bershka.com Reviews
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3.0 / 5
Average user rating
149807
Total reviews
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bershka.com Reviews
Read real experiences from customers of bershka.com.
Brands may not incentivize or pay to hide reviews.
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Tijana Selaković
April 1, 2026
Everything went fast and great!
Everything went fast and great!
Abigail Joy
April 1, 2026
Would recommend
This was my first time ordering online from Bershka. I found the website easy to navigate, there was a lot of choice in sizes. Placed the order on Monday morning and selected standard delivery, however it showed up the next day, which was a delightful surprise. All the items were present. Great quality, true to size and perfect fit. I also appreciated the minimal/plastic free packaging. Overall wonderful experience.
Hoessein dignity
April 1, 2026
Thr colour is not the same like in the…
Thr colour is not the same like in the picture. And i don't like the fabric.
Shatha Saqqa
April 1, 2026
Same day delivery arrived 2 weeks later
I paid for same day delivery. I got it two weeks later. I raised this delay multiple times and only when I requested a refund did they deliver the items. I was not even reimbursed for the extra cost I paid for express shipping.
GAREMORI
April 1, 2026
very disappointed with the online delivery promises and refund system
i ordered a hoodie and pants online from Bershka (march 26th) and chose the “pick up in 4 hours” option because i needed the items that same day. when i went to pick up my order, only the hoodie was ready, while the pants hadn’t even arrived yet. what’s worse is that the app suddenly changed from “pick up in 4 hours” to “pick up in 40 hours” without any clear explanation. honestly, this feels misleading and really frustrating as a customer.but that’s not even the worst part. when i opened the hoodie, it turned out to be defective. there were visible white spots on the design that weren’t present on the same hoodie displayed in-store. i immediately went back to the store (bershka pakuwon surabaya) to resolve it, only to be told that online purchases can’t be exchanged, only refunded.so i processed a refund. the store took the hoodie and gave me a refund receipt, but then another problem came up. i couldn’t even submit the refund request through the app. i had to go home and use the website on my pc just to complete it. after submitting, i didn’t receive any confirmation email or notification at all.now it’s april 1st, and i requested the refund on march 27th, but i still haven’t received any updates or confirmation about it whether through my gmail or the app. it just leaves me feeling uncertain.as for the pants, they finally arrived, but not within 40 hours like stated. i ordered on thursday afternoon (march 26th), and they only arrived on sunday night (march 29th), which is way more than promised. luckily, the pants were fine and not defective.overall, this experience was really disappointing. the delivery time is unreliable, the product quality control needs improvement, and the refund system is confusing and slow.suggestions for improvement:make delivery time estimates accurate and consistent, don’t suddenly change them without explanationimprove quality control so defective items aren’t sent to customersallow easier exchange options for defective products that we bought online, not just refundsfix the app so refund requests can be submitted properly without needing another deviceprovide clear and immediate confirmation (email or app notification) after a refund requestgive transparent updates on refund status so customers don’t feel left in the dark, whether through email or through the app.i really hope bershka improves these issues because this experience honestly made me hesitant to shop here again.
Vitor Ramos
March 31, 2026
First impression of a Brazilian
As a Brazilian, I never saw a store who is faster than Bershka. My products became all exactly I ordered. Perfect
Azev Eden Zemru
March 31, 2026
Great experience overall
Great experience on the app, products of great quality and a very quick delivery!
Ortinel Angbonon
March 31, 2026
Perfect match with my order
Perfect match with my order ! Thank you
Йоанна Иванова
March 31, 2026
Great experience
Every piece that I received is lovely, good fabric, exactly what I expected from the pictures and bonus fast delivery.
begüm Tevik
March 31, 2026
that was my last purchase
that was my last purchase
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