anntaylor.com Reviews
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1.3 / 5
Average user rating
139
Total reviews
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anntaylor.com Reviews
Read real experiences from customers of anntaylor.com.
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Eileen Tucker
April 8, 2026
Ridiculous on-line ordering experience
Ann Taylor has the most frustrating on-line ordering I have ever experienced. I shop with Ann Taylor frequently and spend plenty of my hard earned money with them. Whenever I order something for "in store pickup" at the time of check out it defaults to "ship to me" and I am then charged shipping and the additional ridiculously long wait time for the order to even ship out. They claim they are unable to cancel the order because it is processing already! Why would I have something shipped if it is available in my local store and I have indicated "pick up in store." I am not going to order with them any more as this has happened to me on MULTIPLE occasions. I just don't need the aggravation of their ordering process and I will shop elsewhere.
Katia K
April 2, 2026
Not even one star!!!
Not even one star!!!I am extremely disappointed. After the experience I had, I never want to order anything from Ann Taylor again. This was my first and last time.I ordered a satin purple blouse in size XXS, but I received a white blouse in size XL. I called and waited 40 minutes on the phone. I explained that it was very important for me to receive the item for Easter Sunday. The woman on the phone told me she would place another order that same day with expedited shipping and that it would arrive on Saturday before Sunday.I asked her to confirm that the item in the same color and size was in stock, and she said yes. Today is Thursday, and I received an email that my item is canceled. This is terrible. I don’t understand how this could happen. Never again shopping with them!!!!
Jennifer
April 1, 2026
CEO Lizanne Kindler - fix your customer service
Order was never delivered and after a few weeks I emailed customer service. An automatic reply said I would receive a response in 24 hours. 48 hours later, nothing. The online chat does not work - you just sit there waiting for hours with no interacion. It has now been one month and they have taken my money and I have received nothing but frustration in return. Does CEO Lizanne Kindler know what a poorly run organization she is leading?
Anna Karenina
March 31, 2026
Return form online did not work
Return form online did not work. I tried to call, email and reach out via chat but never received a response. Opened a credit card dispute instead. Will never order again!
Marianne C
March 29, 2026
Extremely bad customer service
I would like to give a zero rating, but you are obliged to give at least 1 star. Unexisting customer service at AnnTaylor. I wanted to return my package from Europe to the US (colours didn't correspond with the pictures on their website) but this seems impossible. We chatted, phoned and sent several e-mails but we have the impression that they just laugh with their customers. Those people at customer service are paid to do nothing. We will never order again at Ann Taylor.
Tom D
March 21, 2026
Excess credit card charges - horrible customer service!
Credit card charges for not going paperless. This is not disclosed and hidden in fine print. Refusing to pay it results in late charges which they refuse to waive. Customer service was rude and extremely unhelpful. We will NEVER buy anything from this organization again (this means all of their stores). They lost a loyal customer for a very stupid reason.
Toni Loptien
March 4, 2026
Getting no where
I will admit the initial issue was my own fault. I typed in the incorrect shipping address; however, I immediately called the customer service line to attempt to cancel the order or change the shipping address. I was on hold for over an hour and a half and the first customer service rep told me that because I waited for over an hour to call, he couldn’t help me. After a debate about that and getting now where, I insisted just cancel my order. This first rep said he canceled my order. Feeling uncomfortable with how that was resolved, I called to confirm it was canceled. This second rep said it hadn’t been canceled, but he would cancel for me and send an email confirmation. One week later, no cancellation confirmation email, the entire order has now shipped to an address I cannot receive mail to and the charge is still pending, so I cannot yet dispute the charge. An email rep has gone back and forth me asking for more information and repeated information, I’d already given. This is just terrible, especially for how esteemed their brand among others. Absolutely terrible!
B L
February 26, 2026
Orders in limbo for weeks
Should have learned my lesson the first time it happened. Placed 3 orders with them in the year. Shipping and delivery is horrendous. They take like two or three weeks to ship. Also customer service is non-existent.
C. Turner
February 25, 2026
Absolutely horrific service
Absolutely horrific service. I ordered a large order and realized that they shipped it to an imaginary address when I got the shipping notice - some garbled combo of several prior addresses. They limit both the recipient and UPS from making changes to the address once the item ships. I learned this after waiting on hold over TWO HOURS at which point I used their call-back service (never called back). I contacted them via chat and the individual was extremely unhelpful. Evidently there is not a sole individual in the entire international corporation who can change an address either online at UPS or by calling UPS. I am currently on hold again. If this item that they’ve shipped to the imaginary address does not get returned to them, I am out hundreds of dollars. I will never order from these crooks again. Screw you, Ann Taylor, for your horrific, lazy service. Awful.
Bobbi Conrad Hansen
February 24, 2026
ZERO CUSTOMER SERVICE!
I have ordered several items from AnnTaylor.com Their entire process makes it all impossible. So in the process, to cancel something within an hour, is impossible because emails are held off until after closing and on hold for over 45 minutes to get through. While an order is in Processing, they can't cancel anything. So in RETURNS, every time... every time... it doesn't allow me to pull up the postage label. It says "Oops, only put in the order number" -- oh boy, that happened on EVERY return. We will see how these get back onto my credit card, and they better, because I'm within the 30-day timeframe. Very poor customer service. I don't see myself buying anything else here again. Chat doesn't work, nothing works to get through.
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