asus.com Reviews
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1.5 / 5
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asus.com Reviews
Read real experiences from customers of asus.com.
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Sage
March 23, 2026
Designers PLEASE READ
I had bough this product thinking that it would be a good replacement for my old 5K iMac. Switching to the Mac Mini and not wanting to spend more money for the Studio Display, I thought this might be a good route... I was wrong. If you are considering switching from any apple display, DO NOT BUY ANY ASUS MONITOR. 1. The Monitors colors are terribly off even with the calibration device.2. Text and vector graphics are pixelated. 3. InDesign, Illustrator, Photoshop and Premiere all flicker when moving objects or scrolling.4. Mouse and graphics have strange glow around them. 5. Color quality is miss-matched on all IOS devices (very bad for web design) 6. 4K quality is not as expected. only looks good on 4K promotion videos 7. This is the second Pro Art Monitor ive bought that does not work correctly. Finally, customer service is TERRIBLE! They are the reason I am no longer able to return this product. I tried working with them back and forth with them for weeks. Each time I was told "Unfortunately, at this time we will submit a ticket, please wait to hear from us in 2-4 buisness days." Over the course of this, I have reached the limit for return. I highly suggest not buying any product from them for this reason alone.Do your self a favor and just go with a more reputable brand.
A grateful NHS worker
March 23, 2026
Contacted them for a faulty LCD display…
Contacted them for a faulty LCD display Sent photos in and blamed me without even inspecting the laptop.When I did challenge how they came to the conclusion that it was accidental damage/misuse (which it wasn’t as I look after my tech) they replied they couldn’t without inspecting the laptop. (?) and to send it to ASUS to get checked with a chargeable form.At this point I said I didn’t trust ASUS as they contradicted themselves and treated me like a fool.Company to avoid do not buy their laptops
Hayley Mcgeachie-Clarke
March 23, 2026
DO NOT BUY FROM ASUS
Another bad review to add to the mix I suppose. Bought a ROG G16 in November 2023, and it’s had a catastrophic graphic failure. Sent it to ASUS for diagnostic/repair and they reported back that it is an internal hardware failure needing a new motherboard which will cost over £1500. The original cost of the laptop inc £300 VAT was £1898.00. Luckily I bought the laptop through a third party, so I’m raising a consumer rights act dispute, and I decided to get the laptop sent back with no repairs while I wait for next steps, only to find that ASUS have completely bricked the laptop as they’ve removed the operating system, and due to this you can no longer enter BIOS to install a new OS as you can’t see what’s happening on the screen (it was able to run output onto an external monitor, but due to no OS this no longer works.). Very disappointed and upset tbh to experience shitty repair and also hardware failure of this degree just after 2 years. Do not buy.
Great Basin Power
March 22, 2026
Pathetic, time consuming, never ending set up
Asus provides, by far, the absolute worst and most bizarre set up experience I've encountered on any one of my 30+ laptops. I will NEVER buy another
gary Slawther
March 21, 2026
Asus Vivobook - Avoid at all costs!
As Microsoft have moved to Windows 11 I had to move on from my brilliant, old faithful Asus Zenbook to another laptop. Given my previous two have been Asus and have been very good I stuck with Asus. Big mistake. I bought an Asus Vivobook. What is bad about it? Where do I stop! First of all, it wasn't the least expensive nor the most expensive but it feels cheap and plasticky. It also has the most ill-considered and ridiculous feature I have ever known on a laptop which is a calculator on the mousepad. I thought I could switch is off but when you use the mousepad it keeps coming on. A really, really not only unnecessary but detracting feature. Sometime the keyboard works when you switch it on and sometimes it doesn't, so you have to use the dodgy mousepad to reboot. The connection to my scanner no longer seems to allow multiple page scanning (all was good on my Zenbook - the Vivobook isn't).All in all, a really, really poor piece of kit. Asus have regressed and pretty substantially - avoid!
