athome.com Reviews
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2.1 / 5
Average user rating
98
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for athome.com.
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athome.com Reviews
Read real experiences from customers of athome.com.
Brands may not incentivize or pay to hide reviews.
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Nichole Tucker
March 31, 2026
Excellent customer service !!!
I bought some cushions and worked with Molly and Alexia. Wow! Such incredible customer service and so knowledgeable in helping me get what I need!! Coming back for sure!!!!
Jane Brennan-Martin
March 14, 2026
First time to order from here
First time to order from here. Placed order online- no place to add delivery instructions ie office hours Mon-Fri 8-5 and closed on weekends and security in the building will not accept packages. Contacted customer service and mentioned didn’t ask for our office hours or any information. Customer Service woman said not a problem. We only deliver Monday -Friday 8 to 5. Wrong, Friday evening a text arrives that they’re delivering on Saturday - contacted customer service. They said not our problem. You need to contact Federal Express. They show no responsibility for their orders. Sorry this company is not going to make it! And they don’t seem to care!
Jim Bellano
March 6, 2026
Terrible delivery experience
Terrible delivery experience. I wrote the company a long comment, so no need recounting it here. If you buy from them, take it with you. No wonder they filed for bankruptcy last summer.
James Masching
March 6, 2026
I have consistently been to your store…
I have consistently been to your store in Colorado springs and was charged anywhere from 10 to $15 over on items. Every associate has advised me that they're too short-staffed to update the pricing in the system. This has been happening over a year now. Sounds to me like you guys are stealing from people!
Arlene Parisella
February 14, 2026
Up until a year or so ago
Up until a year or so ago, this was one of my favorite stores! Shopping was fun, always found a bargain and even when I paid full price, I felt that I was getting quality products. Now ….. The deals are no more! Their clearance items are ridiculously overpriced and their regular items, like pillows are so out of the average person‘s reach that it is laughable. I bought huge crystal candlesticks about a year and a half ago… They still have them in their store, but the prices have more than doubled… That is greed! I won’t be even considering wasting my time when I need items for my home..Time to find another Go to!!!
Brian Self
February 12, 2026
they just take your money then they dont answer your calls and u can kiss good bye to your cash
they just take your money
phil hollifield
February 8, 2026
My grandson gave me at home gift cards…
My grandson gave me at home gift cards for my birthday and Christmas. I was waiting to use them once my home was finished being built. I go into the store to make a purchase and use those gift card. I was told they were expired. I ask can my grandson get his money back the answer was no. So is at home stealing money? Went on the website it states there cards don't expire. But if there is a problem contact at home with card number and the receipt. Who has a receipt from a gift. So refund my grandson or make the gift card usable.
Greg Mathews
February 6, 2026
Over the years I have spent a lot of…
Over the years I have spent a lot of money at the At Home in Katy, Texas. But I recently had a terrible experience there and so I will never go back. A few days ago I purchased a large ceramic rabbit at this store to place in an assisted living. It cost 100 dollars. When I got home from the store, I picked the rabbit up by its head and the head broke off. I went back to the store and spoke with the store manager who told me her name was Debbie. I asked if they would replace the rabbit or at least give me a discount on a new one. Debbie told me “too bad so sad”. She said there was nothing they could do to help me out. Debbie was so hostile and rude to me. I told Debbie that I have been a customer of At-Home for years and have spent a lot of money there. She told me "that's too bad." It’s no wonder At-home had to file for bankruptcy last year when they have managers that are rude and not the least bit customer friendly. I still am shocked out how rude Debbie was to me.
Jennifer Wood
February 5, 2026
Curtain selection is insultingly boring
Great selection for seasonal decor, but one of the most repetitive and boring selection for curtains I have ever seen. Over 200 versions of the same 5 designs. Yall are just wasting company funds at this point, be serious.
Angelee Gill
January 24, 2026
Terrible delivery service & customer service!
Ordered a decorative box for storage online, it was delivered to my home (the side entrance)in a shopping bag in the dead of winter, so naturally it had gotten wet from the snow. I reached out to customer service about the delivery. They advised me to return it. No problem, send me a return lable. They stated I could only drop it off at a location, which is about 30 to 40 mins away. They wouldn't budge on the matter. Highly disappointed in their delivery service and their overall customer service!
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