audible.com Reviews
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1.4 / 5
Average user rating
812
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for audible.com.
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audible.com Reviews
Read real experiences from customers of audible.com.
Brands may not incentivize or pay to hide reviews.
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April Smith
March 31, 2026
I've loved audible for 2 decades
I've loved audible for 2 decades. It's such a great audio book website. When I can't afford it, they often offer huge discounts for me to be able to remain a subscriber. They're an excellent company.
Linda D'Agostino
March 29, 2026
Tertible customer service I was a customer for years
I was a customer for years. At one point I made a second account with a second email by mistake. I didn’t have access to the original email anymore. . I tried for so long to get someone to help me merge the two accounts. I purchased all those books in both accounts and was paying monthly fee but no one ever could. I think that is a terrible way to treat customers. I wasted so much money over the years and nothing to show for it. Audible has terrible customer service.
Jérôme Protat
March 29, 2026
Worst customer service
Worst customer service, no way to contact them, their website is useless, when you pause your membership they still charge you, need to have my money back and I resing. This company sucks
Laura Marie
March 27, 2026
Missold Standard Plan
I have always done that "standard" audible plan when it went on offer. The last time I did this, they revoked the books when I cancelled. It is under the FAQ but I have been a member on and off for many years so it is clearly missable. Support of no help and refused to allow me to raise a complaint (is that legal?). Standard plan you are now RENTING a SINGLE BOOK per month (plus the plus catalogue which I don't use as it isn't great). Horrendous and I will not be using audible again.
Kaitlyn L
March 25, 2026
Untrustworthy company
Untrustworthy company! Customer service will straight lie to u over and over! Just abt impossible to cancel. Easier to cancel ur card if u don't want to get charged for months n months after u cancel. I canceled 5 times! We will see if they try and charge me again. Also, most of the books are free at the library anyway!
Rasmus
March 23, 2026
Scam.
Scam.Very difficult to cancel membership.I had to talk to support agent. Misleading advertisement of the trial. You lose access to the trial immediately upon cancelling your membership - not what they write.The content is great but this is a scam company.
Anson Robinson
March 22, 2026
Nearly Impossible to end Subscription
it is a web of absolute mystery to cancel the subscription. They throw everything in front of you to make it as cumbersome and difficult as possible to end the subscription. I think that is very disingenous and unprincipled. I was sick to my stomach to witness a subsidary of the biggest retailer globally would stoop to such lows to swindle people out of their money. I think if the little grandmother who has no support being in this situation.. what a greedy heartless world we live in.. Shame on Audible!!
DL OBrien
March 18, 2026
Spent over 56 mins on the phone with…
Spent over 56 mins on the phone with Audible. They could not answer why my side kept telling me I was ineligible for the sign up offer. I sent 4 emails with screen shots to them. Was told they never received them. Kept asking me to resend them. Wanted to sign me up without the introductory offer. Kept asking to use my CC. But could not address why I was ineligible. Offered to give the the sign up offer for $22 per month vs $14.95 per month if I wanted the 2 credits for 2 free books. Kept telling me once I get the books, they are mine for a lifetime even after I cancel the program. Finding out from other reviews that is false information.
Phuc Kim
March 18, 2026
The guy name Arbaaz was so nice and…
The guy name Arbaaz was so nice and kind he helped me a lot with my account section. He’s one of the best employees that audible have. Thank you so much my experience was wonderful.
Erin McLaughlin
March 16, 2026
Sneaky
I will always leave negative reviews for businesses that do anything sneaky. If I could leave zero stars I would. You would think that you may not need to return an audio book. However, if you get a book that isn't playing correctly, in another language, or is simply misrepresented and garbage... then you'd want your money back. Right? Me, too. Welllllll, you can make a return on Audible HOWEVER, You must be an active Audible Premium Plus member in good standing.You’re making the return within 365 days of its purchase date. You purchased the title with an Audible credit.In other words, because I used CASH MONEY instead of a credit, I couldn't get my money back for literally the WORST book I've read in history. I've read eleventy billion (Yes, I know that's not a number. I'm trying to immerse you here. Stay with me.) books and this was seriously the worst book I've encountered in my life. It was represented as one thing but it was entirely another. No refund for me :(
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