S. James
March 21, 2026
Crappy product
The ASUS ROG USB-BE92 presents itself as a premium, next-generation networking device, but in practice it falls short in several fundamental areas—most notably in usability, driver reliability, and overall user experience.The most glaring issue is the poor driver implementation and distribution. A product in this category should function with minimal friction, yet this adapter requires users to actively hunt for working drivers, often encountering incomplete, mislabeled, or non-functional packages. Even when the correct driver is found, installation can be inconsistent, requiring manual intervention, repeated attempts, and technical workarounds that should not be necessary for a modern peripheral.Compounding this problem is the lack of reliable plug-and-play functionality. Instead of a straightforward setup, users may experience partial detection, missing device features, or the adapter appearing in the system without functioning correctly. This creates a fragmented experience where the hardware is visible but not usable until extensive troubleshooting is performed.There are also serious concerns about software maturity and quality control. The inconsistency across driver versions and the absence of a stable, unified installation path indicate a lack of proper validation and testing. For a device positioned as cutting-edge, this level of instability is difficult to justify.From a user perspective, the product places an unreasonable burden on technical knowledge. Instead of delivering a polished, consumer-friendly experience, it effectively requires users to act as system integrators—manually sourcing drivers, identifying hardware IDs, and troubleshooting driver conflicts. This is not acceptable for a mainstream peripheral, regardless of its advanced capabilities.While the underlying hardware may support high-performance networking in ideal conditions, the real-world experience is undermined by software shortcomings and a lack of dependable support infrastructure. The end result is a product that promises convenience and performance but delivers frustration and inconsistency.Bottom line:This adapter is difficult to recommend. Its performance potential is overshadowed by poor driver support, unreliable installation, and a lack of user-friendly design, making it unsuitable for most users and barely acceptable even for technically experienced ones.
George Calistru
March 19, 2026
I received a defective mouse.
I received it for free, supposedly as a "gift" worth 65 LEI / 14.64 USD. It's defective so I threw it straight in the trash. I went back to the wired one. Asus Romania does not offer any technical support. I have tried several times and the problem cannot be solved. I do not recommend cheap mice.
Keith Barber
March 19, 2026
Horrible company
Horrible company! I purchased a router from their website and ended taking 6 days to receive a router. At first, FedEx updated the app, however, I received that it was supposed to be signed for on a Saturday. I logged into the FedEx app, and it had arrived to FedEx near me and will be delivered with the window being until 8pm. Stayed home all day waiting for this package. Never arrived!I canceled my order out of frustration and Asus could get that right. So if was sent back to California and all I get for wasting my time and no update was an I'm sorry. This company does not care at all about the customer! I hope this review deters business
Mr Jason Prendergast
March 18, 2026
Long time ASUS ROG loyalist left stranded over a simple RMA and now questioning the brand
I have been an ASUS ROG customer for years and I have invested heavily in their products. My entire setup is ASUS ROG. I use the 5090 Astral graphics card, the Ryujin IV AIO, the Hyperion case, the Dark Hero X870E motherboard, the 1200W Thor Platinum III power supply, the PG32UCDM monitor, the Delta II headset, the Raikiri Pro controller and the Raikiri II controller. I only buy ASUS ROG and I have always trusted the brand completely.The right trigger on my Raikiri II controller failed, so I contacted ASUS UK for a warranty repair. From the very beginning the experience has been extremely poor. My RMA was rejected automatically several times with ASUS claiming the retailer does not sell ASUS products, even after I provided the invoice. No one made any effort to look into the issue properly.When I finally received a manual reply, ASUS UK told me the warranty is region locked to France and they cannot help. They also refused to provide any contact details for ASUS France, leaving me with no way to progress the warranty at all. The customer service team offered no guidance, no support and no attempt to resolve the situation.This is the lowest value item I own from ASUS, only above the Delta II headset, and yet the support has been the worst I have ever experienced. It now makes me worry about what would happen if something far more expensive failed, like my 5090 Astral or my monitor. I can afford to replace a controller, but I cannot afford to replace a graphics card or a monitor if ASUS refuses to help. This experience has made me question whether I should continue buying ASUS ROG products in the future, because it has shown that even a loyal customer with a large investment in the brand can be left completely unsupported
Customer
March 18, 2026
I bought a monitor. They didn't deliver it and wasted my time for a month!
I raised a request with Asus following the item I bought not being delivered. I was eventually told after prompting that this would take three business weeks to investigate, and despite repeatedly asking for updates, none were given. I understand that a process can take a certain amount of time, but at no point was I updated as to progress or offered a replacement item. I was refunded at the end of the three week investigation but surely it would have been better to send a replacement item straight away, so that a customer actually receives the (expensive) item they have paid for? Throughout, I felt that while my emails were replied to, no attempt was actually made to engage with the points I made. Ultimately every response boiled down to "wait until the investigation is completed" which completely ignored the fact I had spent a significant amount of money on a product that through no fault of my own had not been delivered. I was able to confirm within 5 minutes of speaking to the courier that the product hadn't been delivered. Thus all they had to do was supply a replacement. Instead my time was wasted for a month and I've bought a better product with another company.
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