amazon.de Reviews
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1.6 / 5
Average user rating
23928
Total reviews
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amazon.de Reviews
Read real experiences from customers of amazon.de.
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Per-Inge Pettersson
April 13, 2026
Falsk / bluff
Falsk / bluff. Köpte Samsung 990 PRO NVMe 4TB men fick en annan disk (identifierad som Samsung 970 / 250GB). Etiketten sa 990 PRO 4TB men hårdvaran stämde inte. Detta är en piratkopia/ommärkt produkt. Jag fick återbetalning, men detta ska inte hända.Ärendet har även anmälts till tyska konsumentskyddsmyndigheten.Fake / scam. Bought Samsung 990 PRO NVMe 4TB, but received a different drive (identified as Samsung 970 / 250GB). The label said 990 PRO 4TB but the hardware did not match. This is a counterfeit/relabeled product. I received a refund, but this should not happen.The case has also been reported to the German consumer protection authority.
Maks Žbogar
April 9, 2026
No support and extremely slow dispatch time
No support, only dumb AI bots with a list of selectable issues. I selected EUR, but my orders still show in GBP. Dispatch time is 14 days, and items never dispatch. Amazon.de is now worse than TEMU. I have canceled everything and decided not to use it anymore.
Veronika Mikulášiková
April 9, 2026
Airmee ruins it all
I shop at Amazon, but only when I have no other option to get my items from different supplier. I wish Amazon used different delivery company than Airmee. They always deliver at 22:00 and always bother me with calling several times without even trying to find the address themselves first. I understand if they call when they can't find the address but they don't even try. They expect me to come downstairs and wait for them in front of the house each time. Not to mention, Amazon sends from different warehouses, so for one order, I have to repeat this process on 3 different days to get my whole order delivered. I wake up early and I tend to be already in bed or asleep at the time of their assigned delivery. This really ruins it all, and I never want to shop at Amazon.
Hubertus
April 8, 2026
Cheating and sham
On Amazon.de I bought a Bluetooth bulb with remote control: "I-SHUNFA G9 LED Bluetooth bulb with remote control (remote control)" it was called on the website. Only the remote control came - no bulb. They have no support, no email, no contact options at all.
Lenna
April 6, 2026
Slow
Ordered an outside wifi extendor labeled "Amazon's choice" with same day prime delivery. The order took over a WEEK to arrive, after multiple chats with support no accountability has been taken.
cidito
April 4, 2026
Unreliable service
I ordered a microphone off of amazon and it said it should arrive on the 2nd of april but then it got delayed to the 4th of april which is today and now they said delivering not possible,like what do you mean not possible,drop just put it in the packstation.
Denis
April 2, 2026
DO NOT BUY FROM AMAZON! NEVER IN YOUR LIFE!
Terrible experience. I made an order and paid. Got a confirmation email. Then they cancelled it and suspended my account. FOR NO REASON. They asked for ID. I provided the ID. They reinstated my account and told me I can now make the order. I made it, they shipped it. While travelling they suspended my account permanently again! Telling me i violate terms of service. ?!?!?! Where? For what? You yourself told me the account was okay and shipped the order?!?!?!
P aul
April 1, 2026
Impossible to receive support from…
Impossible to receive support from amazon directly. Helpcenter is one dead end loop. Contact to support impossible. I legit tried for 30 minutes and just give up now. Time to stop ordering with them.
danil danoljkee
March 30, 2026
Account locked 4+ times with no way out — absolute nightmare
I have been trying to purchase an iPhone for over a week. Every time my order gets cancelled, and my account gets locked due to "unusual activity" - simply because I'm a Ukrainian citizen temporarily living in Austria with a Ukrainian payment card.I submitted my passport for identity verification as requested by support. I was explicitly told my account would be verified within 48 hours and I'd be able to complete my purchase. Instead, my account got locked AGAIN.The worst part: I am now completely stuck in a loop. The account is locked, so I can't sign in. All support channels require me to be signed in. There is literally no way to contact support or complete verification without being logged in first. Amazon has created a system where you can be locked out with absolutely no way to resolve it.I contacted support 8+ times via chat. Each time they promised the issue was fixed. It never was. I escalated to Amazon executive team and reached out on Twitter - all useless.I am a loyal customer who has been using Amazon for years. Apparently, none of that matters if your card is from the "wrong" country.Ukrainians who were forced to relocate abroad are being treated as criminals by Amazon's fraud detection system. This is unacceptable.
Swissinfo-Vaud
March 30, 2026
Amazon.de Neglects a Dangerous Product – Caused Me Injury
31.04.2026:Update:Since Amazon has failed to respond or provide any resolution, I have been forced to repair the chair myself to make it safe and usable. I purchased a replacement frame and adapted it to fit, as the original structure was no longer safe after collapsing.This does not change the fact that the product failed during normal use and caused injury, and that Amazon has still not taken any responsibility or contacted me directly to resolve this serious safety issue.Review:I purchased a set of dining chairs (Order ID: 304-0123607-9645919) from Amazon.de. One of the chairs completely collapsed during normal use, causing me physical injury. I had to see a doctor, and my back still hurts on occasions. This was a full structural failure, not a minor defect.To make matters worse, my Amazon.de account has been closed, and the company has repeatedly given me invalid email addresses (such as warranty-closedacc(@)amazon.de) that do not work. Despite this, they continue to redirect me through the same broken channels, provide generic “wait 3 days” replies over the phone, and fail to escalate the issue to the proper product safety or compliance team.I have repeatedly supplied invoices, photos, and full details, yet Amazon has failed to take responsibility or act with urgency. Phone support has been ineffective: I’ve been transferred multiple times, promised callbacks that never came, and left without any resolution.This is an emergency situation caused by a dangerous product sold through their platform. Amazon has shown no accountability, no urgency, and no willingness to resolve the matter directly. They must contact me personally to address this serious safety issue rather than forcing me to chase multiple ineffective teams endlessly.It is unacceptable for a company of this size to handle a product that caused actual physical injury in this way. Amazon needs to take responsibility, ensure unsafe products are addressed, and treat customers’ safety as a priority.
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