animoto.com Reviews
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3.6 / 5
Average user rating
1097
Total reviews
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animoto.com Reviews
Read real experiences from customers of animoto.com.
Brands may not incentivize or pay to hide reviews.
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Mishelle Murselovic
January 28, 2026
DON'T TRUST THIS COMPANY
I was charged $192 Canadian for this "product" that I didn't ever order. They claim I subscribed via auto pay. The same day they charged me, I emailed them to advice that I did not authorize this and request a refund. I asked that they remove any person info. Card info, and any account. They said NO! Then they said they would give me 50% back, I refused I want my full money back. Now they won't answer emails. I would not trust this company with any info.
Melanie Wong
January 25, 2026
Excellent customer service
Excellent customer service. I had accidentally signed up for an annual membership rather than a month-to-month subscription. I reached out and they were able to resolved my issue right away. I received my refund promptly.
Wing Wing
January 16, 2026
Be careful of your payment
I’ve been an Animoto customer for years, though I stopped using it for a while. Recently, I applied a promo code that extended my plan through February 2026. Later, I attempted to subscribe with a different discount code, expecting to see a field to enter it before confirming payment.Instead, Animoto charged my PayPal immediately without any confirmation prompt. It appears they retained my PayPal details from years ago and processed the payment automatically. To make matters worse, the original promo (valid until Feb 2026) was overwritten and forfeited.I contacted support, but they refused a refund despite zero usage after the charge. This experience feels misleading and unfair. Be cautious when attempting to apply new discounts—charges may process instantly, and prior promotions can be lost.
Brigitte
January 5, 2026
NADIA and everything she told me!
NADIA and everything she told me!she is so professional and personalising, bcs she is really interested to help and gives the best counsils. very thankful and grateful to Nadia !
Travis Carey
January 2, 2026
Another Google supporter because Google…
Another Google supporter because Google makes websites that crash.
Nihad Cavad
January 2, 2026
4K Export Support Inquiry
Hello,I am currently using your software, and I noticed that the maximum export resolution is limited to 1080p. However, I need to export my projects in 4K (2160p).Could you please let me know if 4K export is supported?If not, are there any plans to add this feature in the future?Thank you for your time and support.I look forward to your response.Best regards,
Majong
December 28, 2025
I used this service one time in the…
I used this service one time in the past (10 years ago) but in this time I got 2 times information from google that my personal data was found on the Dark Web and stolen from Animoto! Dont trust Animotos Security!
Kristi
December 26, 2025
Your customer service
Your customer service! I accidentally deleted my project and within hours Chris had it restored to my account. I am so grateful!
Katie Madsen
December 25, 2025
Made a video about my grandfather
I just made a video about the life of my grandfather as a Christmas gift to my kids and relatives. It was a fun project and very doable. I really like Animoto because they want you to succeed. They even offer personal one on one instruction which I did and found it to be motivating and helpful in navigating the tools to make a video that I am proud of.
Afonso
December 22, 2025
Be very careful
Unsure how but someone created an account with my details and they end up with in dark web. Be aware!
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