aveda.com Reviews
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1.5 / 5
Average user rating
370
Total reviews
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aveda.com Reviews
Read real experiences from customers of aveda.com.
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Michael Gourlay
March 30, 2026
Aveda Plus expires too soon, and reactivation is broken
I've had an Aveda Plus account for years. Their policy is that if you don't use it every year, they deactivate the account. That seems aggressive. You can reactivate it but it requires a phone call; using the website won't work. But even after making the phone call, their password recovery process did not work. The chat through the website has less functionality than the phone call route. But it seems like the person on the phone probably transcribed my email address wrong, because I can't get a new password.It's bizarre and inefficient, for both customer and business, not to automate this. And the policy of disabling the account after only 12 months creates work. I can imagine making the points expire after 12 months, but not deactivating the account. And the account recovery process is clearly flawed.
MIRIAM DUARTE
March 27, 2026
I am writing this review to warn other…
I am writing this review to warn other consumers about my experience with Aveda's rewards program, which I found to be misleading and inconsistent.I made over $600 in purchases within a two-week period specifically to accumulate the points required to redeem a product I had been working toward. The points threshold was clearly displayed at the time of my purchases and I made my buying decisions based on that information.The day after my points cleared and I was prepared to redeem, Aveda increased the required points for that item by 5,000 additional points — without any prior notice — and replaced my redemption option with a salon certificate that did not reflect what I had been working toward.As a consumer, I made significant financial decisions based on the rewards structure that was presented to me. Changing the terms after the purchase is not only poor business practice, it erodes consumer trust entirely.I am a spa owner and I want to be transparent — I had been strongly considering Aveda as a product line for my business and for my clients. After this experience I will not be moving forward with that relationship. I will also be sharing my experience with every client who walks through my doors so they can make informed decisions about where they choose to spend their money.I have since decided to discontinue purchasing from Aveda and will be filing a formal complaint with the Better Business Bureau. I would strongly encourage other customers to thoroughly document the rewards terms at the time of purchase before spending money toward a specific redemption goal.I hope Aveda's leadership takes this feedback seriously and considers the impact these practices have on loyal customers and potential business partners.
Sheila Warner
March 27, 2026
Aveda is very EcoUnfriendly and there is no customer service.
Several days ago I placed an online order for +$100. I can’t review the products because I haven’t received my order. Can’t cancel the order because the order was “processed”. Aveda can’t provide me updates on status of the order unless I “check in” every few days. One sample arrived today packed in a large box with lots of packing paper. The balance of the order is a mystery. I’ve disputed the charge. Let’s see what happens.
Steven Rudin
March 27, 2026
IMHO Aveda IS BAD NEWS
IMHO, Aveda is one of the worst companies’ that I’ve ever dealt with. Apparently they shipped product believing I ordered it under replenishment. I called before the products shipped only to be told they couldn’t cancel the order. I asked them to provide evidence that I had ordered under a replenishment program they refused. They said that after I received the items I could process a refund request on their web site. the website would not process the return.
Melissa Milroy
February 12, 2026
DISAPPOINTED LONG TERM CUSTOMER
As a dedicated AVEDA user for some 20 plus years, I have always purchased instore. And with each instore purchase I would always have my AVEDA products provided to me personally in their little signature cotton bags with a drawstring. Just off the phone now to AVEDA CUSTOMER SERVICE, who nonchantky advise ‘WE DONT GIVE OUT BAGS WITH ONLINE ORDERS…’ What a shame AVEDA. What a shame.The girl on the phone at your CUSTOMER SERVICE did not even know what your signature bag was and I needed to explain …!I would gift your products in these lovely signature bags … times seem to have changed much. Disappointed AVEDA. Disappointed.
Sara W.
February 11, 2026
Online Store CS Wastes Your Time
I love the products. After a long hiatus, I went back to Aveda and my hair is happy. I'm happy. However, the online store is not a happy place. I placed a substantial restock order, it was confirmed, and then the next day cancelled for no apparent reason. When I asked more about it, all I received was "Your order was cancelled, please try again." When I pushed back as to why, they "escalated" it, then said essentially the same thing. So, I drove to a salon, got what I could, missed out on free samples of things I wanted to try, and generally wasted a lot of time. I also told them that, and that I wasn't getting the same value as when I order online, and crickets. So, whoever is running the online store side of things obviously doesn't really care, which is too bad. I also won't be wasting time trying to order online again, since no one wants to problem-solve anything and if it doesn't work again, I've wasted more time. It's a dumb, not important thing, but I'm also really over having businesses not care, jerk us all around, and then you have to spend the time to find something else when you had a no-brainer dialed in so you could spend your time on more important things. Which I will keep doing, and backseat the hair until I have time to deal with that again.
Leslie
February 2, 2026
Terrible customer service
I ordered a large shampoo and conditioner for over $150. I've been an Aveda customer for decades. UPS indicated it was delivered but I never received it. They likely delivered to the wrong building but I have no way to retrieve it. Aveda customer service is ridiculous - since UPS says it was delivered, they won't do anything. I have more than double their highest level of rewards points and yet they apparently think I am scamming them? One rep said I'd be getting a refund and now they say I won't. Absolutely the worst customer service
James Lowe
January 22, 2026
never received product after 31/2 weeks…
never received product after 31/2 weeks was supposed to be 59$ product and they charged visa 300$ called immediately and they would not give refund. said product would come in 3 to 4 business days. 31/2 weeks later talked to helen and she said I could not get refund. I could go on further about constant lies.
Athena branson
January 19, 2026
I want to give ZERO stars!!
I want to give ZERO stars!!! I used aveda on my hair after washing it felt thicker as it dried but l smelled a bad burning smell. Today l notice a ton of my hair in front of my scalp by face was all broken off and could see my scalp. DO NOT TRY AVEDA!!!
Polly Hook
January 14, 2026
Zero customer loyalty
How stupid is it that this company wont give a flipping product pumpIf you dont purchase directly from Aveda? I spent $90 and have always bought their clay conditioner and now i bought a $90 bottle of body wash and they cant even give me a flipping $3 pump for a bottle- well good business decision, you just stepped over $90 bucks to save $3 b/c I’m no longer loyal - good job aveda -
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