bathandbodyworks.com Reviews
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1.6 / 5
Average user rating
1555
Total reviews
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bathandbodyworks.com Reviews
Read real experiences from customers of bathandbodyworks.com.
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Dawn
March 24, 2026
Visited their Oxford Street London store …
Visited their Oxford Street London store yesterday and treated myself 1st time with Bath & Bodyworks goodies as I just got paid. 1 girl behind the counter and a queue and 2-3 staff floating around. I asked the girl behind the counter to get someone to help her and she just ignored me. With that, I left the good behind £50 value, and left the store. B&B need to Invest in customer service and have 2 staff behind the counter ...after all it's the customer that pay your wages !!! Don't keep customers waiting in a queue when other staff are free.
TF77429
March 24, 2026
Awful experience
I have been shopping with bath and body works online and in store for YEARS and I have NEVER had an order get lost. I am very disappointed and my feelings are utterly hurt! My order of 10 candles was delivered to someone else while I got their 5 candles. I ordered some candles that are rare and at least one other one that is rarely in stock. My order was initially scheduled to be delivered 3/25 yet it was delivered 3/23….i knew then something wasn’t right. I get home from work grab my package from the porch and instantly felt this doesn’t feel like 10 candles. That’s bcos it was not. It was someone else’s 5 candle and 1 hand soap. I buy BBW candles ALL THE TIME and usually have at least 30 candles on hand that haven’t even been lit. You guys dropped the ball big time and the representative although willing to place a new order LACKED EMPATHY for the situation. She offered ZERO CONDOLENCES and was quick to reorder and cancel. I was just another caller not a long time valued customer who spends roughly $800 or more a year on candles. The main candles I wanted in this order are no longer available and she made no offer to do anything to make up for it other than refund them. ARE YOU SERIOUS the lack of empathy made me want to tell her off then hang up on her she had zero remorse for the situation…ZERO!!! She COULDN’T CARE LESS!!!! What a mess!!!! I’m SO IRRITATED with BBW and the service received all around! No one else is going to have the variety BBW has, but it’s time to shop around and in time I WILL ADJUST to wherever I land!!! IF YOU CANT KEEP UP WITH THE DEMAND OF YOUR SALES AND OFFERS DON’T have such sales that prevent your staff from keeping up with demand. For the record. this WAS NOT a delivery issue… this was a warehouse packaging issue. Your representative didn’t even care to ask such details which could have been helpful to determine the issue and implement a better or review the existing process to prevent this going. The she tells me I can either take the candles to the store or keep them! I wish I would get in my car and drive to the BBW to return some candles I didn’t order while still not being able to receive what I did order !!!. I’d rather throw them in the ditch!!! I’m sure the online team will respond with some generic response rather than a genuine concern and empathy. The rep didn’t even offer any gift card or anything to attempt to make it right. I’m so annoyed!!!
Disappointed in StL
March 23, 2026
The recent storewide sale of Buy 2 get…
The recent storewide sale of Buy 2 get 2 seemed wonderful--but was actually a bit of a nightmare and overly confusing. I left the store confused and disappointed. Typically the Buy...Get...sales necessitate you BUY and GET the same type of product. This STOREWIDE sale seemed to have everything mixed together. So if you buy 2 $18 skincare lotions, you would get 2 $5 plugins free ???? The salespeople seemed to understand it even less than I did. I finally asked, "Do I need to do 2 separate orders?" Lady checking me out did not know. So I did two separate orders, but it still did not ring out to 50% off. So, the Buy 2 Get 2 was very misleading. I left frustrated and aggravated that I had even gone shopping. (Which was the true crime as I love shopping) This was extremely disappointing.
Luvy Zamarron
March 18, 2026
Bbw in Yukon Oklahoma sucks
Bbw in Yukon Oklahoma sucks . People working there can’t figure out what they’re doing , went there to get my bundle and they couldn’t offer it because they did t have the bag … I didn’t even want the bag . Will. It go back again
Muammar Mohd alauddin
March 15, 2026
Unpleasant customer service experience
Please ensure next your time that your floor staff do alert about customer waiting do get more information about your products. Been standing for 10 minutes without any assistance.BBW outlet kota bharu branch (KB mall)9pm
Marie
March 12, 2026
The last 3 visits to b&bw,were…
The last 3 visits to b&bw,were disappointing & frustrating. I shop the app for my local location,then hp there to purchase the items that were supposedly available,in store. Unfortunately,I end up wasting time & gas to find out they don't have it. The staff are no longer as friendly as they used to be.
Danna Ramirez
March 12, 2026
Great Customer Service
Hi,I just wanted to share feedback about the excellent customer service I received today, March 11th around 6:45 PM at the Midland Park Mall located in Midland TX. Aubri was incredibly kind and greeted me with a smile and genuine enthusiasm. She helped me with my items and even assisted with a price match so I could get the best deal, even though I had quite a few products.I also wanted to mention how clean and organized the store was. During my visit, everyone on staff appeared to be busy working and assisting customers, which was great to see.It’s very hard to find employees who are truly nice and helpful these days, and Aubri made my shopping experience that much better. Please pass along my thanks and recognition to her.Thank you!
Vicki Goux
March 10, 2026
$8.00 shipping costs for an 8 day delivery.
An online order placed March 4 with an $8.00 shipping fee did not receive any attention until March 7th. Today March 10th I received a notice that my order will arrive March 12th. Why pay $8.00 in shipping for an eight day long delivery? I won’t order from Bath and Body Works again.
Sharda Lee
March 10, 2026
i really like kim she was very sweet…
i really like kim she was very sweet lovable and knowledgeable i enjoy her she made my experience great
C Waller
March 9, 2026
Oh no they di int AGAIN at Fashion Fair Fresno
Oh no they di int! AGAIN. In December I here waited in one single line for them to tell me I have to wait because there's another line that's doing pick up orders. Exsqueeze me?! I come back another time to apologize to a manager for my attitude and explain what happened. This manager says that shouldn't be the case If I waited in line and I'm next they should just be able to assist me. Even though they try to do pick ups on one computer, they can do it on any register. Come in today and again I'm told the same thing that that they can't help me and that I need to move one register over. I waited at the register who wouldn't help me, so she couldn't help anyone else until I moved. What was the point of not helping me if you still can't help the next person until I get helped? I know not to do pick up orders at fashion Fair because they want me to wait in a single line and then tell me once I get to the front that I need to go to a different cash register since it's just one step over. If that's what they want to do, no problem, AS long as there is a sign indicating such so I'm not caught off guard waiting in the wrong line.
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