bayphoto.com Reviews
Visit websiteWe independently review everything we recommend. When you buy through our links, we may earn a commission. As an Amazon Associate we earn from qualifying purchases. Learn more ›
Don't have Amazon Prime? Students can get a free 6-Month Amazon Prime trial with free 2-day shipping, unlimited video streaming & more.
If you're not a student, there's also free 30-day trial of Prime.
Join 38+ users reviewing Bay Photo Lab. Read verified ratings and real customer experiences on bayphoto.com before you order.
Related articles
2.3 / 5
Average user rating
38
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for bayphoto.com.
Brands may not incentivize or pay to hide reviews.
bayphoto.com Reviews
Read real experiences from customers of bayphoto.com.
Brands may not incentivize or pay to hide reviews.
Write a Review
Please sign in to leave a review for this product.
Desert Rat
March 25, 2026
Bay Photo thinks that you should adapt your color balance technique to their printing process.
I became a customer by sending two shots for canvas printing. Both came back rather muddy, exposure off, colors didn't pop, exactly opposite of my carefully post-processed photo. I called in about the issue was given an explanation about my "monitor calibration", their printer compatibility, "color matching" and similar technical pseudo babble about why my print didn't look like my submitted image. The prints weren't terrible but for the price, they weren't great and did not approach the pop of my shots. Then I sent a third shot in for canvas printing and it came back even worse; the subjects were nearly blacked out. Rep said send us an outdoor shot of the bad print next to same shot on your monitor, which I did. Then the techno babble began again: "...many customers have to try a few times before they get what they want...". They again printed the shot and it was IDENTICAL to first failure. Needless to say, I got a refund along with a terrible customer experience. Bay Photo seems to think you should adapt your image development technique to their printing process, rather than deliver a product -- the first time -- which matches the customer submission and -- most of all -- matches customer expectation for an accurate print reflecting color balance, exposure, vibrancy, etc.
Mike Camp
March 13, 2026
Booo
Reached out to customer service regarding the lack of adding multiple iterations of boutique packaging to an order of two metal prints intended for my sponsor kiddos in Bolivia. Cindy assured me that a note would be added to my order to package the prints separately and I would be invoiced for the additional charge. Well, that never happened, so both prints were packaged together in one fancy-ish box; not ideal for two separate gifts. What's more disappointing is having paid for two-day shipping to have my parcel sent out USPS Priority, which took the standard 3 days for that service. The missionaries that were to deliver these gifts in Bolivia left on the third shipping day while my prints that were not packaged as promised sat on the USPS truck. Streaky prints (which these are) I can live with, but the rest of the experience was just plain terrible.
Ute Kuschnereit
February 19, 2026
Metal Prints fading after 10 years
The guaranteed longevity of their "archival" ink is just a joke. 10 years after I had a whole bunch of large super brilliant color metal prints, printed by them, in order to sell them on art shows, I noticed that the blue and green tones started to fade on my left overs. I also saw a print in a customer's house having changed the same way. All terribly reddish, so I fear this happened to my other sold prints, too. Similar things happen to the black and white prints which are starting to turn reddish, too. None of the prints ever were exposed to direct UV light, most of them being stored carefully without any exposure to daylight in acid free boxes. It's not ok to point out a guaranteed archival ink quality of over a 100 years and now after 10 years I can't use most of the expensive products any more. Bummer.
Jim
January 29, 2026
They do not describe their mounting options properly or back warping of mounts.
I'm very disappointed to have ordered wall mounts with "mounting" backing that warped. I ordered a pair and hung them for a period believing they were ok so ordered more. I reported the problem and that I was concerned for them to continue with a current order I submitted for more of the same design. They did not respond but just shipped the new order. When I contacted them again they said they need to be in a frame, not what they recommend. But I had asked them how to hang them and followed their previous instructions. They said ship the first two back and they would redo them. I asked about getting a different support for all of them that maybe I could install and they just quit responding to more than one request as if the conversation had ended. I tried to ask questions before my orders and they just referred me to their quick answers that were not relevant. I don't understand the arrogance of a seller like this.
Patricia Isaacson
October 21, 2025
Horrible customer service and workmanship
I've been a customer of Bay Photo for many years and have occasionally had issues with the quality of the prints (I usually do thin wraps) especially when I allow them to 'color check'. Lately, especially after spending over $800.00 on a large order the workmanship is Horrible. They put the 'back' on crooked, so when the picture hangs you can see the black backing. The corners are not wrapped tight and one corner is even bashed. I wrote to customer service on the worst one (with the crooked backing) and they said it shouldn't have gone out and it will go back to be re-done. That was it. Not much of an apology - nothing. I wrote back again stating I had other issues and they were about to loose a customer. Nada, zip, nothing for a response. Time to look elsewhere. Shame on you Bay Photo!
