bernardofashions.com Reviews
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Join 154+ users reviewing Bernardo Fashions. Read verified ratings and real customer experiences on bernardofashions.com before you order.
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3.3 / 5
Average user rating
154
Total reviews
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bernardofashions.com Reviews
Read real experiences from customers of bernardofashions.com.
Brands may not incentivize or pay to hide reviews.
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Victoria King
February 8, 2026
Over 30 years
Over 30 years, I have enjoyed Bernardo coats. The quality and style and durability is undisputed !I still get compliments on a suede coat with fur trim and removable lining that I purchased more than 20 years ago. I have recently made a purchase and had to contact customer service to correct what I had omitted on the order. The customer service team makes you feel heard and respected and are gracious in their interactions with you and were able to go above and beyond my expectations.If you desire quality and stylish and durable products with unexcelled customer service, do shop Bernardo fashions.
Amy
February 2, 2026
Great Coats and Great Customer Service
My experience with Bernardo's customer service was top notch. I really loved the coat I purchased (very cute and well made), but unfortunately it just did not work for me, and they were very quick and helpful in expediting my return. Will definitely purchase from Bernardo again.
kristina baratelli
December 11, 2025
Horrible experience with that brand
Horrible experience with that brand . Placed an order 12/2 it took a week to finally item to get shipped . ETA 12/16. Looks like there jackets made in china and that’s why it takes 2 weeks to ship.There are much better brands . I would never order that company .
Ktfriedman1999
October 3, 2025
I would never buy another item from…
I would never buy another item from this company. They have no customer service at all. No phone number. No way to reach anybody. I never received my orders and couldn't get anyone to help me. Ridiculous!
Kristie B
April 18, 2024
refund never received
I made a purchase on February 10, 2024. I returned one of the items I bought via a USPS label that Bernardo provided. I received an email on March 16th stating that they received my return, along with a tracking number. Two weeks go by and still no refund in my account. I emailed customer service and they apologized and said it was a mistake. They promised they would process my refund that day. Another 10 days go by and NO refund. I emailed customer service again. They claim they already processed the refund on April 2nd. I explained that this is not true and I have not received a refund from them. They argued, insisted it was already refunded, all but called me a liar and refused to escalate the issue to a supervisor and basically told me, "we already refunded you and maybe you should call your bank". OUTRAGEOUS. Why would I need to call my bank?? So that they can look for a non-existent refund? Regardless, I called my bank, super frustrated and angry. The bank of course showed NO refund from this company and recommended that I dispute the original charge since I can show proof that they received my return and also prove that they never sent me a refund. Bernardo's customer service was unhelpful, basically told me I was wrong, and that there was nothing they could do. This was the most frustrating and infuriating experience I've ever had returning something to a store. I will never buy anything from them again. Unbelievable.
JET
March 10, 2023
Don't buy on line what you can't return!
I have several Bernardo down and puffer type jackets and have loved them all but recently I purchased 2 coats one wool and another an unidentified faux fur. Since they were on sale they said no returns. They should take them back. Neither coat fits properly really odd patterns. I am very disappointed. It's like they are from another company.
Willows
November 20, 2022
OUTSTANDING Quality and Customer Service
I recently purchased a two coats from Bernardo and EVERYTHING about the experience was EXCEPTIONAL. The coats were gorgeous, chic, extremely well made, reasonably priced, and very high in quality. One of the coats, the mixed-stitch long quilted coat, is now truly my favorite coat of all time. I did need to contact customer service about applying a discount that was offered when you sign up for their emails. The online rep was friendly, responded quickly and professionally… and was OUTSTANDING in resolving my issue. ⭐️⭐️⭐️⭐️⭐️
Yuliia Savenko
July 8, 2022
Best purchase ever
Best purchase ever. I got multiple coats in multiple styles! Keeping all, great fit, prices and style. 5 stars!!
Anna
June 28, 2022
Terrible customer service
The product is very nice, but customer service is terrible. I had to wait 21 days to get my refund and after all I was told its going to can take up to another 10 business days for the funds to appear in my account.Think twice to order from them.
Marilynne Dunbar
February 24, 2021
I love my new jacket
I love, love, love my new Bernardo eco-plume jacket. The quality of the workmanship is outstanding. It's exactly what I wanted.
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