athleta.com Reviews
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1.4 / 5
Average user rating
139
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for athleta.com.
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athleta.com Reviews
Read real experiences from customers of athleta.com.
Brands may not incentivize or pay to hide reviews.
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Leah
March 21, 2026
Sold me used clothing
Sold me used clothing
Jessica
March 20, 2026
I'm a long-time customer who ordered an…
I'm a long-time customer who ordered an item around March 18, 2026. I was shocked to get an email that the sale was cancelled. I called to inquire and was told, to my shock, there's a fraud hold on my account. The CS representative provided enough information for me to determine that I bought an item on eBay, a legal activity in JULY of 2025. The seller in Sri Lanka ordered it and had it shipped with a stolen credit card.I gave the CS rep enough information to identify the seller, and I personally reported the seller to eBay.Athleta has ONE pair left in my size and refused to send them to my local store, where I could just go pay cash.I did nothing wrong, yet Athleta is treating me like a criminal.
Holly Ann
March 13, 2026
Creating labels with UPS but doesn't give to carrier!
Sadly, my items have shown as 'shipped' but awaiting pick up from carrier for 10 days. When I reached out to Customer Service (a bot) and asked for human, I was transferred to another Bot who gave me a link to 'apply' for a refund. I had asked for a yes or no answer as to whether my items had actually been shipped and they were reluctant to say. Finally I was offered an opportunity for the Bot to request a refund and told to wait ten days for it to process.I've been a frequent Athleta customer for several years, but after experiencing this frustration and reading reviews, I'm going to look for another leggings source! My advise to Athleta is to fulfill your orders! Don't offer items on sale if you have no intention of shipping those items!
Pat Quan Schmutzler
March 4, 2026
Not impressed
I've made several purchases, sizing is inconsistent and quality varies. The lightweight ankle waist pants are too light, see through and wrinkles alot. And colors don't match what is online.
Karen
February 18, 2026
Would love my money back
I purchased some sweatpants from Athleta and even after several washes, I keep finding black little fabric pieces on me and all over my floor. They also seem huge and I haven't lost weight and they are a small.
Cass
January 31, 2026
I bought a pair of leggings less than 3…
I bought a pair of leggings less than 3 weeks ago at my local store. I went to exchange them and I was quite surprised that my local store has been permanently closed. I called customer service and two different people told me that the only way to exchange them is at the store which I do not have that option. The nearest store is 3 hours away from me. Very unhappy with my $89 leggings that do not fit. Won’t be buying from here again.
Asherah Eden
January 27, 2026
3-6 day shipping takes 3 weeks.
Great sports bras. Ordered Jan 20, currently jan 26. 2 out of 7 made it to me, the others (when tracking is properly followed through to USPS , and not stopped at their ups-mail-hybrid link) appear to be weeks behind. I'd be hesitant to order from them again, as shipping was promised in 3-6 days.
marty xray
December 23, 2025
Promised delivery by Christmas
Promised delivery by Christmas. Not even close. Shipped UPS slow. Went online for customer support - a stupid AI bot. pathetic.
Danielle O'Dea
December 19, 2025
Claims process a joke
An expensive item was missing from a pretty large Athleta order. Stuff happens. I submitted a claim thru Athleta, which I've done in the past. There used to be a short review process, usually 24 hrs, which was then always approved. This time I realized they're using a new company, Appriss. My claim was instantly denied. I contacted Athleta customer care, they said there was nothing the could do, and to contact Appriss. I was on hold with them for over an hour before I gave up. Now I guess I'm just out $90. I've been an Athleta customer and credit card holder for 10+ years, 75% of my closet is Athleta. This, on top of other shenanigans, has lost them a lifelong customer.
Susan
December 14, 2025
Poor customer service
I ordered a jacket from Athleta and something from the Gap on 12/9/25. I received the Gap order on 12/12. I have attempted to track the Athleta order and their shipping service says it was delivered on 12/12 and 12/13. I am unable to get any further information about the Athleta order. I can see that I am not alone with the number of poor Athleta customer service reviews.
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