americanblinds.com Reviews
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2.9 / 5
Average user rating
131
Total reviews
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americanblinds.com Reviews
Read real experiences from customers of americanblinds.com.
Brands may not incentivize or pay to hide reviews.
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Therese
March 12, 2026
Poor design and not made in the USA
First of all, the blinds are NOT made in the USA. They are made in Vietnam. I felt like this was false advertising, as they said they are based in Texas, so I assumed that's where they were made. Second, both blinds that we ordered were defective. One was damaged in shipping (they are sending a replacement). The other blind does not stay up: it keeps falling down. Their answer is for us to take it apart and tighten the tension (which we tried to do to no avail). These are the Zebra shades. They are beautiful, but a TERRIBLE design!
Christian Kuzel (insured)
January 23, 2026
An Overall Great Experience
We have completed every window in our home with products ordered through American Blinds - all plantation shutters. Most recently, we ordered shutters by Acadia Home Composite Plus shutters that are custom made to order in China. As expected, it took about 6 weeks. They arrived by freight, in perfect condition and almost completely assembled. Installing them was quick and easy and they look great! My only concern was the fact that they arrived unexpectedly after being told (the day before) that they were on a container ship in the Pacific. Customer service is always very polite and professional on the phone, but the automated status check of our order never provided any updates and we never received any tracking information at all. I guess that is forgivable having received a generally good product. I just wish they could improve their guidance along the way to keep us better informed- by email or with an automated status check system that worked properly.
stephen w
December 20, 2025
Disappointments continue
After writing a review, I received an email stating they wish there was something they could do, but the manufacture wouldn’t stand behind the product. I SPECIFICALLY STATED MY RESPONSE MY RELATIONSHIP IS WITH YOU NOT THE MANUFACTURER.So of course, they did not fix itI’ve been ordering from them for years and I’ve never had this problem so I won’t do it again
Steve Workman
October 27, 2025
Take your business somewhere that is reputable.
Do not order from this company.I ordered two blinds as per the color of samples that I received from them. When they were received, they were not even close to the color of the sample (were pink versus the tan that I ordered)I spoke to the sales representative (the one that sent the samples) and sent photos of the variance. He referred me to their customer representative-I spoke to three different customer reps. and was told each time that they need to contact the manufacturer and would get back to me within 48 hours. Each time I sent photos of the variance and did not receive a reply from my three communications to them. Their customer service is non existent. They call themselves American Blinds but my blinds were shipped from China. I had to file a transaction dispute with Paypal to get my money back but had to pay return shipping-contrary to their own warranty/dispute/error policy. It would be to your benefit as a buyer to seek a supplier outside of American Blinds.
Margaret
September 22, 2025
Worst company to deal with
Worst company to deal with. i spent $600 on 2 Bali blinds that were suppose to be top down bottom up and received top down only. I reached out to them letting them know this would not work for my windows. All they could tell me is the policy is no refunds and wanted to know if she could order what I needed with no credit for which I purchased already. I said so basically I would be out the $600.00 and she said yes nothing she could do. This is how they make company makes their money…so much for complete satisfaction that the company website states.
MB
August 6, 2025
I do not recommend using American…
I do not recommend using American blinds. American blinds delivered a blind that was not the measurement that I specified. When I contacted them for a replacement and sent in photos, they said that the manufacturer said I didn't measure properly and so they would not replace it. First, American blinds does not stand by its product but differs to its "manufacturer" which is confusing because I thought American blinds was the manufacturer. Second, regardless of how I measured my window opening, the blind that was delivered was not the dimension of the blind that I ordered.I do not recommend using American blinds. This is the second time this has happened with them. The last time was a couple years ago and I just ignored it because I ordered blinds during a renovation and by the time I hung them the period for me to complain had expired.
Renee
July 13, 2025
Easy to order
Easy to order. Quality product. Haven’t hung yet but feeling positive they will work.
Robert Jones
July 4, 2025
We’ve ordered 3 times
We’ve ordered 3 times. First two were fine, shipped from Mexico. Recent order shipped from Hanoi. Not transparent. This is hidden until you dig into the tracking details.
Alex
June 18, 2025
I highly recommend using the free…
I highly recommend using the free samples offered because it is impossible to get a read on the actual colors from the computer. My only critique would be to either staple the labels or use better adhesive because they fall off and we had a mixup and ordered blinds in an incorrect color. Mark in customer service was extremely helpful in correcting the error, for which I am truly thankful. The cordless top down bottom up cellular shades are constructed well and look beautiful. I will definitely purchase more in the future.
Booth
May 28, 2025
Cordless Blinds Have Defect
American Blinds cordless blinds have defective lift cords. The lift cords are light-duty, break often, and are unrepairable - necessitating replacement of the entire blind. In our situation a lift cord broke and the blind was replaced under warranty. Within a year the lift cord broke again, out of warranty. A one-year lifetime is unacceptable.
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