armani.com Reviews
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1.8 / 5
Average user rating
455
Total reviews
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armani.com Reviews
Read real experiences from customers of armani.com.
Brands may not incentivize or pay to hide reviews.
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slchottie
March 8, 2026
poor customer service
poor customer service. would not recommend.
Muhammad Umar Ghani
March 5, 2026
Load of headache
I ordered a sweatshirt which I didn’t like I tried returning it for about 3 days because error 500 keeps appearing. Finally contacted customer support asked them. Thankfully as I was waiting for a reply somehow the error had gone and I got my return label not it’s been about 5 days since I returned and the error 500 pops up everytime I try to track my return
MRJAROSLAVVESELY
March 4, 2026
I didn’t recieve a item in my parcel…didn’t refund
I didn’t recieve a item in my parcel and they refused to refund me stay away from this company they haven’t got any customer values
Laura Leanne
March 3, 2026
Very happy with my order!
I was slightly worried about ordering from Armani.com after reading all the bad reviews but I had already placed my order, I ordered a pair of trainers on Saturday afternoon (28/02/26) I received confirmation with my order number, it stated they don't dispatch on weekends so I didn't expect to hear anything until Monday, Monday arrived and I received a direct text from DHL with tracking details and informing me my order had been processed, collected and delivery would be Tuesday (03/03/26). Tuesday morning arrived and I then received a further email from Armani telling me my order was out for delivery and I was able to track my order for an ETA and i was given a 2 hour time slot, the trainers arrived in the morning, very well packed and came with a lovely gift bag, I am so pleased with my order, 2 day delivery, updates with dispatch and a 2 hour time slot, I honestly couldn't fault them!
Spiro
February 12, 2026
Another supposed "premium" brand with…
Another supposed "premium" brand with shocking behaviour.I ordered an item of clothing online (102102666) on Monday 9th February that claimed delivery will be 2-4 working days - I needed the item by Saturday 14th (Valentines) so assumed this would be OK. After the initial email confirming the order, by late afternoon on Thursday 12th, I still had not received any further info. I went onto their online chat who looked into this for me. Came back saying I would not receive the delivery tomorrow (Friday 13th) and that their delivery policy is 2-6 working days so still within that (if received early next week). I sent them a screen-shot of the order online where it stated delivery in 2-4 working days. After agreeing the information they gave was misleading, they could not confirm a delivery date at all. I asked if the item was actually in stock. I was told, yes it is in stock. I asked if I could collect. I was told that the item was not available in ANY of their stores within the UK, only at their Logistics centre. What on earth are you selling! Unfortunately, due to not being able to receive the item before Valentines Day, I asked to cancel my order. I was told that she will verify internally my request for cancellation and will contact me back as soon as possible as she receives feedback on the matter. So I waited.... only to be told due to prolonged inactivity this chat will now be closed. And with that, my chat disappeared with no forthcoming email with the transcript chat- lucky I took screen shots! You can not make this up! Disgraceful service - you should be ashamed!
User
February 7, 2026
Absolutely appalling, theft
Absolutely appalling, I paid £230 for a coat 1 month ago bought online, they said its delivered, its not, they wont provide proof of delivery which i know they dont have as not received. So basically stolen £230 from me
Emma
January 18, 2026
Fantastic brand and customer service.
Fantastic brand and customer service.We have been buying from Armani for many years, it's always pleasant. We live in the UK, products are shipped from Italy. Delivery and returns have been smooth even after Brexit. And in recent years, it's gotten even better by making returns digital. We love the designs and the quality of most pieces is great.
TKM
January 11, 2026
wrong size giude on their website
I purchased 6 T-shirts, all marked as final sale items, and selected Medium size for all of them strictly based on the size guide provided on your website.According to your size guide, Medium corresponds to a chest measurement of 37.75–39.25 inches, which fits me well. However, the items I received are at least two sizes larger than expected. The actual chest measurement of the Medium T-shirts I received is 44 inches, which clearly does not match the size chart shown on their website.This is not a customer sizing error but a clear mismatch between the advertised size guide and the actual product measurements. Despite this, their customer support team has refused to acknowledge the mistake or offer a replacement with the correct size, which is very disappointing. the incorrect sizing is due to inaccurate product information on their website, Never ever i wll buy anything from Armani again.
Safety
December 31, 2025
Idk i only bought stuff off them…
Idk i only bought stuff off them through asos cause sadie sink or smth
Matteo Bianchi
December 22, 2025
Terrible quality and not even partial refund!
I bought a faux-leather motorcycle jacket from them and it is already flaking and getting destroyed. It's unconscionable that such a luxury brand as Armani sells an item that will not resist wearing it 20 times over 3 years (I live in Miami so limited opportunities). One can get better durability with a Temu jacket for $29.99 !!My Tesla's seats are made of the same PU leather and are still perfect after daily use for over twice that many years!And obviously they refused to da ANYTHING either in store or online, not even a gift card or discount!
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