amtrak.com Reviews
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1.7 / 5
Average user rating
885
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amtrak.com Reviews
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Fatima Garcia
March 30, 2026
Most of the times i have traveled via…
Most of the times i have traveled via the amtrak I have had pleasant experiences. Its about a 50/50 chance of having a train with free snacks. Also the bathrooms are usually clean. I have had some delays however they have not caused me to miss a train as the bus connection waits for the train.
Bradley Schrock
March 22, 2026
Corrupt Company
I had two different train tickets booked that were advertised as fully refundable before departure. They then cancelled the train and automatically booked me on a bus to a different city hours away instead of canceling me and sending a refund. They made me jump through hoops to cancel and when I finally did they sent me an email that I will have the full amount refunded to my card. A month later when I checked on my credit card statement they had only refunded less than half of the amount. I will never spend a penny on Amtrak again. I hopey you go bankrupt.
june spain
March 18, 2026
ASSIGNED SEATS ON COACH/ PALMETTO 90
I RECENTLY BECAME A CUSTOMER OF AMTRAK TRAINS AND HAD REPORTED TO PEOPLE AT WORK AS WELL AS TO FAMILY MEMBERS HOW I ENJOYED RIDING FROM FAYETTEVILLE, NC TO WASHINGTON, DC TO VISIT A SISTER WHO LIVES IN DC. MY RECENT TRIP WAS ON PALMETTO 90 ON 03/13/2026 DEPARTED AT 12:46 PM. I DID NOT HAVE A PROBLEM WHEN THEY BOARDED A LADY WITH 8 TEENAGERS FIRST SO THEY CAN BE TOGETHER BUT UPON BOARDING AND SEEING SEVERAL OPEN SEATS, I PROCEEDED TOWARD AN OPEN WINDOW SEAT BEFORE AN AGENT GAVE ME A PIECE OF PAPER WITH #14 ON IT. I WENT AND SAT DOWN TO THE WINDOW SEAT AND THE AGENT CAME AND TOLD ME THAT I COULD NOT SIT THERE BECAUSE THOSE SEATS WERE RESERVED FOR COUPLES OR PAIRS AND I HAD TO GO TO THE NUMBERED SEAT ON THAT PIECE OF PAPER HE HAD GIVEN ME WHICH HAD A LADY ASLEEP AT THE WINDOW SEAT SO I WAS PLACED IN AN AISLE SEAT; I AM 73 YEARS OLD AND I AM NOT EXAGGERATING WHEN I SAY THAT I WAS VERY DISAPPOINTED BECAUSE I WAS UNABLE TO SLEEP DUE TO PEOPLE WALKING BACK AND FORTH TO BATHROOM OR CAFE AS WELL AS BOARDING OR GETTING OFF TRAIN AT THEIR DESTINATIONS, WITH CARRY ON BAGS EITHER RUBBING AGAINST MY ARM OR SHOULDER. I ALSO BECAME NAUSEATED FROM BEING SO UNCOMFORTABLE AND SLEEPINESS. I WOULD LIKE TO KNOW BEFORE MY NEXT TRIP TO WASHINGTON WHETHER PASSENGERS WILL BE ASSIGNED SEATS FROM NOW ON SO I CAN MAKE OTHER ARRANGEMENTS. I HAVE TO BOOK A RESERVATION BEFORE APRIL 3, 2026.
