bigotires.com Reviews
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2.6 / 5
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171
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bigotires.com Reviews
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Richard M
March 24, 2026
How to lose a customer
I’ve been a customer at Big O Tires (on Menaul, Albuquerque) for years. With few exceptions, it has been my go-to for tires and oil changes; I’ve spent over $3,000 in recent years.Last time I bought tires there (last August), I was owed a warranty credit for pro-rated mileage. The employee forgot to apply it, then told me he would issue a credit for $200 for future service. I thought the $200 was low, but fair enough—or so it seemed.The next time I went in for an oil change (December), I was charged the usual price ($88; consistent for a couple of years), which included a $20 discount (also consistent),and it was absorbed by the credit. My receipt showed $111.98 credit remaining. So far so good.I went in for an oil change today, asked for the discount, and was told the $20 discount was available and was quoted the price of about $97, which was $9 more than the past couple of years, as recent as last December, but prices go up, right? It’s not the best deal for full-synthetic, but I thought it was worth it for reliable service. I mentioned the credit at check-in, and was told it would be taken care of at check-out.At check-out time, I was told it would be about $107, and I mentioned the credit again; it was apparently noted in the computer program. After a phone call for ‘authorization,’ I was told that the credit would be applied, but that the $111.98 would be zeroed out, and no discount was possible. In discussion—with the person who had approved the usual discount at check-in—I was told there could be no discount with a credit.This made no sense to me, as I had been owed the credit for several months; basically, Big O had my money, paid in advance, and was now denying me the usual discount—because the company had made a mistake on a purchase months ago?The representative wouldn’t budge, but said he would ‘see if I could get a $20 credit added.’So, in summary, the price of an oil change went from $88 to $112 in three months—a $24 increase—because Big O made a mistake and owed me money. And I learned that a verbal discount promised at check-in wasn’t worth the paper it wasn’t printed on.That’s how to lose a long-time customer.Constructive criticism: keep your word. It's that simple.
D
March 20, 2026
My Vehicle: 2013 Ford Escape Titanium, FWD 66k mi.
My Vehicle: 2013 Ford Escape Titanium, FWD 66k mi. I can't say enough good things about the Big O Tire Store located on Pecos ave. in Henderson Nevada. Since moving 3 yrs ago to the area I have had Big O replace tires, all power drivetrain fluids and it now handles and drives again like new. Their kind recommendations have been spot on and welcomed as I am a retired machine builder and mechanic of 40 years but no longer setup to wrench much to maintain it by myself but only to recognize the importance of maintaining. Their efforts here during these Nevada summers have kept my vehicle safe, reliable, and fun to own and operate. Also thanks to Big O my MPG is again back to MFG's specs using premium gas and full synthetic oil changes every 5000 miles.I salute these Humble Hard Chargers at Big O, Pecos et al! Highly recommend Dc.
Victor sarmento
March 6, 2026
Make appointment week before and get there and the guy at the desk tells me that they are packed so he couldn't tell me how long before they can do my oil change. What's the purpose of scheduling .
Scheduled an appointment for an oil change a week prior but when I got there the day of schedule the guy at the desk tells me they were packed and didn't know when they would get to me.they over schedule or take everyone coming in.Greedy business/ wont go back there for their business
Danielle Turner
February 12, 2026
Rob at Big O in Sonora, Ca is a rare breed…
I had called another auto service and got ripped off of every dollar in my pocket. I called Big O and filled them in on what I needed ( find what is causing the rattle under my truck and fix it). They replaced the bearings and all 24 lug nuts (causing the holes to bore out) because they were the wrong lugs. But when the rattle was still there, Rob went through everything with a fine tooth comb and found that the mount bushings were either separated from the frame or gone completely. I told him I couldn't afford anything else until I take the other shop to court. He told me that he would pay for everything and to rest easy. What a nice guy and what a relief. Ill go there for all of my auto needs from now on.