Bryan Cooney
July 22, 2025
Long waits for customer service and sub-standard product
For years we have used a Colorado based photo producer to make our dye-infused aluminum prints. Always had amazing results until recently. Any time people saw our images, the first word out of their mouth was "WOW." However, the last order from them came back with poor color saturation so I went on a hunt for another printer service. I had known another photographer who used Bay Photo. I always thought his dye infused prints were a little lack-luster compared to the ones we had been previously receiving from the local company but thought we would give Bay a try anyhow. Sent in for a smaller dye infused single print a few months ago as a test. Was pleased with what we received back - good, accurate color with real "pop." So, recently sent in for an order of 4 larger dye infused prints. What we received back we were quite disappointed in. On all 4 we requested the 3/4 aluminum frame on the back. Two of the photos had "dimples" showing on the photo side of the aluminum right at the corners of the frame on the back. One even had a "line" showing through the aluminum tha corresponded to the frame on the back. I think the dimples and line were caused by the photos being too tightly banded into the shipping box. In addition, the color saturation was disappointing. There was no "pop" to these images, all but one of which we have printed in the past by the Colorado source on both aluminum and giclee. The Bay aluminum print could not even compete with the giclee print. This was a waste of money. I'm giving Bay 2 stars only because once I got through to customer service after a 45 minute wait, they offered to replace the photos with the dimples showing. Otherwise, reaching customer service by phone is a long, long wait. They obviously need to hire some more help. While prices for standard sizes were competitive with the other source we were using, non-standard sizes, especially 16:9, which is a shooting mode on many digital cameras, is more expensive and not treated as a standard size.
Dano
July 20, 2025
CRAP Customer Service
Historically, I've had great success with Bay Photo Lab. Last year alone, I spent well over five figures on prints from this company. That all ended last week. I placed a small order using ROES (successful sign in) only to receive an email that my credit card was not accepted. I figured it was a renewal of the card issue, so I tried to log in to address the problem. My log in was denied. I logged in through ROES, but when I tried to access my account info, it took me to the same website which refused my log in. I tried a chat but the chat window would not open, so I called only to hear that the wait time for an agent would be 40 minutes. Who has 40 minutes to wait on hold? So, I sent an email.Over 48 hours later, I got a response to the email which told me to log in and change my credentials. Of course, since I cannot log in, I cannot log in to change my credentials. I was then given a link to log in to change my credentials, which failed, gave me a message which read "Internal Server Error".I certainly don't have the time or patience to deal with this. Instead of an "Oh my gosh, I'm so sorry for the issues, let me try to help you as a very important customer (whether I am or not)" kind of email, the one I got was more like a form letter and it took over 48 hours for them to respond.There are plenty of other photo printing labs eager to book my business. I am betting that their customer service will not suck, like what is on display at Bay Photo Lab. At least, I am hoping so.
Cape Crusader
July 12, 2025
Lousy quality, totally unresponsive
This would be zero stars if possible. The 8x10 prints Bay produced were AWFUL! They were both muddy. The Black and White print looked like it was dipped in black ink and the Color print was dull with no contrast. Bay Photo was given bright, crystal-clear, high-res images and turned them into something that looked like it was printed on a cheap copier. I twice contacted Bay Photo via their website form and once by email. ZERO response. No refund. No offer to reprint. Nothing. Don't waste your time ... go to Mpix
Shutterly Perfect Photos
July 12, 2025
Bay Photo to the rescue!
Bay Photo to the rescue! Bay Photo is my go to for professional work and they always come through. A few weeks ago I got a great coupon for Nations Photo and sent them photos to print. Got them back and pure disappointment. Crops were way off, color a bit saturated, but mistakes happen. So I reached out 3 times nothing over 6 business days. I wanted to give them a chance to make it right, no email, no calls nothing. In the meantime, I sent the photos to Bay Photo, fast turn around got the prints back a few hours ago. Perfect, color, crop and size no issues. Lesson learned, stick with the professionals!
Peter Hogg
June 23, 2025
Horrible Experience
After ordering a print 3 weeks ago I've yet to receive my order and thus will never use this lab again. I've now waited over 45 minutes to get an answer as to why or where by print is I'm not sure I'm ever going to get the print. I'm a studio doing over a million a year and thus use a lot of printers but not Bay Photo after this experience.
Popular Searches
Best Products
Categories
© 2026 RetailCoupons.com. All rights reserved. Time Zone: Pacific Time (US & Canada).