instead of the fresh ground small batch shipments they used to brag about. I can buy it through Amazon myself CHEAPER then what I'm being billed for. $26.00 compared to the $36.00 they charge.
Erin Dove
March 20, 2026
I just tasted it for the first time…
I just tasted it for the first time that is definitely some of the best coffee I've ever tasted just wanted y'all to know that I will be buying it I signed up I love your coffee
J M
March 18, 2026
The coffee that I had bought from BRC…Tasted gross.
The coffee that I had bought from BRC was terrible. I do not know if the person knows how to make espresso at all. Way too much cream. Throw it in the trash.
T.S.
March 11, 2026
The Black Rifle Coffee website spoofed
The Black Rifle Coffee website was spoofed by scammers. Google is redirecting searches to the spoofed website and of course their phone system is down.The chat personel said they would take note, but offered no solutions after complaining that my credit card credentials were comprised.
taestudillo
March 9, 2026
As a company who odered from Black…
As a company that has been ordering from Black Rifle Coffee Company for the past couple of years, our recent experiences have been extremely disappointing. We’ve now had two back-to-back shipments (almost $400 worth) where the order we received was not what we ordered.Trying to resolve the issue has been just as frustrating. When you call their customer service line, the automated message simply says they are busy fulfilling orders and then disconnects the call. There is no option to wait or speak with a representative.We have emailed their customer service multiple times over the past two weeks. The only response we receive is an automated message saying someone will get back to us, but no one ever actually follows up. Attempting to use the online chat is no better—you can’t get through there either.After dealing with repeated order mistakes and the inability to reach customer service, it’s not surprising to see how many complaints about Black Rifle Coffee Company are being reported online. When customers can’t get help resolving problems, it reflects very poorly on the company.We have supported this company for years, but if these issues continue and there is no accountability or response from customer service, we will be forced to reconsider doing business with them.03.31.2026 - After 13 emails going back and forth to only to receive additional automatic emails stating "We have not heard back from you, " only confirms your lack of customer service and a flawed system. I am done.
Customer
March 7, 2026
First visit and I’m hooked
First visit and I’m hooked! Tried the Liberty Bell it woke me up good and strong. This is real coffee, exactly what Starbucks used to be before all the crazy inflation
Janet Stone-Eng
March 5, 2026
Bio engineered no thank you
Use to be a big supporter now I will not be. From buying the coffee grounds to the pre-made drinks im done. They added bio engineered products. That's a huge no thank you from me... to bad
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