Christian Gazaway
February 8, 2026
A $12 inspection turned into over $1500…
A $12 inspection turned into over $1500 in damages. I went in for a basic inspection so I could update my tags. They told me about the couple things that needed fixed like my wipers so it would pass inspection. I went ahead and had them fix the issues. In the process, I was told it would be about 10 more minutes. Almost an hour later my car was backed in and was the only car backed in the parking lot. The poor girl behind the counter couldn’t find my keys and I finally told them I was going out to my car one way or another. It turns out they backed in my car to hide the damage they did from backing it into another vehicle. The manager was very unprofessional with how he dealt with us by letting me sit in the lobby for as long as he did not letting me know about any damages until he was ready to shuffle me out the door. I got the three quotes required and spent almost 3 days of my time trying to fix what they did. After I turned in the quotes, I told them I would prefer to be cut a check instead of using one of the places that quoted me the price (my choice). The manager told me that if he has to pay for my bumper, he will be sending it to a shop. I informed him I brought in a whole car for a $12 inspection and he has no grounds to stand when he not only wrecked my car, but tried to hide the fact that he did it. We ended up getting the regional manager involved, who is very professional however his communication skills in setting deadlines are definitely not his strongest skills. We had to move the deadline on my check three times(3 weeks) and I was told it would be overnighted to me. It was sent priority and it wasn’t sent until I told him I had not received it yet. It seems like lying and dishonesty are also really Big character traits to be in management at Big O. I will not be using this shop or company again and I really do hope the city of Branson does take some action so our citizens don’t have to keep going through this. By the way, when I went to cash the check at the bank the teller informed me this was either the seventh or eighth check from damages that this location has done THIS YEAR. Good job for being the worst part of the best city in Missouri.
cheryl allan
February 5, 2026
I would like to give a shout out to Big…
I would like to give a shout out to Big o Tires located on 900 east and 4546 south for the team Tyler Kyle, Brad and to all the mechanics. I brought my car in to have it looked at for my engine light. they was so patient with me and took the time to listen to me and made me feel very comfortable to bring my vehicle to them. they took care of me helped me out with a ride home and picked me up. Thank you Cheryl Allan
Bowei
January 23, 2026
DO NOT GET THERE
I am filing a complaint regarding repeated negative experiences at a Big O Tires location in College Station, TX. Over multiple visits, I experienced unprofessional behavior from front desk staff, poor communication, and the need to call repeatedly just to request basic service or follow up. Staff attitude was dismissive and at times confrontational. I was also repeatedly pressured to approve additional repairs and replacements that I did not request, and the pricing was inconsistent with previous quotes, which caused confusion and frustration. More concerning, during a prior oil change service, my vehicle was returned with an oil leak, raising serious concerns about technical competence and attention to detail. Due to the combination of aggressive upselling, inconsistent pricing, unprofessional conduct, and poor workmanship, I no longer trust this location and believe these practices are unacceptable for a professional automotive service provider.
LaRonda P.
January 21, 2026
Do Not Go There
The low tire pressure light came on and I drove 3 blocks to inflate, and the light went off. I then drove 7.2 miles to Big O Tire, located at 7622 Wornell Rd., Kansas City, MO 64114, the light was still off and tire inflated. Upon arrival, I was told 1-person was ahead of me and would take less than 1-hour. After 2.5 hours I approached the counter and told the mechanic failed to bring the ticket to the counter and how the tire could not be fixed, because the sidewall had been damaged because I drove it flat. They wanted to sell me a tire for $124.99, installation package-$25.00, tire disposal-$4.50, tire tax-$0.50 and tire protection plan-$20.00 for a total of $174.99. When I left, the tire was still inflated, and the low tire pressure light was on. I then went to another tire shop, and they found a nail in the tire and fixed it for $20.00. Several days later the low-pressure light has not returned and the tire was fixed. I had to return because they had given me someone else’s invoice. Prior to this time, I was there to have my rear brakes checked and was told I needed pads, rotors and other parts. Took it elsewhere and was told I only needed pads. The cost of their pads was double the cost and the labor they wanted to charge was $50.00 more than what I paid. As for the tune up quoted, they listed 3 things that I needed, fuel injection kit-$119.00, plugs-$159.96, ignition coil-$999.96, for a total of parts to cost $1,453.91, and the fuel service labor-$80.00, and tune electronic labor-$195.00, for $275.00 for a total of $1728.91 is ridiculous, as I was told from 2-other shops that I just need the plugs and maybe the coils. The price of their parts are double the amount if purchased elsewhere. I hate that I did not read their bad reviews before I went, and I will not return nor recommend them.
Neil Vasant
January 19, 2026
Not trustworthy
Horrible attitude at store, did not disclose $35 ordering fee for a $260 tire which was readily and locally available ( they had the tire in store very quickly) and hid the charge under ‘State Waste Disposal Fee’ which is $5 in Colorado. Only fessed up on the $35 charge when I found and pointed out that they had charged a $40.50 Waste Disposal fee
Mike
January 15, 2026
I bought four new tires a few weeks…
I bought four new tires a few weeks later I noticed that one wheel had a stud missing went back had to argue for them to fix it dont believe that they would let that go like that very dangerous. I now have about seven thousand miles brought it back to rotate and check balance they come back tell me that I have two stripped studs so day acoused me of stripping them made me pay for it . It proves to me that they cannot be trusted Tire shop In foothills Yuma Arizona very disappointing. Beware
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