arhaus.com Reviews
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1.6 / 5
Average user rating
149
Total reviews
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arhaus.com Reviews
Read real experiences from customers of arhaus.com.
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Rachael Mueller
March 29, 2026
I had an amazing experience buying a full living room and dining room.
I had an amazing experience buying furniture from Arhaus in Palm Desert California. I worked with a designer, Bryce C. He was extremely helpful, even coming out to our home to measure our space and create full color renderings of our space with the new furniture. It really helped me to be able to make decisions which made it very easy to make decisions. Of note, the designers do not receive commissions so they are not incentivized to sell to you, but rather, to ensure you will be happy with your purchase. I became a trade partner with Arhaus after this experience because I believe in the product and the service I received so much.
Olivia
March 25, 2026
They get your money and check out
For how expensive this furniture is you would think they could afford decent customer service training. If anyone at Arhaus actually cares, please hire a customer service leader that knows what they are doing. I followed up with customer service after radio silence for more than a month and got ZERO acknowledgement of the delay followed up with a curt, unhelpful response. This was related to missing parts on the furniture that was delivered. Daniele is completely phoning it in over there and it reeks of mismanagement.
Carol Goodyear
March 1, 2026
I have never in 70 years had worst…
I have never in 70 years had worst customer service than I have at Arhaus. And I'm in customer service. Between issues getting money refunded that I paid and then cancelled before delivery and the lack of communication between Arhaus, the delivery people and my husband and me, it is just the worst ever. I wish I had seen these reviews before ordering anything from Arhaus! And my issues have yet to be resolved since 12/15/2025.
Em HOB
March 1, 2026
I bought a sectional
I bought a sectional in 2021. I was told I could wash cushion covers. Well you really can't. Mine have fallen apart. I spent $8000!!! On performance fabric I guess you can't wash. I went to the store they were so damn rude to me. Pretty much told me I was stupid. Now I am out of $8000 for a sofa only 5 years old. I have numerous issues with the cushions as well. They've been replaced also. WHAT A JOKE DON'T SHOP AT ARHAUS. THEIR CUSTOMER SERVICE IS HORRIBLE. PRODUCTS ARE HORRIBLE.
Jeanette Delaney
February 28, 2026
I’ve purchased over $60,000 worth of…
I’ve purchased over $60,000 worth of furniture in the last six months. I am so disappointed to say the least. I have so many pieces that are up for exchange because they sent me the wrong items after waiting months for them. This is an ongoing mistake that happens with them often customer service is extremely hard to get through to and get any real customer service. I highly advise if you’re looking to spend money on furniture buy from Restoration Hardware instead. I have purchased for the last four years with restoration hardware and have been very satisfied in customer service and in quality respiration hardware actually send you the correct pieces and the quality is much higher than Aarhus. Long story short I’m still waiting for a couch that I ordered in September and it is going to be March. It was delivered to me incorrectly twice. The crazy thing is that when you call customer service about problems like mine you can’t get to any manager or any personnel in charge they give you the runaround even when you spend $8000 on a couch. I’ll say it one more time do not purchase from Aarhus. If you’re going to make an investment, please purchase from restoration hardware take it from me. It’ll save you many many months of headaches.
Flora Lawson
February 27, 2026
Quality Customer Service
Trinity and Tara at Arhaus provided an exceptional design experience from start to finish. Trinity took the time to understand my personal style and how I wanted my forever home to feel. She guided me through selecting the perfect sofa, dining table, and chairs, an end table, and a stunning rug that brought the entire space together beautifully. Tara’s rendering gave me a clear visual of the layout and ensured the room felt cohesive rather than cluttered.Their professionalism, attention to detail, and genuine care made this process seamless and enjoyable. I’m truly grateful for their outstanding service and the relationship we’ve built along the way. If you’re searching for knowledgeable, talented, and customer‑focused professionals, I highly recommend visiting Trinity and Tara at Arhaus.
Peter Chaalan
February 18, 2026
I wish I had seen these reviews before…
I wish I had seen these reviews before going to the Fairfax Corner store. The salesperson was so kind at first, but then turned into a vampire when I complained about the delivery delays. She got really nasty. Is this how Arhaus trains you to treat customers? Delivery delays with no hope in sight. They claim the chairs will go from Ohio to Baltimore, and that takes 2 weeks, and then Baltimore to Fairfax takes another 2 weeks, yet they charged my card.
Sadye
February 14, 2026
customer service rated zero.
I ordered an item and was told it would arrive in june 2026. It came in feb but was the wrong color. I went to the store and asked for assistance to carry it inside and was told they dont do that. Once returned i asked about another item which was not in stock and asked if it could be held until my return but was told they couldnt help me with that either. the staff are incredibly unkind and unhelpful what a disappointment
S. Lim
January 31, 2026
Inability to fulfill orders; unprofessional and hostile Arhaus concierge rep
We ordered and paid for one set of 4 Naka bowls on 26 December 2025. To our surprise, on 7 Jan 2026, we received only 1 bowl and contacted Arhaus Concierge. Arhaus apologized for the mistake made by shipping/packing/warehouse and promised to send us one set. On 23 Jan 2026, we AGAIN received only 1 bowl. We spent hours with Arhaus to get the remaining bowls. On 31 Jan 2026, we received FOR THE 3RD TIME just ONE bowl, not a set. When we called Arhaus on 1/31/2026, a female rep maligned us by saying that her record showed one set had been mailed and that the total weight of 4 bowls was 3lbs. She accused of lying about it, talked over us, and was completely unprofessional. We weighed the box, packing material, and one bowl, which weighed 3lbs, We sent to Arhaus concierge a photo and a video of us packing the empty box with packing material and 1 bowl, and then immediately weighing the box on our scale: 3lbs. Hence a set of 4 bowls in a heavy box with adequate packing materials would have weighed much more than 3 lbs. Arhaus's inability to fulfill a simple order for over 1 month is unacceptable. What's even more outrageous is Arhaus rep accusing us of LYING about it and offering a $10 credit (which is ridiculous, since we can't even purchase one bowl at that price) for "inconvenience." We are absolutely done with Arhaus. Good Bye, Arhaus.
Muhammad Owais
January 24, 2026
Extremely Disappointing Quality and Nonexistent Customer Service
I purchased an Arhaus Kipton couch in April 2025, expecting high-end quality that matched the premium price. Less than a year later, at least six cushion covers have come undone, exposing the cushion inserts. This is unacceptable for furniture at this price point.I filed a warranty claim in early November 2025. Since then, I have emailed Arhaus nearly 10 times and called at least five times. My emails have gone completely unanswered. Every phone call ends the same way: vague apologies and a request to “give them a few more days” while they supposedly check with vendors or the parts/warranty department.It is now approaching February 2026, and I still have no timeline, no resolution, and no meaningful response. I don’t know when—or if—this issue will be fixed.The product quality is disappointing, but the lack of follow-through and communication is far worse. For a company that positions itself as luxury furniture, this level of customer service is shocking. I regret this purchase and would strongly caution others before buying from Arhaus.
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