Michael
March 18, 2026
Traveling With Disabilities Shouldn’t Feel Unsafe
I rarely leave reviews, but this experience with Amtrak needs to be documented—especially from an accessibility standpoint.My fiancé and I both have mobility impairments and specifically booked an accessible bedroom for a round trip between Waterloo, IN and Chicago, IL. I also travel with a service dog. These accommodations are not optional for us—they are necessary for safe travel.On our trip to Chicago, the car attendant required us to completely vacate our accessible room approximately 15 minutes before arrival simply because the upper bunk was in use. This forced us into an unsafe situation where we were expected to stand and balance while the train was still moving. For anyone without mobility issues this might sound minor, but for us it was not only difficult—it was unsafe. Managing balance on a moving train while handling a service dog is not reasonable.The return trip was significantly worse. The condition of the train and surrounding environment raised serious safety concerns. At one point, a train car door was open while the train was moving. Additionally, there was an obstacle left in the middle of the car that blocked safe passage toward the dining area. For passengers with mobility limitations, clear and stable pathways are essential, and this was simply not maintained.The accessible bedroom itself did not feel like a properly maintained or reliably safe space given the circumstances. Between being forced out early on one leg of the trip and dealing with safety hazards on the return, the overall experience fell far below what should be expected—especially for passengers paying specifically for accessible accommodations.Customer Relations ultimately issued two vouchers totaling $214. While I appreciate that acknowledgment, it does not fully reflect the extent of the issues experienced across both legs of the trip. This was not just a matter of inconvenience—it involved accessibility and safety concerns that should not occur in the first place.Amtrak has the framework to provide accessible travel, but in this case, execution fell short in ways that directly impacted passenger safety and confidence. I hope this feedback is taken seriously and leads to meaningful improvements.
Matthias Pychlau
March 14, 2026
Poor service quality
Both the train and the service leave lots of room for improvement. When there was an almost two hour delay because of another late train and an onboard power failure the staff were not willing to provide drinks while passengers waited for their dinner, citing policies preventing them from opening the fridge. Also as a grandfather of 10 I had to go back to my room to get an ID to show I was over 21. Reasonable service is just not a priority for them.
Kevin Schiltz
March 12, 2026
Not impressed..first they canceled my…
Not impressed..first they canceled my train...no warning or anything or even an explanation. Totally disrupted my work schedule..did they care no! So once I was able to get another train booked it was late...some genius decided to put a freight train in front of the passenger train. Now this trip is doubling in time and messing up more schedules. No employees around to tell little jerk kids to stop slamming seats etc around because their loser parents are pathetic at best. This has been a horrible experience that I will never do again.
Fergus O'Doherty
March 12, 2026
AMAZING
AMAZINGDETRACTORS.......DELAYS.....SERVICE SABOTAGE.MANAGEMENT NON RESPONSIVE TO CONCERNS OF PASSENGERS. ACROSS THE BOARDOTHERWISE......AMAZING ALWAYS
Richard Weidman
March 10, 2026
LOUSY CUSTOMER RELATIONS
I was interested in taking the train from Palm Springs to Tacoma, WA and booked a suit for 2 for $2031 dollars, only to find out that the Palm Springs departure time was 2:00 AM to LA. The departure time from LA was 9:51 AM. This is really unacceptable scheduling. I purchased a refundable ticket and when I cancelled the agent notified me that there would be a $500 cancellation fee! I WILL NEVER USE AMTRAK FOR ANYTHING!
Carol Evans
March 10, 2026
Terrible service
1. Both trains from Chatsworth to Oxnard and back were late. The return trip is catastrophically late. The train should have left Oxnard at 5:42, it is 7:19,and we still have not arrived to Chatsworth. Right now we are stopped again for a long time. My poor sister has been at the station since 7. 2. This train is an Amtrak, but from Los Angeles Metro Link uses the same trains. Amtrak overcharged by $7 in my case, so I used the Metro Link app. However, Amtrak will not divulge any information about the trains to people using Metro Link.2. These trains
Doglady Therapy LLC
March 9, 2026
Amtrak...the Choo Choo Choice
The opportunity to see the country in this dated yet romantic mode of transportation is iconic. Yes the cars are older, and the roomettes are not like upscale hotels. But husband and I saw more of this country than we ever would otherwise. No fighting traffic. A dining car with quality food and staff who really want to see this mode of transportation meet the needs of passengers. We noticed staff vibes are different on each train.The vibe on the Zephyr was warmer with big friendly personalities. The South West Chief was more taciturn and the ride a bit more bumpy. It is an adventure to enter the Amtrak world. We felt we were traveling across the country and back in time with train travel. Nostolgic and restful.....make your next vacation a choo choo choice with Amtrak
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