audiobooksnow.com Reviews
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4.1 / 5
Average user rating
250
Total reviews
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audiobooksnow.com Reviews
Read real experiences from customers of audiobooksnow.com.
Brands may not incentivize or pay to hide reviews.
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Cheryl Garton
March 30, 2026
I purchased the outlander audio book series, 9 books
I purchased the outlander series, then realized it was in tracks vs bookmarks.Called the customer service to inquire about refund policy of the 7 books I had not opened. spoke with Bryan. He told me how to look at bookmarks and see that the preset numbers were the chapters. Then he told me he would request from the publisher a format of chapters be sent. So if available he would contact me so I could replace my current books and formats.So instead of wanting a refund am thrilled with being able to see the presets I have or possibly descriptive chapters. Either way he made my day.
Brenda Benet
January 25, 2026
Love AudiobooksNow
I love that their pricing is transparent and that they have an optional club pricing plan for avid audiobook listeners like myself. They have a great selection and customer service has always treated me well. I love that I can call them and someone answers the phone. Thank you for the great service AudiobooksNow!
Robert
December 26, 2025
Outstanding customer service
I do not post reviews that often, but when a company goes above and beyond, I think they should get some recognition. I was almost finished with and aidiobook I was listening to and it just stopped. It ended up being and internet connection issue, so the problem was on my end. Bryan called me at 9:30 on Christmas Eve and troubleshooted the issue and I was able to finish my audiobook that night. I was grateful for his patience and expertise figuring out the problem, on Christmas Eve to boot. He recommended I download my audiobooks so that it does not rely on my internet connection and walked me through how to delete the files once I was finished listening to free up space on my phone.
Robert Cole
December 8, 2025
Customer service is terrible, or maybe it's just Bryan.
Customer service is terrible, or it might just be Bryan. I read another review that had the same issues with him. Thanks TJ for your review, it wasn't just me. He did not look for solutions, only excuses. Bryan will only blame you or your device because he obviously cannot fix your issue himself. He told me for days that Tech would have to handle my issue and I never heard from Tech. I finally told Bryan to forget it. The business model has potential but they need to be able to back it up with proper customer service.
Belinda Collinge
November 22, 2025
Frustrating! "Downloads aren't ready" and oddly chopped files.
I love that their books are DRM free so I can use the audio to put on my grandkids tablets and Yoto cards. BUT be warned if you buy chapter books or bundled books (for example Magic Tree House Books 1-8). The files are randomly chopped up and ARE NOT by book. I've had to use an audio editor to tediously fix it somewhat so that the last 3 minutes of book 1 isn't tacked on to the file for book 2. VERY FRUSTRATING! Also, my downloads are never available to download days to a week after purchase. I have to call and/or email to get them to "release" them.
Jane Osborne
November 13, 2025
Great Audiobook Service!
Been using AudiobooksNow for years. Their selection and prices are great and you can’t beat their customer service. I especially love their specials section that has tons of audiobooks on sale for as little as $3.99.
Lynda
June 11, 2025
Some of the best customer service in my expeience
Bryan went above and beyond today to help me get my new audiobook downloaded. He was patient and knowledgeable and took the time to make sure it was done right and that I was satisfied. I am so grateful. Plus my audiobook was less expensive than brand X. I’m a fan. Thank you Bryan and AudiobooksNow.
steve naegele
May 24, 2025
I have used Audiobooks now for more…more than a few years.
I have used Audiobooks now for more than a few years. I buy the books I want, download them and un-zip them. Never any problem. A couple of times the books were lost on a bad drive but I have always been able to go to my library page and download them again. its the only digital book vendor I use.
Carlson Theodore
April 9, 2025
Brian has personally responded and…
Brian has personally responded and generously given me options for purchasing books at a very reasonable price compared with audible. When there are problems he swiftly gives me the exact details on how to remedy the issues and is patient with a senior person. The price of the books is excellent and the service is way above average.
pissedoff
April 3, 2025
NEVER use a app that is proprietary.
NEVER use a app that is proprietary.. they have nothing for Linux ..you cannot just download a mp3..like you should be ABLE too! AVOID technologies that enslave you with its content .That is why NO Linux app! Free software for a FREEDOM loving people .. Free your mind with Open Source software. I call ANYTHING that costs $4.99 extra a month PROPRIETARY ..& STILL NO APP FOR LINUX!! LOOK UP THE WORD DAAA..Basic.. no fee no download = NOT FREE, PROPRIETARY DAAAAAA
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