benefitcosmetics.com Reviews
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1.9 / 5
Average user rating
229
Total reviews
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benefitcosmetics.com Reviews
Read real experiences from customers of benefitcosmetics.com.
Brands may not incentivize or pay to hide reviews.
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Debra Waycaster
March 26, 2026
They won't refund my $28.84
They won't refund my $28.84. They received the returned concealer on 2/27. It's now 3/25. The refund was promised by 3/23. I am out $28.84 plus $16 to ship the concealer back to Benefit. It's easier to shop somewhere else, anywhere else. Furthermore, the concealer is being discontinued and it was not clear at checkout that I ordered #2, but received #6. Most of all I just want my $28.84 back so I can go somewhere else. I'll just have to endure the cost of shipping the conccealer back to Benefit.
Ann
March 4, 2026
Customer service sucks
Hi, I’ve used benefit products for years and have loved them. This was until I made an order online. I received old dried out mascara, and old mismatched and unmixed concealer. I tried to call benefit for help and the line didn’t work. I emailed them. I heard from them three weeks later. I am so disappointed that I am no longer using their products.
Juliette Suh
February 18, 2026
The review here seem awful
The review here seem awful, mostly because of customer service but I must say their product is boom!!!! especially the cookie highlighter!!!! def a must have...
Ana Vardosanidze
February 4, 2026
the worst customer service.
the worst customer service.
Lizzie
February 3, 2026
I would give them negative stars if…
I would give them negative stars if that were possible. Mascara caused a severe eye allergy. It’s been 3 months of me calling, emailing, and them ignoring me. My emails go unanswered, calls are dropped, and when I get a hold of someone they say there is one person responsible and they are either on vacation or “will get to it”.Still waiting for a miracle
Bryony Glover
January 30, 2026
I absolutely love their Mighty Fine…
I absolutely love their Mighty Fine brow pen. I'm a redhead and its one of the only Brands that does a auburn/red pen! Its lasted me ages and allows me to do really natural looking but nicely shaped brows. I don't often write random reviews unless overly pleased or really angry but this little gem is worth a mention.
Yana Mironova
January 29, 2026
This was my first order from Benefit’s…
This was my first order from Benefit’s official website, although I’ve been a loyal customer of the brand for years through other retailers.The package got stuck in USPS delivery and didn’t move for weeks. I contacted Benefit within a few days after noticing the issue. Their response came 26 business (!) days later. By that time, USPS had suddenly marked the shipment as “delivered,” even though it was never delivered.The U.S. forwarding warehouse confirmed in writing that the parcel was not received and asked for an official Proof of Delivery. Benefit refused to request this from USPS and relied instead on a generic tracking screenshot anyone can access.To add to the confusion, Benefit first told me the order had been returned to them, then later said this was a mistake and not related to my order.In U.S. commerce, the seller bears the risk of loss until delivery is confirmed. It’s remarkable that a brand would choose to lose a long-term customer over such a low-value order and clearly broken customer service process.
Melika Golkaram
January 27, 2026
It has been 6 weeks and 5 calls so far…
It has been 6 weeks and 5 calls so far to get my refund for an online purchase. I don't think they want to pay, so I should dispute the transaction.
Hilal
January 26, 2026
Awful customer service
I had returned my order 10th of January and still waiting for refund. Awful customer service
Janet Desplaces
January 22, 2026
a make over but foolishly didn’t…
I had a make over but foolishly didn’t take the free sample and paid £39 for the foundation instead.It was money badly spent. It reminds me of the cakey foundation we bought years ago when there wasn’t much to choose from.Very disappointed…£39 down the drain.
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