appsumo.com Reviews
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3.7 / 5
Average user rating
1445
Total reviews
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appsumo.com Reviews
Read real experiences from customers of appsumo.com.
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Rosie Warda
March 28, 2026
Appsumo support is great
You have to know that you are getting lifetime deals on start ups. Sometimes the program is glitchy, and not always will it be the tool you use long-term. Expect something like one winner for one dud.What made this 5 stars is the incredible value and also the very courteous Appsumo support. I power most of my business with LTD by now, saving thousands every month.
Iris Grimm
March 27, 2026
Great Tools Backed by Responsive Support
I’ve been a member of AppSumo since 2018, and it has been a valuable resource for my business. Over the years, I’ve discovered many tools through their platform that have helped simplify processes and make running my business easier.Whenever I had a question or ran into an issue I couldn’t solve on my own, their support team was quick to respond and usually provided a solution within a day or two.It’s been a reliable platform for me, and I’ve recommended AppSumo to many friends and colleagues over the years.
Rozange Francis
March 23, 2026
AppSumo banned me for reporting a scam — then tried to make me file tax forms to get my own money back
I was an AppSumo Plus member for years, with dozens of lifetime deals across two accounts. Here's how AppSumo treats long-standing customers who document a legitimate complaint.In January 2026, I reported that Ocoya — a social media tool sold on AppSumo — advertised 12 social network integrations on its website, complete with customer testimonials. I only ever had access to 5. The other 7 were greyed out and unusable.Ocoya's own support agent, Maria, gave me three different stories in the span of a week: first that only 5 networks were supported, then that the rest were "upcoming releases coming soon," then that they were "only available in Beta." All while the Ocoya website continued displaying all 12 as available, with testimonials praising networks nobody could actually use.I called this out. I used the word "liar" twice, in direct response to two documented false statements. That's the full extent of my so-called "hostile communications."AppSumo's Customer Support Manager, Anna Ghirardelli, reviewed my case on February 20 and wrote: "No action is being taken on your account." Three weeks later, AppSumo CEO Noah Kagan personally emailed me to say: "team responded twice and you are harassing the partner. not cool."Within hours, both my accounts were permanently closed. Every lifetime deal, every Plus benefit, every tool I relied on for my business — gone. In direct contradiction with the written commitment their own support manager had made weeks earlier.Their "resolution"? A refund of $53.10 for Ocoya. But here's where it gets absurd.Because the original PayPal transaction was too old, AppSumo routed the refund through Ramp, their corporate expense platform. Ramp then asked me to register as a vendor and submit a W-8BEN — a U.S. tax form for foreign persons receiving income.A refund is not income. It is the return of my own money. There is no taxable event, no withholding obligation, and no W-8BEN requirement. AppSumo chose to process a simple $53 refund through a system designed for vendor payments, then made it my problem when their own system demanded tax paperwork that has no legal basis for a refund.Let me summarize what happened:Partner advertises features that don't existCustomer documents the misrepresentationSupport manager confirms in writing no account action will be takenCEO accuses customer of harassmentBoth accounts permanently bannedCompany offers a $53 refund but routes it through a vendor payment system requiring tax forms that don't apply to refundsCustomer is left with no accounts, no lifetime deals, and a bureaucratic maze to recover $53 of their own moneyAppSumo's entire business model depends on entrepreneurs trusting that the platform will stand behind what it sells. In my case, they protected a partner caught advertising features that did not exist, punished the customer who documented it, and then couldn't even process a refund without turning it into a tax compliance exercise.If this is how they treat a paying Plus member with a documented, legitimate complaint, ask yourself: what happens when it's your turn?
Jerry Selvaseelan
March 17, 2026
Have been buying with appsumo for past…
Have been buying with appsumo for past 5 years and can confirm its a reliable and trustworthy business which is helping numerous solopreneurs start their entrepreneurial journey.
John
March 17, 2026
Appsumo stepped up when the provider stepped down...
Appsumo stepped up when one of the lifetime product creators decided they no longer wanted to be held to their original terms. They made things right with me. It gives me confidence to use their system to research purchase products.
KL
March 17, 2026
Refunded ---no questions asked
I purchased something through AppSumo that just wasn't going to work for me and asked for a refund. They responded right away and were very understanding and processed the refund, no questions asked, no hassles, no upsales. I appreciate that. Sometimes we just make mistakes and it's nice when customer service favors the customer.
Godzilla
March 16, 2026
The product choices are okay
The product choices are okay, but their support takes forever to get resolved. Expect several days before you get an answer. I keep having to nag them to get product codes since the original promo codes they sent were already expired.
Megan Hamilton
March 11, 2026
Customer care is everything and AppSumo delivers
Several fellow small biz owners have been singing the praises of AppSumo to me for years, and when I had a backend audit done, several of the apps she recommended I switch over to were on AppSumo. When I purchased my first one, I soon realized that it didn't have the functionality I needed. The customer care at AppSumo was great - no searching endlessly on who to contact. They rectified the problem within about 30 minutes. In the year 2026, customer service is everything to me, so I can't recommend this platform enough!
F9 Marketing Business Growth Experts
March 10, 2026
The extra mile support for Plus Members
AppSumo Plus membership delivers exceptional support—this experience proves it.I had a Black Friday bundle sitting forgotten in my cart and decided to process it months later (in March!). Payment went through, but one code wouldn't redeem because it was outside the redemption window.I reached out to support expecting a "sorry, too late" response. Instead, Sei troubleshot the issue and came back with a working code for my 5th one-year plan.The deal was already incredible value—this level of support made it even better.This is customer service done right: going above and beyond to delight customers, not just checking boxes.Massive shout-out to Sei and the entire AppSumo team. You've got a customer for life.
Vic
March 6, 2026
Refund denied because of an email I never received
I purchased a deal on AppSumo for $69 on Oct 29, 2024.Later, the partner product apparently shut down and AppSumo says they sent an important notification email on Dec 12, 2025 titled “Important update about your Diffshop purchase.” Unfortunately, I never received that email, even in my inbox, spam, or promotions folder.When I contacted support, I explained this clearly. If the notification had reached me, I would have acted immediately. Missing that email meant I had no chance to respond within their timeframe.What surprised me most is that the entire decision seems to rely solely on the assumption that their email delivery worked perfectly. If a customer never receives the message, there is apparently no alternative notification and no flexibility.I even offered a very reasonable compromise for the store credit instead of a refund because I regularly purchase deals on the platform. That request was also denied after escalation to a supervisor.For a $69 issue, refusing even a small goodwill credit feels unnecessarily rigid and leaves a disappointing impression of the customer experience.I hope AppSumo may reconsider situations like this in the future.
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