azazie.com Reviews
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3.8 / 5
Average user rating
994
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for azazie.com.
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azazie.com Reviews
Read real experiences from customers of azazie.com.
Brands may not incentivize or pay to hide reviews.
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Paula Baczewski
April 2, 2026
From Try-On to “The One” — A Seamless Experience
From the very first shipped try-on dresses to THE final selection, our experience with Azazie was nothing short of exceptional. My daughter initially fell in love with one of the try-on dresses—but everything changed when we visited an Azazie pop-up and she completely fell for a new style. I highly recommend attending a pop-up if you have the chance.Customer service was great—once we connected with an actual agent, they walked us through delivery details and put every concern at ease. I can’t wait to see her walk down the aisle in her perfect Azazie dress!
Nicole A
April 2, 2026
Responsive Customer Service
I had a question about delivery and the customer service rep was very kind and helpful.
shirley Shui
April 2, 2026
Would definitely recommend!
I ordered the Sorrel bridesmaid dress and I'm so happy with it. I couldn't believe how much prettier the colour is in person. I love how soft the satin feels, really comfortable to wear all day. I got it in five days which was a nice surprise. I showed my friends and now they all want the same one for the wedding 😂 Would definitely recommend!
Georgie Moore
April 1, 2026
No such thing as customer service
Absolutely terrible experience and terrible customer service. I made my order nearly 2 weeks ago and it was ‘delivered’ over a week ago. Except the item was signed for by someone that isn’t me or my household, the delivery photo is in a random house that isn’t mine and my multiple and persistent attempts to reach customer service have been completely ignored. Multiple emails, the joke of the live chat system and comments on social media have had no response. Although this appears to be a delivery issue, my contract of sale is with azazie and the lack of customer service is atrocious. I have an event this weekend that I now need to find another dress for. Such a disappointing and frustrating situation. If I don’t hear back from them soon, I will need to process a chargeback through my bank
Anne Garcia
April 1, 2026
Great customer service
Over the past several weeks, I used Azazie for my first time in looking for a mother of the bride dress. I ended up ordering several dresses to try on. I did not realize quickly enough the fact that I needed to return the "try-on" dresses within one week and I got behind on my returns. I also made 2 different mistakes in attaching the proper label with the proper dress. Throughout this process I worked closely with one staff member who helped me immeasurably. She straightened out my mistakes, she gave me extensions on the deadlines and she was thoroughly pleasant and patient with me during the process. Based on this experience I recommend Azazie highly!
Tricia Offerdahl
April 1, 2026
I love this company!
I love this company! I have ordered many dresses for weddings through Azazie. They have a wonderful try on program which allows you to try before you buy! The returns are easy and the free fabric swatches are awesome. I have used their site for all of my kids bridesmaids dresses and my Mother of the Bride dresses. The quality of the construction, fabric and fit are hard to beat for the price. Don't hesitate to buy through Azazie!
gabriella kuta
April 1, 2026
Great with follow-up!
They were very helpful and took time to answer my questions. Additionally, I received a follow-up response to questions they didn't have answers for. So I appreciate their honesty in telling me that they didn't know the answers to some questions AND reaching back out to answer the question as they said they would on our call. You don't see that these days. So I thank you!
Charmaine Miller
April 1, 2026
I had a coupon that was eligible until…
I had a coupon that was eligible until March 31, however, I trued to order and it says expired. I called customer service, provided my information & issue, although I was on hold for approx 14 min, my rep came back in apologized for the wait and provided a new coupon number and extended the time I could use it. Great customer service!!
Lauren
April 1, 2026
I bought 3 dresses which when received…
I bought 3 dresses which when received were too small, I requested my return with the company and received the return label and sent it back via Royal Mail. According to the tacking provided by Royal Mail it has been picked up in Reddich, I have tried to contact the company via live chat and can never get connected to an agent, I have sent an email for an update to which I haven’t recieved a reply. I am still waiting for my refund from the company for the dresses and everything was done on time on my end, it would be nice to have my refund returned to the customer. Weddings are expensive without losing money that belongs to the customer.
Michelle Addison-Ramirez
March 31, 2026
Great quality clothes
Great quality clothes. You have several options to get a hold of customer service. I used chat and I accidentally disconnected from the chat and they contacted me via email right away
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