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3.4 / 5
Average user rating
925
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article.com Reviews
Read real experiences from customers of article.com.
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Blake Prentice
March 11, 2026
Horrible experience
Horrible experience. We ordered a “custom” model couch. Estimated to arrive in 6 weeks. A few days after it was supposed to arrive, we called and they informed us they didn’t know where it was. After calling them everyday for two weeks we got different responses each time from “we’ve lost it” to “its here, we just need to deliver it” to “it’s in transit from California”. Nobody could provide us answers or give updates. Customer service was atrocious. Then when the couch was finally delivered. The movers they “hired” weren’t hired to bring the couches into our apartment. Then we open up the couch and it’s not even the right one. Terrible experience. DO NOT RECOMMEND.
Mudlark
February 20, 2026
Terrible delivery service. The worst.
I hope I like the bed. But the delivery service they use couldn't be worse. Please beware, if asking for white glove. They did a terrible, sloppy job, they chipped paint and wood while bringing parts in, they arrived 1 1/2 hours after my allotted time. It was in their notes I would need help with taking the old bed frame out-- but they took one look at it and refuse, suddenly there were "liability issues" even tho I spoke to someone at Ryder in the morning to confirm this, and yes, it was in their notes. They had 4 more people to get to after us, and it was already 5 pm, so clearly over booked and more about rush than actually doing a good job. I only hope my bed has been put together well, but my husband and I had to move it into position ourselves. And remove the mattress and redo that part as well, because the mattress protector was hanging out the side from the bottom, ripped apart. TERRIBLE service for which I paid.
Aizen Shaw
January 23, 2026
Self-deterioration and cracking!!
The finish is literally deteriorating on its own — after just a few weeks and with zero use. I bought this a few weeks ago, went on a trip, and came back to find the finish getting worse day by day. It now looks like the wood itself is starting to fall apart!! The sitting area is cracking in the middle as well.And if you’re wondering why all the reviews on their website are glowing, it’s because they appear to filter out negative ones. They never posted my 1-star review, even though it followed their stated policies. Rule of thumb: never trust reviews shown on the seller’s own website.
Jessica G
January 21, 2026
Overpriced - buy elsewhere
Overpriced for the quality. There are better more comfortable options.
Leo Po
January 4, 2026
Quality Concerns
I ordered the amoeba table. The design is beautiful and I'm happy with it overall.However, my first order came with deep scratches on the table, clearly damaged while manufacturing. Customer support was very pleasant and I sent it back for another one without fuss. This table also has some small damages as well. I've kept the table but I would like order from Article in the future as they clearly have quality issues which is disturbing considering their prices.
Holly
December 29, 2025
3rd ARTICLE PURCHASE AND RECOMMEND THE BRAND!
Just opened my third piece of furniture from Article and have been very happy with each one. This purchase was a VERY solid wood table which was hefty to bring inside but simple to assemble and lovely to dine on. It also arrived two weeks faster than scheduled, just before Thanksgiving.
Pouya Bonyad
December 26, 2025
Bought an Article sofa about four years…
Bought an Article sofa about four years ago. Normal use, properly cared for. The seam has come apart, which is not what I’d expect from a sofa at this price point.Contacted customer support and was told it’s out of warranty and no resolution or goodwill option is available. Posting this so others can decide with full information.
S. Lim
December 25, 2025
High Price, Low Quality, Poor Customer Service
In 2022 we purchased an Ellow 28.5" Reclining Lounge Chair in Ashford Gray for about $1200. Three years later, after very light use by a person weighing 170 pounds and less frequently by another weighing 110 pounds, the reclining mechanism began to make a loud popping noise and to function roughly, and a component in that mechanism began shredding the upholstery on the side of the seat cushion. (About six months earlier, we noticed that the seat cushion lost support and we began sinking into it, which caused the lumbar-support part of the seat back to dig into our spines.) Article responded to our inquiries by saying that there were no exceptions to their one-year warranty, despite the fact that poor workmanship and substandard materials rendered our pricey recliner unusable. Meanwhile, our similar recliner from Amazon, purchased later in 2022 at a price 1/3 that of Article’s, continues to function perfectly. Article does not stand behind its products. In stark contrast, we recently had a problem with our Arhaus sofa, purchased 14 years ago, and that company honored the lifetime warranty for its frame and springs. From now on, we will avoid Article and will instead do business with reputable companies like Arhaus, which stands behind their products.
Eric Champlin
December 23, 2025
Horrific customer service and delivery experience
I ordered an outdoor furniture set from Article last month after many former Article purchases in the past. This experience was a nightmare. Article's delivery partner, Ryder Last Mile, has not shown up for FIVE confirmed appointments over the past month. It's sad to see a formerly amazing company with great customer service sink so low. I cancelled my order after the fifth failed delivery and will never purchase from Article again.UPDATE: I have now been told that not only have I already been charged for an order that I never received, that I must now wait for Ryder to locate and return my order to Article, and allow Article another "approximately 3-5 days" to process my refund. For an order I NEVER RECEIVED.
Tarek
December 9, 2025
Average Products. Awful Customer Service.
I'd say their products are better designed than functional, overall. In our case, we got a couch that looks lovely, but is just not particularly comfortable.I also ordered a desk that wasn't delivered on time and the customer success experience trying to find it and get it delivered was so awful it's shocking that this is Article's specialty. They managed to place blame on either the customer (e.g. not actively finding the 3rd party shipper and scheduling a delivery) to the 3rd party delivery company (well it's out of our hands).
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