americanexpress.com Reviews
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1.3 / 5
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5146
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americanexpress.com Reviews
Read real experiences from customers of americanexpress.com.
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Joshua
April 12, 2026
DONT TRUST AMEX
In February, I made the mistake of using Apple Pay to load money onto my Hard Rock casino account. After realizing, I put it on my AMEX I called immediately. I was told by a representative that since I made payment so quickly I would only be incurring cash advanced interest for the days in between the charge and the Post date of my payment. After going back-and-forth with customer service, they opened a case on March 12 still no determination. Based on the attitude and demeanor of Leanne, the supervisor didn’t sound like AMEX cares. Because this is not a dispute, American Express will not even follow up with me to let me the customer know the outcome of the situation. I’m being told that I have to call in every so often to find out whether or not my case is still open or approved or denied. I find this misleading. If representative says one thing you should be held accountable. Update:April 10th finally a call back from management claiming they pulled the call and nothing of the sort was said, which is a lie. The representative that did the call back said the only way to review the call is to get a subpoena. My wife was in the room when this took place and the call was on speaker. I was assured I wouldn’t be accruing interest. AMEX told me to kick rocks. Be careful and record every call you make to Amex
George Cavazos
April 11, 2026
They are threatened to stop…
They are threatened to stop transactions because i had made them my number 1 source of payment above all my credit cards. They say im using it too much. In the past month i have sent them 100k. And that doesnt prove enough credibility. Im going back to my reliable cards.
MICHAEL
April 11, 2026
I would never book through the site again
I booked a hotel in London through the (UK?) site.1. Far too difficult to navigate the site2. No mention during the booking process that Expedia, or similar, was involved in the booking, I only saw it when booking completed3. Amazed to find that the cost of my stay was deducted at time of booking even though it was a fully flexible booking which I could - can - cancel 24 or 48 hours prior to arrival.
Golden Girl
April 10, 2026
Amex is the Epitome of Horrible and Inept Customer Service
This is the most HORRIBLE customer service I have EVER encountered. They purposely hire people offshore who do not speak or understand English, hoping you will get frustrated and just hang up without resolving your issues. This is so maddening and frustrating. To call repeatedly and have someone who cannot properly communicate with you and can do nothing more than read off a script, no matter how much their answer does not answer your question is RIDICULOUS and a true testament of how much American Express does not honor or value their customer. They LITERALLY are reading from a script because the answers they give (and repeat and repeat) I have LITERALLY spent 10+ calls with the new business card , and I KEEP asking for a United States representative, just to be told all new accounts are handled off-shore in India. We as consumers must demand that these companies hire people who have a strong understanding of the English language, as they are servicing our accounts. There is NO way a customer should have to call 10+ times, spend cumulative hours on the phone with people who don't speak English, just to STILL not be able to get anything done. If Amex doesn't fix this, I will be taking my business of 22 years elsewhere. This is not good business and this is unfair to the consumer just because you as a company want to save a couple of dollars. I LITERALLY am calling because the "additional information needed" link I received expired and I simply needed a new link (because according to the email) in order for my application to continue processing, and ALL they kept repeating SINCE THEY CANNOT UNDERSTAND ENGLISH, ALL THAT ALL 10+ REPRESENTATIVES I TALKED TO KEPT SAYING WAS "NO ADDITIONAL INFORMATION IS NEEDED" when it is VERY clear ADDITIONAL INFORMATION IS NEEDED (otherwise Amex wouldn't have sent a request for it) hence why I got the request for additional information. They requested address verification etc. DURING A SECOND REQUEST after THE FIRST REQUEST WAS MADE, RECEIVED, AND COMPLETED and these imbeciles at the call center can't understand that because they don't speak English. DO BETTER AMERICAN EXPRESS BECAUSE PEOPLE AREN'T GOING TO KEEP PUTTING UP WITH THIS, at least I know I won't. Who's to say that these offshore people won't start siphoning your money from your account? Amex has no checks and balances obviously otherwise they wouldn't hire people that are a liability because they lack the ability to communicate properly. This is really incompetence as a company and negligence as a financial institution.
SW
April 10, 2026
I have been on hold for 45 minutes with…
I have been on hold for 45 minutes with their customer service in the Philippines. They are clueless. The worst. Horrible. Don’t understand English and all they do is repeat what you say, but don’t understand what you say! Get customer service reps in the United States!!!!!!
Richard Desmond
April 10, 2026
There is no prestige in this card
There is no prestige in this card, the lounges are always packed and the fees are too high to justify any rewards you get. You get on a waiting list and then kicked off without warning. And this is from someone who has had this card for over 20 years. I’m cancelling soon and going with someone else. This is what happens when you chase profits over customers.
Michael von Poncet
April 8, 2026
Absolutely incompetent and insufficient…
Absolutely incompetent and insufficient customer service. The right hands doesn’t know what the left one is doing. Spent HOURS just to get an additional card for husband. Stay away from this total mess. I will cancel this one tomorrow first thing in the morning
Linda Narez
April 6, 2026
Amex will cancel your card and not notify you.
I have had my credit card with American Express for 7 years . The woman who I spoke to over the phone advised me that Amex will just cancel your card after so many months of non usage and they do not and will not send you prior notification. As I explained I have many credit cards I simply forgot about my Amex if I were to have received notification explaining if I did not use my card it will be cancelled I would have started using again. Simply my credit is now punished because they could not send prior notification. Before canceling, I will not be applying for Amex ever again.
Arthur Mogilefsky
April 6, 2026
Chicken S**T
I was notified today that I owed $95 annual fee for a credit card I used once 15 months ago. I don’t accept or knowingly apply for cc’s with annual fees. I asked them to reverse the fee and close the account. They refused. What a chicken sh** outfit. I’m closing this account and another card from them with no annual fee.
Francisco Gomez
April 6, 2026
Unwarranted Card Suspension
I've been with Amex for 10 years. Always in good standing. I opened a new business which is also in good standing and my cards were suspended as they stated they needed a financial review. My business bank accounts are connected directly with the Amex site which means they can see my funds in real time. I had to use personal credit cards to conduct business which has dropped my credit score significantly. They told me they'd review my bank statements I sent despite them already having access to this information and that it would be completed in 15 minutes to 4 hours. I've yet to hear from them and I keep getting passed around to different customer care reps who aren't helping me. I thought Amex was the standard when it came to doing business. I was wrong. I'm not sure what's going on with Amex, but they need to replace the decision makers with logical thinkers. I've never gone through this in the past with them. If I don't hear back from them by tomorrow or this happens again, I'll be closing all of my accounts with them. I'm very displeased with their behavior. It's uwarranted.
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