bestbuy.ca Reviews
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1.5 / 5
Average user rating
1697
Total reviews
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bestbuy.ca Reviews
Read real experiences from customers of bestbuy.ca.
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Tasha Zima
April 9, 2026
Worst Retail Experience Online/Offline of all time
I bought a laptop from a marketplace seller on March 5th. It arrived damaged and it took me a couple of days to get a hold of them to arrange for a return. I really just wanted a replacement, but they couldn't guarantee anything before looking at the laptop. It was received back on March 18 and they asked for 10 business days to examine it. I asked about a replacement again, no real answer and no apology for sending a damaged laptop. After 7 business days, I asked again and they said they could do a refund. So I asked for a refund. Escalated to Best Buy customer service after no answer. Back and forth about how long it takes to process a refund and finally they said they processed the refund on March 29th and it would take 3-5 business days. 5 business days later, contacted Best Buy again to check whether it was processed. Oh yes, it was. Give us another 2 days. So I did. Got a message saying there was an error and it has now been processed as of April 8th. It will take another 3-5 business days. So I reached out to Best Buy to see whether I could lodge a complaint. No - nowhere to complain to. Just the seller. I posted 3 reviews - none of them showed up. I asked customer service escalation to reach out 4 times, nothing. Never again Best Buy. I have spent so much money there over the years. Their loss. Don't do it people. Terrible.
Heather Heasman
April 9, 2026
Dropped fridge in driveway and still…
Dropped fridge in driveway and still waiting replacement a month later
Mike
April 8, 2026
* Buyer Beware *
* Buyer Beware *Best Buy does not accept Marketplace seller return items, even if the hardware is defective. They will offer 0 support or assistance whatsoever in returning these items. Read the fine print, and honestly if you can... Just skip the middleman buy your hardware direct from the manufacturer, at least they will stand behind their products with minimum warranty's. Save your time, frustration and money.
Kate Stone
April 7, 2026
Buyer Beware!!!
On Easter Friday I was excited to see that the Apple Watch I wanted was on sale for $475. It was Apple Watch series 11 42 mm jet black ( gps) s/m. I purchased it and was waiting for the long weekend to end so I could finally have it. Easter Monday I get a cal from some third party company that sells through Best Buy’s company. Had no idea it was a third party purchase until after I paid. The lady on the phone said the watch I purchased was cancelled by accident and I needed to rebuy it. Also said I would get it for the same price. When I got off the phone I checked my credit card online and it didn’t show it was cancelled. So I jumped on Best Buy and looked in my account. At first it didn’t show cancelled. So I contacted the chat bot and asked to speak to a person. Ronald came on and I explained the situation to him and he said he would for sure make things right. That he did not! Asked me to hold on while he looked into it. He comes back saying it was out of stock, I told him the lady said to go back on Best Buy and rebuy it. I explained that when I click the link to the watch in my order that the price went up to $599! He then said when I bought the watch the price was posted in error. I said the lady said I would still get it for $475 so he said rebuy the watch then contact the third part company to get them to change the price to $475 after I put it on my card. Absolutely ridiculous! I bought the watch from Best Buy now I gotta track down their sketchy ppl they let sell under their name. Also would have over $1000 on my credit card for an Apple Watch. He did say it would take 5-10 business days to see the refund for the watch that was cancelled but the whole experience has so many red flags I’m not so sure I’ll even get the refund for the watch. I’ve bought so many large ticket items from Best Buy and that is the absolute last. I will make sure it gets refunded but what a joke bet buy has become.
Eric
April 7, 2026
I did not receive the Steam Deck that I Ordered
I did not receive the Steam Deck that I ordered. Instead, a third‑party seller sent an entirely different item and then attempted to blame me for their mistake.I provided Best Buy support with extensive proof, including:Clear photos of the item I actually receivedDocumentation of the seller’s questionable practicesMultiple similar reviews describing the same issue with this exact sellerDespite all this evidence, Best Buy support refused to help and chose to side with their third‑party seller. There was no meaningful investigation, no accountability, and no customer protection—despite this purchase being made through Best Buy’s platform.Thankfully, I paid using PayPal. After reviewing the same evidence that Best Buy ignored, PayPal ruled in my favor and resolved the issue appropriately.While the third‑party seller’s behavior is unacceptable, the real issue here is Best Buy’s handling of Marketplace orders. By allowing unreliable sellers on their platform and refusing to support customers when clear problems arise, Best Buy effectively abandons responsibility once something goes wrong.There is a reason this Best Buy has consistently low reviews—but there is now also a reason to be cautious with Best Buy Marketplace as a whole. If you choose to buy from Best Buy’s third‑party sellers, use PayPal or a credit card with strong buyer protection, because Best Buy support will not protect you.
Billy Dennett
April 6, 2026
Best buy pro marketplace has been a…
Best buy pro marketplace has been a nightmare these guys are nothing but scammers they take your products and your money take months to pay it back you should see the way they present themselves its disgusting to see a big time cooperation act like theifs its crazy that no one has done anything about this
Dale Sunderland
March 30, 2026
Extremely terrible service
Extremely terrible service I ordered online it was accepted. I paid. I waited four days then get an email that it’s cancelled as it’s discontinued. They would not replace it with equal value. The manager didn’t seem to care just said I’ll give you 10% off your next item which is unacceptable as I needed this item today,it was going to be delivered today. he refused to give me a replacement value item, which is what any honourable store would do very poor service. I will never ever deal with Best Buy again
patricia baikie_msn.com
March 29, 2026
Horrible Customer service experience
Unfortunately on March 2nd I bought a refurbished pair of Apple AirPods from a seller through best buy not knowing that if for any reason you don’t receive the item they have to refund you the money. Best Buy is not responsible for for refunding the money. I have been dealing with this for 30 days. I have been contacting Best Buy and they have washed their hands of the situation and said I have to wait for the seller to give the money back or make a claim with PayPal. I have never experienced such poor customer service from a company before. I have beignet experience this before with other large brands like SHEIN, Temu or Amazon.
HOPPY T
March 25, 2026
The service and response has always been great
Am not sure what the negative reviews are all about. But I have had great service all the time. Today we had to go in for my Ipad, as it was not allowing me to log in. The manaager pated a tech, (Adam) he came up in minutes, did what he had to do and I was out in under 15 min. true they were not too busy, but even in the past the service was great. Thanks for great service always
David Garvie
March 24, 2026
Best Buy Marketplace
I ordered a computer program through Best Buy's Marketplace. I was charged twice for it on my credit card. Then when the product was sent to us as a program that could be loaded with a code online, it did not work with our computer. I have been attempting a refund for the amount charged twice for three months now and their agent(s) keep telling me they will expediate my case. When I ask when someone will contact us with their answer; they cannot give me a date or time only thank me for my concern. As such I would suggest that buyers think twice before using Best Buy's Marketplace. Not trustworthy. As well we had a second experience, in store, being told their warranty program was excellent but when we attempted to use it to have an over heating cell phone replaced, we were informed of a $224.00 service fee that was not mentioned at the time of purchase, nor is it mentioned in their written contract. Hmmmm? I wrote their customer service department but have not heard back from them. Not considered good customer service nor are their warranty programs worth purchasing. Certainly from a good business practices standpoint, they do not provide "full disclosure."
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