bigbustours.com Reviews
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Join 11,156+ users reviewing Big Bus Tours London. Read verified ratings and real customer experiences on bigbustours.com before you order.
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2.2 / 5
Average user rating
11156
Total reviews
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bigbustours.com Reviews
Read real experiences from customers of bigbustours.com.
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Jim Creasey
April 8, 2026
Not helpful
Not helpful . Frustrating. Waste of money
Tommy
April 4, 2026
Scam
Scam! Bought tickets from one of the big bus operators and convinced me that he was cheaper than online - then came up with things like my kids were too old (9, 12 and 14). Ended up paying £154 instead of £126 online. The fact that we realised we were scammed made the trip worse.
Mr MC TE
April 3, 2026
Dossers!…
I've raised a complaint with Bug Bus Tours over a month ago, with still no resolution.I bought my ticket from their office on Gloucester Road in London and then one of their reps spent 10 minutes moaning at me at the bus stop because I didn't buy the ticket from her and she missed out on her commission. I will never travel with them again. A bunch of dossers!
David
March 28, 2026
Lack of actual buses in service
I spent more time waiting for buses than actually riding them. Other bus companies had 2 -3 buses pass for every Big bus that might arrive. Commentary was childish. Top floor was cold if it was windy.
Avi
March 22, 2026
Really rude driver
Really rude driver. Started berating me for allowing my aged parents to board first instead of showing my London pass. His words, verbatim- “don’t act like you’re turning your phone to show me your pass when you don’t want to”. Really odd behaviour and Big Bus should do better with their training. This was on the Blue Route stop no.15 around 12.30pm 21 March. The attendant was quite nice though.
customer
March 9, 2026
Paul S and Carlos were fantastic.
Paul S and Carlos were fantastic.Paul was very kind and helpful and ensured i had a superb tour.Thank youAJMayor of B&H
Cristopher Dahlström
January 23, 2026
Bus stopped for 60 min, then aborted the tour
We planned the trip quite well; we had about 4 hours which should be ample of time for the blue route (should take 3h35m). It was raining a bit, making it close to impossible to see out (a bit of AC might have solved it). We relocated to the top floor. The information and the sights were great for about 30 minutes. Then the bus stopped. It didn't move at all for about an hour. Several times the bus driver said we would start again in 10-15 minutes. When the bus was finally ready to go we were told the bus wouldn't take the full tour, and that we had to change to a different bus to continue. We therefore got off at the designated spot and waited. We had been told the next bus would come in a couple of minutes; but after waiting for 30 min in the rain we gave up.The communication skills of the bus driver were sub-par and it simply felt like we've been scammed by Big Bus. (It probably wasn't a scam, and I've had good experiences of them in the past; but partaking in this tour was the biggest regret during the entire trip).
hammershud
January 16, 2026
Shocking driver decided to overtake…
Shocking driver decided to overtake another vehicle on wrong side of road through a set of traffic lights almost having a head on crash. Terrible response from customer service who just sent a generic ‘we’ll look into it, safety is our priority, we value blah blah blah’ and closed the case!
Corky
December 31, 2025
Miserable experience
Miserable experience, started at Victoria, took 45 mins to do 5 stops, each requiring extended wait for passengers. Slow, uninteresting, with the commentary absolute drivel. Decided much better value to get a taxi to do a personalised mini-tour for half the price!
Musharraf Ayyoor
December 5, 2025
Fuad was really helpful and the tour…
Fuad was really helpful and the tour was really smooth
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