barnesandnoble.com Reviews
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2.1 / 5
Average user rating
1887
Total reviews
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barnesandnoble.com Reviews
Read real experiences from customers of barnesandnoble.com.
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Ted
March 18, 2026
Hassle closing account
Good luck trying to close/deactivate account. You have to fill out a detailed "Data Deletion" form, then wait 45 days!!! OMG, seems like every online company has turned into a scam.
Pete Walker
March 18, 2026
Rewards & Online sucks
Online only: I was a rewards customer for a long time, but I could never redeem my points & the app kept freezing & no human could help you.Recently I ordered books online. They were delivered to the wrong address, twice, I never got a refund. I've paid for the same books 3 times (they were an important gift).Customer service was even worse, from asking for the same information over & over, to over "verifying" your personal info as if they are a bank or credit card.Never ever again!
E.J. V'Kanty
March 17, 2026
Barnes & Noble Deleted My Account
Barnes & Noble deleted all of the data in my vendor account. i signed in with my email address & everything is blank. Yet my 3 books are still available for sale on the site. I have tried contacting them about this matter and they will not respond.
Maimouna Doumbouya
March 12, 2026
A Thoughtful Parenting Perspective
I read Chapter 5 from Parenting with Purpose by Cleo Dasent-Green.The author explains how Positive discipline | Discipline vs punishment | Parenting strategies | Raising responsible children | Parenting boundaries influence the emotional growth of children.One example from my life that relates to this idea is when my father would always tell me to read books but I would always get annoyed and mad because I was young at that moment but now as I’m older I realize that he was trying to make me smart and make sure that I'm a good student.Moments like this show how children learn emotional responsibility through boundaries and guidance.When parents demonstrate patience, consistency, and fairness, kids learn how to make better decisions.Parents looking for thoughtful parenting guidance may appreciate this book.
G.M. Mayo
March 9, 2026
Terrible customer service
Terrible customer service. Why has it become a monopoly? Should be replaced by small businesses instead of "the place desperate women haunting dates are known for going "to the "place". Talbot was rude, inefficient and unprofessional. Go to small book stores near you like "The Moth" where you can find vintage and out of print books. Times have changed, B&N. GET A LIFE!
Dryce Elsey
February 27, 2026
The online store is so beyond broken
The online store is so beyond broken. BEYOND broken. I tried to give them my money. I bought a nook for ebooks. Sold it already. Terrible. I am trying to give you money!!! Why am I getting so many error messages????? Going to kindle and never coming back! I will by my physical books anywhere else. And the location in my town is limited anyways
Pat Weyl
February 25, 2026
Deceptive
I ordered a Blue Studded Tumbler w/straw. When it arrived it was white. Tried to get return info and got transferred around with repeated question to verify my info, which is a stall tactic. Told after the fact they would have to deduct $9.99 for return! Horrible customer service. Item listed is not the one received. Deceptive.
Lance Williams
February 25, 2026
It's just horrible
It's just horrible. I have an online collection of books from B&N Nook that I try to read on my computer browser. I have to sign in everytime, resort the books, then refind my page. Today, after reading 30 pages, Ihad to do the above steps again, but, alas, the book will not open!!!!! The html script indicates it's trying to open a sample. We've owned the book for 2 years and my wife has already read it. I'm halfway through, but cannot continue reading. Always, the web browser is so intermittent. How can a large book company in which I own several thousand dollar worth of ebooks by so dysfunctional!!!!!!
Abey Adasah
February 24, 2026
I am deeply frustrated and concerned by…
I am deeply frustrated and concerned by the way my vendor application was handled. My application was rejected with a vague statement claiming my information could not be verified, yet no specific explanation, evidence, or opportunity to clarify was provided. This lack of transparency raises serious concerns about the fairness and integrity of the vetting process.Even more troubling was the statement that any future accounts would not be approved, effectively issuing a permanent ban without justification or due process. Making such a definitive decision without providing applicants the ability to correct potential errors, verify identity, or understand the concern is both unreasonable and unprofessional.Independent authors and publishers deserve clear communication, transparency, and fair treatment. Denying access without explanation and refusing any possibility of future reconsideration demonstrates a rigid and dismissive process that does not support emerging creators.I strongly urge the organization to reevaluate its verification and communication procedures to ensure they are fair, transparent, and respectful to applicants. No legitimate professional process should permanently exclude individuals without providing clear reasoning or a path for resolution.
GreY_matter
February 9, 2026
Unknown order location and bad website/customer service
Tried checking inventory online at my local store and displayed everything I wanted was available. All 3 books I wanted were not at the location and even talked to an employee about availability. I ended up just ordering them and the worker put my info in wrong so I had to manually do it my self at home. (I understand people make mistakes, so not the biggest issue) My main concern and reason for this review is the website. It’s hard to navigate and I am not able to check my order status, never got a confirmation email with a link, and still don’t even know if my package is coming to the right place or even at all. PLEASE FIX THE WEBSITE! I won’t be ordering anything online from B&N until this is fixed.
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