ardene.com Reviews
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1.4 / 5
Average user rating
239
Total reviews
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ardene.com Reviews
Read real experiences from customers of ardene.com.
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Nelson Espinosa
March 25, 2026
Scam store
Don’t buy from Ardene.com—they are scammers. On their website, they show clothes as being in stock, but once you make a purchase and pay for shipping, they send you an email saying most of your order is unavailable. To make it worse, they don't allow you to cancel the order. It’s a total scam.
Janelle A
March 5, 2026
Order Delayed Over 30 Days Later, Still No Order!
Order placed on January 9, 2026. I originally ordered 4 items, all of which were listed as in stock. On January 14, I received an email saying that 1 item was no longer available and that it would be deducted and refunded from the total invoice. That was disappointing, but fine — it happens.Then February passed with no updates. The order tracking (705142796) hasn’t changed since January 23 and still states: “Delivery delayed: The goods have not been loaded and delivery will likely be delayed.”I emailed customer service asking for an update and whether I could receive a refund since I no longer wanted to deal with the delay. I never received a reply.It’s now March — well over 30 days — and I still have no order and no communication from the company. Customers shouldn’t have to send multiple emails just to get basic updates about an order.At this point, I simply want a full refund. I no longer want the items. Super frustrating experience. I’ve since read many similar complaints from other customers.Do not order from Ardene! 0 Stars.
Emily Paradis
January 30, 2026
Madesoft Hoodie - waiting 10+ days
Placed an order in store on Jan 17 for the Madesoft Fleece sweatpants and hoodie in pink. The pants arrived quickly but we are still waiting on the hoodie 10+ days later. I am becoming concerned that they oversold and that it is simply not going to arrive at all. If that is the situation I would expect a communication so I can cancel all together and try to get a matching set in an available colour way. ***UPDATE***Hoodie never arrived. Customer service blamed Purolator, which was just an excuse. Unfortunately this will deter me from ordering anything online from Ardene in the future and I will advise others to do the same.
DetroitBaby Girl
January 30, 2026
If I could put a zero I would.
If I could put a zero I would.Worst customer service of all time... They can't tell me why my order is being delayed, the girl I spoke with literaly said " I don't know when you will get your order". I asked her for an approximate time lile days, weeks, months ? She replied "I don't know. She was so apethetic. I placed it oved two weeks ago for ONE item and it still has not shipped.
Jayana Wall
January 27, 2026
Worst online company
It’s been almost a week since I placed my order up until now I don’t know wheee exactly is my order , they keep making excuses about shipping delays …
Sophie
January 24, 2026
Fraud place run by Chinese cyber…
Fraud place run by Chinese cyber criminals. Arden is a juice bar company in Atlanta GA these people pretend to be Arden outdoors selling trees. They hit my bank account 4 times in less than 2 minutes. Google provided a complete profile on their criminal history. DO NOT USE THEM
Archana Chandel
January 9, 2026
Always best experience
Always the best experience at Ardene.
Adair Sigurdson
December 12, 2025
IF YOUR PACKAGE IS STOLEN ITS YOUR FAULT
If I could give 0 I would. My package was stolen off my doorstep, no signature requested and Purolator just snaps a picture and doesn’t have to knock or ring the doorbell. That’s what they said. Ardene said it’s my responsibility even though I had notifications enabled and it didn’t come for over two hours after my package was gone. I’m out $136 dollars and my 11 year old won’t have anything for Christmas because that’s all I had. If I had known I would’ve not ordered from Ardene. I won’t ever again. They should’ve had a policy featured on the checkout page or a tick box saying you agree to be held responsible. They are a joke and not Canadian. They advised me I should’ve had to delivered somewhere else. Again a joke. My package was to be delivered by Purolator on December 3 and you cannot update it I tried. I had even initiated an inquiry because it still hadn’t come. Bottom line don’t over from Ardene. They said they are Canadian but they are not. I filed a police report and now I’m going to report to BBB. PLEASE don’t order online you will not get your money back or a replacement. Just look at their rating on here.
Natasha Gilheta
December 9, 2025
Misleading promotions, suspicious cancellation, and benefits that don’t exist
I made a purchase on Black Friday, and after 6 days, Ardene canceled my order claiming the item was “out of stock.” On the same day I received the cancellation, I checked the website and the exact same item, in the same color and size, was available for purchase — but now at the full price. This is, at the very least, dishonest.I used my birthday coupon on the canceled order and never got the benefit back. On top of that, the homepage displayed a 20% birthday discount, yet customer service told me that “no 20% birthday coupon was found” in my account. In other words, the website shows discounts you supposedly have, but that don’t actually exist.Ardene’s rewards and coupons feel like a scam: you use them, they cancel your order, and you lose the benefit.First and last time shopping with this store. Not recommended.
MR G GOUGH
November 21, 2025
Do not purchase anything from this company
Do not purchase anything from this company they are a conI ordered in July and have still have not received order despite payment being taken straight away.When i email them all i get is the your order is being sorted - I am now about to start a legal claim with them to recover
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