arizer.com Reviews
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4.6 / 5
Average user rating
70
Total reviews
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arizer.com Reviews
Read real experiences from customers of arizer.com.
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Stephen Hughes
March 31, 2026
I can't fault Arizer at all
I can't fault Arizer at all. They have dealt with my issue in a very positive professional manner. I can’t fault the Arizer Solo 3, its the best portable by far that i have tried to date than most top of the range Medical Vapourisers, this unit has to be the best! Especially for flavour chasers, if you like to taste your Medical Flower, this has to best device for that.All glass pathway vapourising and so easy to use. Excellent Service all round, thankyou Arizer 👏
Don Christian
March 30, 2026
My original Solo 2 stopped working…
My original Solo 2 stopped working after years of dependable service. I ordered a Solo 2 MAX for a replacement and requested expedited delivery since I am doing a chemotherapy regimen. Customer Service went well beyond anything I expected to expedite delivery and provide overall excellent customer satisfaction.
bill s
March 19, 2026
best vape product great customer service
Arizer makes the best vape products I've ever used. Switched to this when I gave up smoking and I don't miss it at all. I like the accessories and the attachments make it fun too and much easier to give up smoking. Far healthier too. I own the air SE, Air Max, qx2, and my absolute favorite is the solo3 v2. All great products each with their own benefits. I especially like the glass parts and it's easy to avoid contact with the metal heating element. Other Vape products I've used were much harder to control and prevent combustion. Plus I owned a different brand where the glass cracked but was not replaceable. These units have all replaceable glass parts. That's a big plus for me.Recently I had a problem and had to mail the solo 3 back. They replaced it and turned it around in about a day. They have a US service center so it was really easy. Excellent customer service! That's rare these days as I usually have to spend hours to get anything repaired or explained. They made it very seamless. Glad I purchased from them and I would certainly purchase again.
Christie Toliver
March 13, 2026
Fantastic Customer Service
Fantastic and thorough customer service. I will continue purchasing their products. Thank you, Arizer!
Mike Boyce
March 11, 2026
Long Time Customer
I've been a customer for about 10 years. I've found them to be professional and patient when dealing with my concerns. I still have a unit that is 10 years old and still working for me on a regular basis. I like their service and that they are Canadian.
Jim Johnson
February 27, 2026
5 stars for customer service
5 stars for customer service, 4 stars overall because I had to use them! Overall from everyone a 4.5 which means they are a solid company, and that’s what I found.
San
February 22, 2026
Great customer service
I Love my Solo 3 v2, had a little problem with it and the customer service was incredibly fast and helpful.I already knew their products are great , but this kind of service is what makes me think I'll be keep buying their products in the future.
Albert Nagel
February 19, 2026
Awesome Vape, Awesome Company!
I ordered an Arizer Solo 3 V2 from Arizer and made a mistake on my order, but the company was able to fix the issue within hours of me reaching out. This superb customer service was followed by receiving one of the most awesome pieces of tech I have ever owned. I mean this vape is like having a whole volcano vape in your pocket. The material is evenly cooked, the taste is incredible, the battery life is mind blowing, and the customization options in the software leaves nothing to be desired. My favorite part of the device is how easy to clean the system is. The device feels built solid and its backed by a company that clearly has great customer service. I expect to have it for years to come. Thanks Arizer!
Mark Robinson
February 10, 2026
Stellar customer support!
My Solo 3 started having issues charging (likely a result of less than a stellar track record with its placement in my bag), and so I contacted Arizer for support. The support team provided excellent troubleshooting that ultimately led to need for warranty service. The process was PAINLESS and I had a replacement unit within a week. I can honestly say that Arizer is one of the brands out there that others should look to emulate for an exceptional product and phenomenal customer support.
Craig Manning
February 6, 2026
Custimer service is rubbish
Update ..i am in uk and the service has been amzing ..thank.tou so much for sorting my issue witj thr error code and replecing my unit ..im.sorry i jumed to conclusions without giving you a chance ..thank you
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