autozone.com Reviews
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2.8 / 5
Average user rating
505
Total reviews
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autozone.com Reviews
Read real experiences from customers of autozone.com.
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Peter MacDowell
March 29, 2026
Price gouging I can get the…
Price gouging I can get the same parts on line for $ 150.00 dollars less
Jeremiah Vogt
March 18, 2026
Preston from Auto Zone on Wisconsin Ave. Appleton, Wisconsin
I went to Auto Zone on Wisconsin Ave. and went in with a broken right windshield wiper. I didn't know what kind of wiper it was. Preston was such a big help. He helped me find the right windshield wiper that matched the passenger side wiper. He was so helpful. He told me how to put it on because I didn't have the vehicle there. He's an outstanding employee and should be recognized for his outstanding service. He was so friendly and very generous because I didn't have enough money and he helped me pay for it. Thank you so much Preston. Me and my wife will never forget what you did for us. I'm very thankful. Thank you so much Jay
Dave
March 16, 2026
Problem solver
Ms. Samantha was a great help. She did not give up on finding my part and made sure. I got the right part in a timely manner. I will for sure return to her store
Michael Hammock
March 15, 2026
Terrible customer service
Terrible customer service. Ordered online and item never arrived . Contacted for help and all I'm told is file a bank dispute . No resolution given just a deflection and forced to file a dispute .
Eileen Smart
March 15, 2026
James came right out and took care of…
James came right out and took care of my parts need. Both men there today were helpful and friendly...James explained to me why my car battery keeps wearing down and he fixed that issue. THANK YOU.
Marir
March 14, 2026
Exceptional Leadership and an Outstanding Team at AutoZone 1200 SW 27 AveOn Thursday
On Thursday, March 12, I had a truly memorable experience at AutoZone Auto Parts on 1200 SW 27 Ave, Miami. I feel it deserves to be shared.From the moment I arrived, something immediately caught my attention: part of the store’s team is made up of women. I had the opportunity to speak with the Store Manager, Juan G., who explained that it was his initiative to create more opportunities for women to grow in a field traditionally dominated by men. I found that vision of leadership not only intelligent but also courageous and necessary in the times we live in.The person who assisted me was Gisell Trujillo, and I must say her professionalism and attitude truly impressed me. With complete confidence and clear knowledge of her work, she replaced the engine air filter in my husband’s car, the wipers, and the battery, all while training Solianni, a new member of the team. Watching Gisell work with that combination of skill, efficiency, and willingness to teach was honestly admirable.During that time, I noticed something interesting: several customers seemed surprised to see a woman performing this type of technical work, as if they did not expect it. To me, it was almost amusing, but also deeply meaningful, because what was actually happening was the opposite — a clear demonstration of capability, preparation, and professionalism.Initiatives like the one led by Juan G. do more than strengthen a business; they also help break stereotypes and open doors for more women to develop in this field. As a woman and as part of our Latino community, I felt very proud to witness something like this.I would also like to mention that on Friday, March 6, I was assisted at this same store by Roberto Neira, who also demonstrated outstanding knowledge, kindness, and professionalism. The team at this location is well-trained and truly committed to providing excellent service.For all these reasons, I believe Juan G., Gisell Trujillo, and Roberto Neira deserve special recognition from the company. They have built a team that not only solves automotive problems but also represents professionalism, inclusion, and service to the community.I encourage our community to support this team. When a business demonstrates real leadership, initiative, and commitment to people, it deserves to be recognized.I recommend this store 100%. Their team is not only keeping cars running — they are also raising the standard of what customer service and leadership in our community should look like.Thank you for making a difference.
michael johnson
March 7, 2026
I have been purchasing parts for 40…
I have been purchasing parts for 40 years. I know that the quality on the duralast brand is not the best but they have lifetime warranty. I try to purchase them because I keep my vehicle for a long time. Today I tried to use a warranty that I have used before and not only they cannot find that warranty it shows that I haven't purchased anything from them and have nothing under warranty for any of my vehicles. Corporate told me that there is nothing they can do unless I find my original receipt on all of my purchases. Now I have paid for warranties that are useless on 3 of my vehicles. Really bad system they have if you choose to purchase from them make sure you save ALL receipts.
James Citro
March 4, 2026
We had alternator problem.
We had alternator problem.A alternator was bought at their store.It cost us $25.00 to have the old alternator taken off and new alternator put on. The new alternator was defective.We had gotten another alternator at their store.My wife car was acting up. We half to have the car because I am disable and she works in Nashville.We ended up taking her car to Darrell Waltrip Automotive Group at Franklin , Tennessee.The second alternator cost us $25.00 to take off. The second alternator was defective too.These prices have labor cost.Job 1 Computer $199.00Job 2 Alternator $1031.23Job 3 No CostJob 4 No CostJob 5 Battery $171.471 Day miss work $383.23The two defective alternators probably caused the battery to go bad.The battery was good before the two defective alternators.Want to talk to me and gain my trust.That scares me. Like I said to someone that works for your store any questions you all ask were answered by you.Questions I ask aren’t really answered. If they are it’s like I am wrong.James C Citro
Gretchen Givone
February 27, 2026
Jimmy Santiago was absolutely wonderful…
Jimmy Santiago was absolutely wonderful at the Auto Zone in Pleasant Grove Utah. He went above and beyond to help me get the part I needed. Thank you Jimmy!
Dani Tarrant
February 25, 2026
Didn’t give much help at all to my…
Didn’t give much help at all to my grandma
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