birkenstock.com Reviews
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1.8 / 5
Average user rating
2359
Total reviews
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birkenstock.com Reviews
Read real experiences from customers of birkenstock.com.
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Ross Britain
March 24, 2026
Peeling soles; poor customer service.
I ordered the black leather Utti shoes and really like them: they are comfortable and look good. However, after less than a week of wear the sole started peeling off. I reported this to Birkenstock and they said I would have to return them and wait while they were examined before receiving a refund. This was frustrating: returning the shoes was obviously an inconvenience, and I was left without work shoes in the meantime. Birkenstock offered me quite a paltry £5 voucher as an apology. Not very comforting. Nice shoes though.
Margaret Toscano
March 23, 2026
Do not trust Birkenstock to stand by…
Do not trust Birkenstock to stand by their products. They sent me broken sandal and refuse to send me new ones that are actually usable ❌❌❌❌ hugely disappointed at the lack of quality but also the absolute unwillingness of Birkenstock to rectify the situation and send me useable sandals that I paid for.
Roger
March 23, 2026
A seamless retail experience
A seamless retail experience. Fast dispatch and arrival. Everyone already knows about the quality.
Chris Back
March 23, 2026
Oliver Reichart CEO , shameful leadership
I continue to be sent around in circles from Birkenstock’s “lack of customer services department “ and every time I receive a reply . It inevitably states, that it’s, not handles by that particular department. I need to take them back to the store in South Africa, where I purchased them from , although one response said that Birkenstock do not supply South Africa … Google that you idiots! But in any case , regardless of all of the above , and get this. The fact that the due has run from my shoes and as such the colour is now washed out, is evidence and testament to the high quality of natural products that Birkenstock use in their products, and as such this does not constitute a fault or claim. Totally nuts ! Mr Oliver Reichart the CEO, should be ashamed at how this company operates its customer services department and policies.
Wendi Dolbeer
March 20, 2026
I would give their customer service a ZERO
I would give their customer service a ZERO rating if I could. I purchased a pair of sandals that lasted 3 months with minimal wear. The strap ripped. When I contacted customer service- I was given the phone numbers for out of state cobblers to get them repaired. I submitted pictures of the rip, the footbeds, and the soles. I received the same canned response as other reviewers on this site. Basically the run around and avoidance of taking responsibility for faulty manufacturing. After paying $150 for a pair of sandals, I will throw them in the trash before I spend a cent to get them repaired. This is ridiculous from a company of this size that prides itself on long lasting, long quality footwear.
Rob Becker
March 20, 2026
Zero Care about quality of product
First time Birkenstock buyer here. LOVED my shoes. After 9 months...only 9 months, the sole/footbed cracked. When I followed up with Birkenstock.com, I was told "... our Product and Management Team has reviewed your photos, and based on the time frame you have had these and the overall condition of the footwear, this does not appear to be a manufacturing defect."Does this seem normal? The shoes were $155 and after 9 months, the sole cracked.I would steer clear. I plan on trying an alternative, of which there are now many.
Pippa
March 17, 2026
great customer service
great customer service, made my return process very easy
Jason Bird
March 15, 2026
Deceptive shopping policy
Deceptive shopping policy. Order early on a Friday with a shipping policy of 1-2 days for metro areas other than peak periods. The checkout process didn’t indicate it was a peak period but the email confirmation states it is a peak season, on a normal week. No way to contact the organisation and the new expected delivery date is a week after the policy and after I leave the country. Won’t be buying again
Freddy Kruger
March 12, 2026
Slow shipping and poor customer service
Have over the years probably bought around 10 pairs of Birkenstocks, mostly Arizona and Boston and been happy in the past. Although poor / slow deluvery was already an issue last year. This year, I wanted to stock up on new summer sandals (Arizona), but am still waiting for their arrival. I - stupidly- chose to to pay the extra £9.95 delivery fee for parcelforce, as thought more reliable than evri, however what's not reliable seems to be Birkenstock themselves. All I got, and that was not even promptly, but even a few days after ordering ordering, was an email saying the shoes had shipped and a tracking number. The tracking never got updated and the shoes didn't arrive. I phoned customer services 2 days later who advised that because they had used parcelforce 24, the parcel should be with me that same day and to keep an eye on my tracking. There was nothing they could do from their side. Tracking still hasn't moved and parcelforce haven't even received the parcel yet. Unbelievable in this day and age, they charge premium prices, but then don't stick to their timelines.Update: emailed customer service who confirmed shoes haven't even left their warehouse yet. That is 7 days after the order date. I requested, that should the shoes ever arrive, at least a refund of the expensive postage, but have got no reply to that yet.
Christoph
March 12, 2026
Wonderful customer service
The best: a human being answered who understood my "problem". I've got immediately an appropriate answer which helps!
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